Utax P-C3060, Operation Manual, Page: 336 / 409

10-17
Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
B
C
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page 5-5)
Message Checkpoints Corrective Actions
Reference
Page
Account error. ― Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select [
OK ].
—
Add toner.
[C][M][Y]
Job is canceled.
B&W mode enabled. ― Replace the toner container to our
specified toner container. If not,
select [
OK ] to cancel the job. The
device prints in black and white for a
while.
page 10-4
Message Checkpoints Corrective Actions
Reference
Page
Box is not found.
Job is canceled. ― The specified box cannot be found.
Job is canceled. Select [
OK ].
—
Box limit exceeded. Job
is canceled.
*1
*1 When Auto Error Clear is set to [ On ], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-18)
Is [ OK ] displayed on the screen? The specified box is full, and no
further storage is available; Job is
canceled. Select [
OK ] . Try to
perform the job again after printing
or deleting data from the box.
—
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication Server
Check the connection
with the server. — Check the connection status with
the server. —
Cannot connect to
Authentication Server
Check the domain name. — Check the domain name. page 9-2
Cannot connect to
Authentication Server
Check the host name. — Check the host name. page 8-26