7 Cooktop
Cooktop 8
WARRANTY TERMS & CONDITIONS
The Company provides warranty for a period of two (2) years on components of product except
for auto ignition and its components on which warranty is for period of one (1) year from the date
of purchase, five (5) years on toughened glass. The warranty is given only against manufacturing
defect, faulty material and workmanship. For Insignia range of cooktops: warranty for the brass
burner is for five (5) years from the date of purchase only against manufacturing defect, faulty
material and workmanship. The aforesaid warranty is valid only when the sale receipt or duly filled
and stamped warranty card by the authorized representative of USHA Company showroom, or
USHA distributor, or USHA retailer, is presented at the time of the complaint. In case of glass cooktop
the original sale receipt from the date of purchase or duly filled and stamped warranty card by
the authorized representative of USHA Company showroom, or USHA distributor, is presented at
the time of the complaint. The Warranty is valid within the territory of India. Warranty starts from
Date of Purchase and not from Date of usage. The sale receipt is the proof of purchase of Product.
Incomplete warranty card will be treated as invalid. In the event of any complaint, please contact
USHA Care at Toll Free No. 18001033111.
The Product shall mean cooktops bearing the brand name USHA
This warranty does not apply to:
a) Damage caused due to normal wear and tear of parts, chipping, peeling, plating and denting of
the Product.
b) The discoloration of the glass (in case of insignia series).
c) Breakage of glass due to mishandling/external impact (glass hit by external articles like heavy
objects, wall etc.) will not be covered under warranty.
d) In case the product is not used as per the guidelines/instruction manual. Do not use tandoor
oven/batti cooker/any other similar products on the glass top as this may block the flame and
create abnormal temperature on the glass surface. The damage to the glass on account of this
will not be covered under warranty.
e) The parts of Product that may require replacement in connection with normal maintenance such
as Gas Jet, Gas Cook Assembly, Burn Plates, Knobs, Dents, Rubber Legs, Knobs, Paint Chipping or
Fading of the Products etc.
f) If the Product has not been installed, used and maintained as per the instruction manual.
g) If any repair and modification work(s) has been carried out by a person other than the Company
authorized person and service center.
h) Damages resulting from accidents, mishandling, improper use or negligence on part of the
customer and also damage during transit after the Product is purchased by the customer.
i) Damages resulting from change in factory setting of the Product.
j) Damage caused by liquids, incidental fire and /or other external factors.
k) If the Product is not operated in accordance with instruction given in instruction manual due to
which Product is damaged. If the serial number of the Product is deleted, defaced and damaged
or removed for any reason whatsoever.
l) If Cylinder Valve, Pressure Regulator or tube is not confirming to the relevant specifications
m) Failure to comply with safety precaution and/or maintenance guidelines given by supplier of
LPG / PNG or manufacturer of pressure cooker or any other utensils or appliances used on the
cooktop.
n) In case the Customer modifies the Product for use with PNG (Piped Natural Gas), warranty will be
applicable for those components of Product which are not damaged due to leakage of gas.
Under no circumstances the Company shall be liable for any special, indirect, incidental,
exemplary or consequential loss or damages on any account whatsoever, due to fitting of
Product with PNG or usage thereof.
o) Discoloration, Denting, Deformation & chipping or peeling of brass burners due to usage.
p) Products that are used for commercial purposes.
q) 5 year warranty is only for the Toughened glass and the product warranty shall remain in
force for 2 years.
r) In case of PNG (Factory fitted) variant, if the gas valve is changed from PNG to LPG not by the
USHA authorised service technician than the warranty will not be valid.
s) The PNG (Factory fitted) variant is also meant for domestic purpose only. In case used for
commercial purpose the warranty is not valid.
This warranty is in lieu of all others expressed or implied and does not cover:
a) Modification / Repair of the product not authorized by USHA;
b) Improper and unprofessional use;
c) Change in the factory setting of the product;
d) Accident and damage;
e) Usages other than as prescribed in the instruction manual for use;
f) Fire, flood and other act of God;
The Company shall not be responsible for any delay in servicing due to non-availability of the
components or due to any reason beyond the control of the Company. The failure of the Product to
perform any purpose other than the intended purpose will not be considered as default under the
warranty. This warranty is provided to the original purchaser of the Product and is not transferable to
any third party. This warranty is valid only when the failure of the Product does not arise due to use
for any unintended purpose. A defective Product/part will be repaired within the warranty period
provided it is properly packed. The Company price will be charged for worn out or broken parts not
covered under warranty. The claims for missing parts should be notified within 30 days from the date
of purchase of the Product or within such time frame as Company may deem fit, exceeding which the
claim shall stand denied. The price will be charged for the broken part as per the Company price.
Limitation of liability: Under no circumstances the Company shall be liable for any special, indirect,
incidental, exemplary or consequential loss or damages, inter alia including, loss of profit, loss of use,
loss of revenues even if informed of possibility of these damages. The Company aggregate liability in
respect of all claims under the warranty shall not exceed the original purchase price of the Product or
at Company’s option, replacement of the Product with like or similar product. The Company excludes
all other warranties, conditions, terms, representations and undertakings whether express or implied.
Jurisdiction: This warranty terms shall be governed by laws of India and the courts at Delhi shall have
sole and exclusive jurisdiction in relation to any matters and dispute arising under this warranty.
WARRANTY
