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www.uscutter.com
425.481.3555
If for any reason customer chooses not to follow the cross ship process, the customer may opt to pay full price
for a replacement item, and once the returned items are received and inspected a refund for the due amount
will be processed.
All returns must be authorized by an USCutter representative before the product shipped. The USCutter
representative will issue a Return Merchandise Authorization (RMA) number that must be put on the outside
of the returned item packaging.
Any item being returned to USCutter (excluding items over 70 lbs which require freight shipping) are eligible
for a flat rate ground shipping label at the market rate. Items determined to be defective within first 30 days
or improperly shipped will receive this label free of charge. The customer may choose their own shipping
method as long as tracking information is communicated to and acknowledged by USCutter.
US Cutter will not be responsible for any item sent back without an RMA in place. In the event that an item is
sent without an RMA, it may be returned to customer only if they will be responsible for any shipping costs.
Items should be returned in their original packaging. Items returned in other than the original packaging may
be assessed additional restocking fees of up to 50% and USCutter will not be responsible for any damage of
returned items that is a result of improper shipping methods.
Restocking Fees: Any item returned as defective or under warranty will be assessed a 10% restocking fee if
returned for cash refund. Any other returned item will be assessed a 20% restocking fee that will be deducted
from the refund amount.
Items returned for refund will be processed within 3 business days of the time the item is received at our
warehouse. Once a refund is processed it will usually be returned to the originating account within 2-3
business days, depending on the customer’s bank.
Warranty Exclusions and Verification:
Warranty does not include coverage of “consumables” or any item that is commonly subject to wear and tear.
This would include blades, blade holders, cutting strips and vinyl once packaging is opened.
Defective Items: If any item arrives in unusable condition, USCutter must be notified within 30 days or
receiving the product or replacement may not be provided.
USCutter reserves the right to request proof in the form of photos as proof of defects or to document failure
of parts replaced under warranty.
USCutter DOES NOT COVER ANY INDIRECT DAMAGES OR LOSS OF PRODUCT OR REVENUE. Repair or
replacement of defective parts or components is under the terms of this warranty is the EXCLUSIVE REMEDY.
USCutter is not liable for any incidental, consequential, or indirect damages of any kind, including without
limitation personal injury, death, property damage, environmental damage, theft or loss of product, loss of
revenue or profits, business interruption, or any other business or commercial loss. USCutter is not liable for
any claims or lawsuits asserted against our customers or any claims or lawsuits related to the unlawful or
fraudulent use of our product.
Damage suffered to equipment due to neglect, abuse, misuse, power surge or act of nature is not covered.
THIS WARRANTY CONTAINED HEREIN IS EXCLUSIVE AND THEREFORE NO OTHER EXPRESS, IMPLIED
OR STATUATORY WARRANTIES APPLY. WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTIC-
ULAR APPLICATION ARE EXPRESSLY EXCLUDED.
