Problem
Possible cause
Solution
It does not work
The battery is not charged.
Charge the battery, check if the red light is on.
Connections or cables are
disconnected.
Check that the battery is firmly seated in the
product
It does not work
continuously
The battery needs to be
charged.
Charge the battery, check if the red light is on.
The battery is not fully
charged.
Make sure the power cable is well connected.
The battery may need to be replaced.
It suddenly stopped
working
Overload, cut-off
Overloading may result in product failure. Turn
off the product, wait 15 seconds, then turn it on
again.
Fuse burnt
Prior to this, check the condition of all cables and
connectors.
It is moving slowly
The brakes are not properly
adjusted.
Check the condition of the brakes and try to
loosen. If this does not work, please contact the
after-sales service.
It has overloaded
Check that the user weighs less than the
previously recommended weight.
Check that there are no objects obstructing the
proper operation of the product.
Bad driving condition.
Make sure you are on flat, dry, and constant
ground.
The tires / wheels are
damaged.
Check the condition of the wheels of the product.
