120
Problem
Possible Cause and Solution
password and then reset your password.
Use your mobile surveillance app to scan
the QR code (Settings > Forgot Device
Password).
Cannot open the login
page with the default IP
address (192.168.1.30)
Please try 192.168.0.30.
The Web plugin
(ActiveX) cannot be
loaded.
Close your web browser when the
installation starts.
Disable the firewall and close the anti-virus
program on your computer.
Enable your Internet Explorer(IE) to check
for newer versions of the stored pages
every time you visit the webpage (
Tools
>
Internet Options
>
General
>
Settings
).
Add your NVR's IP address to the trusted
sites in your IE (
Tools
>
Internet Options
>
Security
).
Add your NVR's IP address to the
Compatibility View list in your IE (
Tools
>
Compatibility View Settings
).
Clear your IE's cache.
No images are displayed
in live view on the Web
interface.
Check if the bit rate is 0Mbps in the live view
window.
If yes, check if the firewall has been
disabled, and the anti-virus program has
been stopped on your computer.
If not, maybe it is because the graphics
card driver on your computer is not
working properly. Try installing the driver
again.
A camera is offline, and
No Link
is displayed.
Click
Maintain
>
System Info
>
Camera
. The
cause is displayed under
Status
. Common causes
include disconnected network, incorrect
username or password, weak password,
