FAQS
TROUBLESHOOTING
1. Can the product be brought on the plane?
No, because this product is a lithium battery product. According to the
international air transport standard regulations, carrying lithium battery products can not
exceed 100Wh.
2. If the power of the equipment is within the rated output power range of the product, it
cannot be used?
a. The power consumption of the product is less than 20%; it needs to be
supplemented.
b. When some equipments start, the products which are larger than the peak value of rated
power cannot be used;
3. Why is there sound when using it?
The product adopts air cooling system, and the built-in fan is better to help product heat
dissipation. It is normal to have slight noise when using.
4. Is the charger heating normal when charging?
Charging charger heating is a normal phenomenon, standard charger in line with national
safety standards, you can rest assured to use!
FAULT
PHENOMENON
TROUBLESHOOTING
SOLUTIONS
1. The charger and product are not in good
contact with the mains power supply (the
charging indicator is not on at this time)
Check whether the charger and product are
in good contact with the main power
2. The contact is good, but the charging
indicator is not on
If the charger is broken, please contact the
customer service
If the product is broken, please contact the
customer service
1. The connection line between the
equipment and the product is not plugged
in properly
Make the equipment well connected with
the product
2. The output port switch is not turned on
Turn on the port output switch, and the
indicator light will be on
3. Low power consumption
Charging the product
4. There is no output after eliminating
according to 1.2.3 above
If the product is broken, contact the
customer service for handling
1. The nominal power or instantaneous
starting power of the equipment used is
greater than the power of the product
Select higher power energy storage
products
2. If the equipment used is short circuit, an
alarm symbol will appear on the display
screen, an alarm sound will be send and the
product will automatically turn off the
output within 15 seconds
It is not a product problem.
It is recommended to replace the
equipment.
3. The output will still be turned off after
removing according to the above 1.2 point
If the product is broken, contact the after-
sales department for handling
The product has
no output
The product
cannot be
charged
With device
output interrupt
3. If the charging indicator light is on, it still
can't be charged
