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STANDARD TERMS AND CONDITIONS
ONE YEAR LIMITED WARRANTY
US Steam warrants that your steam cleaner will be free from defects in material and workmanship for a period of one
(1) year.
TERMS OF LIMITED WARRANTY
The limited warranty becomes effective on the date of shipment from US Steam and is granted to the initial customer
end user only and is nontransferable. Any claims under this warranty must be made before the end of the applicable
warranty period. During such period if US Steam determines that a part or system is defective in material or
workmanship, US Steam, at its option, will provide you with a repaired part or replace any part that is covered by the
limited warranty. US Steam reserves the right to substitute functionally equivalent new or serviceable reconditioned
parts or systems. US Steam’s responsibility is limited to repair, replacement, credit or refund, any of which may be
selected by US Steam at its sole discretion.
The limited warranty covers only defects arising from normal use and does not include malfunctions or failures arising
from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and instructions, depletion of
consumables, acts of nature or damage caused by repairs where such repairs were made without US Steam’s express
approval.
The Warranty does not cover defects or damage arising from the disassembly or attempted disassembly of your
steamer.
SERVICE AND SUPPORT
If you need support for your
steam cleaner call 1-888-788-1234 (M-F 9am-5pm CST) to speak with a Customer
Service Representative, or contact us through the web at www.ussteam.net. A representative will troubleshoot the
problem and determine if the steamer should be returned for further diagnosis. The customer service representative
will advise you if you should ship your machine to our Service Center.
Before you ship your
steam cleaner for service, you must call 1-888-788-1234 (M-F 9am-5pmCEST) or contact us
through the web at
www.ussteam.net
our customer service representative will explain how you must package and ship
your
Steamer
to prevent further damage. The Customer Service Representative will also provide you with a return
authorization (RMA), if required.
RETURN PROCEDURES
Prior to returning the product(s) you must obtain a Return Merchandise Authorization (RMA) by
calling 1-888-788-1234.
No returns will be accepted without RMA #.
When packing the
Steamer, you must use the original packing material to prevent damage in shipping. Make sure you
include all items and accessories. You will be responsible for all shipping cost. Send returns to
US Steam
7920 Rodeo Trail, Ste 240
Mansfield, TX 76063
Summary of Contents for RavenUS2100
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