UH2-88A: 8x8 HDMI 2.0 Matrix w. Audio Matrix/ Downscaling/ AOC
U.T.E. electronic GmbH & Co. KG
41
www.ute.de
11. Customer Service
If there appear some problems when running the 8x8 HDMI 2.0 Matrix Switcher, please
check and deal with the problems referring to this user manual. Any transport costs are
borne by the users during the warranty.
The return of a product to our Customer Service implies the full agreement of the terms
and conditions hereinafter. There terms and conditions may be changed without prior
notice.
1) Product Limited Warranty:
We warrants that its products will be free from defects
in materials and workmanship for two years
,
which starts from the first day you buy
this product (The purchase invoice shall prevail).
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the unit is within the Warranty period must be presented to obtain warranty
service.
2) Scope
These terms and conditions of Customer Service apply to the customer service
provided for the products or any other items sold by authorized dealer only.
3) What the warranty does not cover (Warranty Exclusion)
⚫
Warranty expiration.
⚫
Factory applied serial number has been altered or removed from the product.
⚫
Damage, deterioration or malfunction caused by:
•
Normal wear and tear.
•
Use of supplies or parts not meeting our specifications.
•
No certificate or invoice as the proof of warranty.
•
The product model showed on the warranty card does not match with the model
of the product for repairing or had been altered.
•
Damage caused by force majeure.
•
Servicing not authorized by distributor.
•
Any other causes which does not relate to a product defect.
⚫
Shipping fees, installation or labor charges for installation or setup of the product.
4) Documentation:
Customer Service will accept defective product(s) in the scope of
warranty coverage at the sole condition that the defeat has been clearly defined, and
upon reception of the documents or copy of invoice, indicating the date of purchase,
the type of product, the serial number, and the name of dealer.
