10
9. TROUBLE SHOOTING AND
MAINTENANCE SERVICE
Alarm Code Display
Alarm Code
Error description
E0
Sensor failure
Lo
Chamber Low temperature
Hi
Chamber high temperature
Trouble shooting:
Some failures may also be caused by improper use. Before entrusting repair, please
check by yourself according to the following table:
Problem
Cause
The freezer does not work
Is the power plug charged? Is it plugged in
or loose? Is the supply voltage too low or
too high?
The compressor does not work
Is the temperature setting correctly?
The temperature continues to drop after
reaching the setting value
Is the temperature setting correctly?
The compressor does not work and
refrigerate
Is the compressor broken? Are the controller
and control circuits damaged?
The temperature does not reach the setting
value
Is the door not closed tightly or opened too
many times in a short time? Are there too
many items in at one time and are the items
too hot? Is the ambient temperature too
high?
Excessive noise
Does the freezer touch walls or other
obstacles?
If you can't judge the cause of the fault, or not able to solve it, please contact the after-sale
department of the Company according to the warranty certificate (attached) and tell us your
name, address, telephone number, model numbers of this series of products, purchasing date,
fault signs, etc. Our professional engineers will be at your service.
Declaration:
1. The after-sales service personnel of the Company will deal with the problem within 24
hours from the time when the user reports repair;
2. In the case of normal over-temperature alarm function of this series of products, the
Company will not compensate for the loss caused by the user's failure to transfer the stored
items in time;
3. The Company will compensate for the damage of the stored items in the freezer caused by
the abnormal over-temperature alarm function of this series of products, but the amount of
