ERROR CODES
Possible Causes
Possible Remedies (Unplug grill first when possible)
Error Code 1 - Power Failure - The power
failed while the grill was operating
and the grill temperature was below
the warm set point when power was
returned
Call Customer service (800) 750-2723 if the error doesn’t go away by
restarting.
Error Code 2 - Grill Temperature drops
significantly / Failure to Ignite - Grill has
ran out of pellets, Auger is not turning.
Igniter did not ignite pellets.
Check to see if the grill has ran out of pellets. If there are still pellets in the
hopper check to see if the auger is turning. If the auger is not turning it may
be jammed or the auger motor has failed. If the grill does not ignite check
to see if the Igniter is working. If the igniter is not getting hot call customer
service at (800) 750-2723
Error Code 3 - The circuit for the
temperature probe (temperature probe
mounted in the grill) is open.
Check to see if the wires for the temperature probe have come unplugged.
If they are not unplugged the temperature probe has failed.
GRILL WILL NO IGNITE
Possible Causes
Possible Remedies (Unplug grill first when possible)
Verify power at the electrical outlet
Plug another electrical device into that outlet to confirm power
If the power cord is connected to a GFI
(Ground Fault Interrupter), check and
reset if necessary
Reset the GFI and initiate startup procedure
GRILL ENTERS SHUTDOWN MODE UNEXPECTEDLY
Possible Causes
Possible Remedies (Unplug grill first when possible)
The convection blower is overheating
and tripping the internal temperature
shutoff
Clean any dust off of the fan blades. If oiling the blower does not help, the
blower may be bad.
Fuel other than wood pellets is being
burned in the grill
This pellet grill is designed and tested to use cooking wood pellets. Check
for signs of fuel other than wood pellets. No other types of fuel have been
approved for this pellet grill. If there are signs of other types of fuel being
used, stop using them immediately.
Power surge or brown out situation
A power surge, spike, or voltage drop could cause the temperature probe
to malfunction. Use a surge protector
Temperature probe is malfunctioning
If the other items check out good, replace the temperature probe.
POWER FAILURE DURING USE
Possible Causes
Possible Remedies (Unplug grill first when possible)
Power goes out during operation
Observe the grill to make certain unsafe burning conditions do not occur
during the outage.
TROUBLESHOOTING
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