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7.2 Return Policy
We offer a 30-day return policy from when your package is delivered to your
shipping address. By placing an order with USA Lab, you express that you have
read and agreed to the following return policies.
•
We do not accept returns for customized items
.
When purchasing a customized
item, you agree that there are no returns due to the nature of the item(s) being
specific to your needs.
We do not accept returns on any solvents or consumables.
•
Pre-orders
: There will be a
10% non-refundable fee
associated with pre-orders
that are canceled. This covers the banking fees and the hold fee.
• By default, a
15% restocking fee
is applied on all items that are in original
packaging and unused with no damage. This applies to all items returned within 30
days.
No exceptions
. You will be responsible for the return shipment unless
deemed defective by USA Lab. In that case, we will pay for return shipment and
replacement shipment costs.
• The item(s) must be returned in original packaging and
in undamaged condition.
The item(s) must have no signs of usage or wear including stickers, scratches,
dents, resins, non-standard fluids, plant matter, or any other wear not representing
a new, unused item.
Unused and undamaged products not in original packaging will be subject to a
restocking fee equal to 25% of the purchase price.
Products deemed defective with any signs of usage or wear whatsoever of damage
or usage (including but not limited to the presence of botanical material, resins,
cleaning agents, stickers or decals, or any damage, wear, or tear) will not be
accepted for return.
• Once the returned item is received, te
sted, inspected, and processed, a refund will
be issued. If your item(s) are in original packaging and unused,
you will be refunded
the initial purchase price with the 15% restocking fee deducted
.
If your item(s) are deemed damaged or used,
you will not be refunded.
