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User Guide

Economy 7 – Pay As You Go

Need help?

Visit our online Help Centre

www.utilita.co.uk/help

Call our Customer Care Team

03303 337 442

Version 3.2

Utilita Energy Limited Copyright 2017

Registered in England & Wales Company Number: 04849181

Utilita Energy Limited, Secure House, Moorside Road, Winchester, SO23 7RX

Emergency Line

If you have lost supply please
call 03452 068 999

Opening Hours

8:00am - 8:00pm Mon - Fri
8:00am - 5:00pm Sat & Sun

Opening Hours

8:00am - 10:00pm everyday

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Summary of Contents for Economy 7

Page 1: ...442 Version 3 2 Utilita Energy Limited Copyright 2017 Registered in England Wales Company Number 04849181 Utilita Energy Limited Secure House Moorside Road Winchester SO23 7RX Emergency Line If you have lost supply please call 03452 068 999 Opening Hours 8 00am 8 00pm Mon Fri 8 00am 5 00pm Sat Sun Opening Hours 8 00am 10 00pm everyday ...

Page 2: ...and In Home Display you ll see exactly how much you re spending on your gas and electricity and when Topping up your gas and electricity couldn t be easier with quick and convenient payment options online on our app via SMS or at any PayPoint outlet with cash or card You can top up however and whenever you want it s your choice ...

Page 3: ...Display 8 Controlling your energy Your Usage 10 Supply Status 12 Boost Periods 13 History 14 Messages 15 Tariff 15 Settings 16 Targets 17 Account 17 Looking after you Emergency Credit 18 Friendly Credit 20 Top up How to top up 22 Help Restoring your supply 26 Keypad functions 28 ...

Page 4: ... Display The In Home Display communicates with your electricity meter to tell you exactly what s going on It will usually be placed somewhere in your home with strong signal by your installer Electricity Meter Your Economy 7 electricity meter records how much energy you are using on a two rate tariff It can be found in a number of locations including a cupboard or hallway or outside It is a good i...

Page 5: ...last hour day week or month Message Notification Account Enter manual top up view previous top ups activate Emergency Credit Settings Make simple changes to the In Home Display settings and includes budgeting features Tariff View your tariff rates for electricity Tip In the event of loss of power the In Home Display can take two AAA batteries It is advised you do not leave batteries in the In Home...

Page 6: ... Now 15 06 16 P Menu Electricity History Date 22 09 14 14 09 14 05 09 14 23 08 14 Amount 10 00 15 00 30 00 10 00 2 66 h 15 38 Usage Now 15 06 16 P Menu Electricity History Date 22 09 14 14 09 14 05 09 14 23 08 14 Amount 10 00 15 00 30 00 10 00 kWh 3 6kWh Usage Rate Dials Pressing the A C button will show your current rate of usage p hour You can choose to view this in kWh h or CO2Kg Keeping an eye...

Page 7: ...y Available Boost Period s are available Running Boost Period is in use Consumed all daily Boost Periods have been used Press this button to start a Boost Period then select Confirm on the next screen Number of Boost Periods available today Note any Boost Periods used will be available again from midnight each day Number of minutes left of the Boost Period in use Press this button to Stop a Boost ...

Page 8: ... Month Usage J S J A N D O J F M A M J J Controlling your energy Controlling your energy 15 38 Usage 15 06 16 Rate Label Day Night Energy 737 20kWh 636 10kWh Back By clicking the Usage button from the History screen it will display the total kWh that has been used through your meter at both your day and night rates These are your meter readings Tariff By clicking the Tariff button from the Main Me...

Page 9: ...d Choose a cost or eco target by pressing the top right button Enter the limit you want to spend in a day then press OK If you get close to exceeding this amount during the course of one day an alert is displayed to let you know Targets Account Backlight Change settings for backlight of your In Home Display Network and Erase Engineer access only Targets See next page The Settings button will enabl...

Page 10: ...you must also ensure the meter is topped up by at least 1 to avoid loss of supply For example if you ve used 3 of Emergency Credit then you ll need to top up at least 4 FAQs What happens if my Emergency Credit runs out If your Emergency Credit runs out during the week after 2pm your supplies will NOT go off until 10am the following day This will give you enough time to top up your gas and or elect...

Page 11: ...riendly Credit available Looking after you Looking after you Emergency Credit Friendly Credit Mon Fri 10am 2pm Yes No Mon Fri 2pm 10am Yes Yes Sat Sun Bank Holidays Yes Yes Our Friendly Credit feature means you never lose supply during evenings weekends or bank holidays even if your Emergency Credit runs out or has not been activated Your smart meters automatically enter Friendly Credit mode every...

Page 12: ...ould top up very soon before that credit runs out Minumum top up Maximum top up PayPoint outlet 2 45 Online App 10 175 SMS 10 175 Phone 5 50 How much can I top up App Online SMS Phone PayPoint App From the comfort of your home on the bus in the park wherever you like once your payment details are securely saved to your account you can top up in a couple of clicks and the payment will automatically...

Page 13: ...top up in your In Home Display should the automatic top up fail 1 Take your gas and or electricity top up card to any PayPoint outlet 2 The retailer will process your payment and your top up will be sent to your meters automatically 3 You will be issued a receipt with a unique 20 40 or 60 digit Top up Code for each top up This Top up Code can be used to manually enter your top up in your In Home D...

Page 14: ...re your supply at the meter directly of the affected supply Smart meter screen keypad 1 2 3 4 5 6 Your supplies can only ever disconnect between the hours of 10am 2pm Mon Fri excluding bank holidays Before restoring your gas supply ensure all gas appliances are turned off Press 7 The meter will display E CREDIT AVAILABLE PRESS A ACCEPT Press the blue A button The meter will display PRESS A CONNECT...

Page 15: ...ekly Monthly Energy Cost x1 Cost of energy used so far this week x2 Cost of energy used last week 3 Press Monthly kWh x1 kWh usage last month x2 kWh usage 2 months ago 4 Press Debt Information x1 Debt information 5 Press Tariff Data x1 Tariff x2 Active Tariff Unit Rate x3 Standing Charge x4 Day Tariff Unit Rate 6 Press Emergency Credit Debt x1 Emergency Credit Status x2 Amount to repay 7 Press Fri...

Page 16: ...Card Number Generate your own top up e cards In the event you lose your top up cards you can also generate a free digital version which can be scanned at any PayPoint outlet and is unique to your meter it s quick easy and free To generate your e card visit www utilita co uk e card Need help Visit our online Help Centre www utilita co uk help Call our Customer Care Team 03303 337 442 Emergency Line...

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