6 Trouble-shooting
Display
Possible cause
Solution
or and a num-
ber illuminate
▪
Internal error occurred.
▸ Note down the error num-
ber.
▸ Note down the serial num-
ber (FN) of the appliance.
See the identification plate
for this.
▸ Call Customer Services.
and illuminate
▪
An object (e.g. paper) under-
neath the hob is obstructing
the air intake.
▸ Remove any objects in the
drawer underneath the
hob.
▸ Touch any button to can-
cel the error.
▸ After 10 minutes the appli-
ance can be used again
as normal.
▪
Ventilation is defective.
▸ Note down the error num-
ber.
▸ Note down the serial num-
ber (FN) of the appliance.
See the identification plate
for this.
▸ Call Customer Services.
and flash altern-
ately
▪
The automatic safety shut-off
was triggered.
▸ Switch the cooking zone
back on again if required.
If a cooking zone has been running for longer without any settings being changed,
the appliance switches the cooking zone off automatically, after how much time de-
pends on the power level set.
Power level
1
2
3
4
5
Safety shut-off after hrs.:mins.
8:30
6:30
5:30
4:30
3:30
6
7
8
9
3:00
2:30
2:00
1:30
6.2
Other possible faults
Problem
Possible cause
Solution
The appliance is not
working and all the dis-
plays are dark.
▪
The fuse or circuit breaker for
electrical installations in the
home is defective.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit breaker
keeps blowing.
▸ Call Customer Services.
▪
Cookware is too small for the
cooking zone selected.
▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
15
Summary of Contents for GK25TEZ Series
Page 1: ...Operating instructions GK25TE Toptronic hob...
Page 18: ...18 10 Notes...
