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Warranty and After Service
Warranty Period
1
）
The warranty term for a product that requires witnessed inspection shall be one year after
technical sign-off if the sign-off work is performed by the customer within 2 weeks after
completion of starting up the product.
2
）
Provided, however, if there is a serious defect attributable to USHIO that may result in smoke,
fire, a fatal accident, etc. USHIO will repair products in accordance with and subject to the
conditions and limitations provided in provisions of 3-2.3) below.
Warranty Scope
1
）
In case that, a defect is found or problem occurs by USHIO’s fault during the warranty term,
USHIO shall repair the product free of charge. Provided, however, any of the following shall be
out of this obligation:
(1)Any defect or problem caused by improper conditions, environment, handling, or use other
than those described in the instruction manual, maintenance manual, or the specifications
separately agreed;
(2)Any defect of or problem with USHIO’s product caused by the customer’s equipment that
interfaces with USHIO’s product;
(3)Any defect or problem caused by an operation environment or method of use not
proposed by the customer before agreement of the specifications;
(4)Any defect or problem caused by modification or repair performed by a third party other
than USHIO;
(5)Any defect or problem considered to be preventable if timely replacement of consumable
parts and/or proper maintenance work have been performed in accordance with
instruction manual, maintenance manual, etc.;
(6)Any defect or problem caused by use of parts other than the maintenance or consumable
parts specified by USHIO;
(7)Any defect or problem caused by a reason that could not be predicted based on the
technology standard available at shipment of the product from USHIO;
(8)Any defect or problem caused by an external factor, such as fire, earthquake, flood, or
voltage failure, or other accident, that occurs without USHIO’s fault.
(9)Any defect or problem caused by noncompliance with the laws or safety regulations
outside Japan (CE, UL, CSA, etc.) except those agreed between USHIO and the customer
separately.
2
）
The customer’s remedy and USHIO’s liability for loss or damage arising out of or resulting
from the defect of or problem with the product shall be limited to the repair of the product free
of charge pursuant to the above item 2. 1). USHIO shall not be liable or responsible for any
incidental, consequential, indirect or secondary loss or damage (including, but not be limited
to damage to the customer’s equipment or product), any loss of opportunity, lost earning and
others, arising out of or resulting from nonperformance of USHIO’s product or a defect of or
problem with USHIO’s product, whether it occurs as a result of breach of warranty, negligence
or otherwise.
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Copyright © 2019, USHIO INC. All Rights Reserved.
DOC1050921-03
