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Network Video Recorders

User Manual

Manual Version:

V1.07

Summary of Contents for NVR304-32EP-B

Page 1: ...i Network Video Recorders User Manual Manual Version V1 07 ...

Page 2: ...e to verify the integrity and correctness of the contents in this manual but no statement information or recommendation in this manual shall constitute formal guarantee of any kind expressed or implied We shall not be held responsible for any technical or typographical errors in this manual The contents of this manual are subject to change without prior notice Update will be added to the new versi...

Page 3: ... manual is a guide for multiple product models and so it is not intended for any specific product Due to uncertainties such as physical environment discrepancy may exist between the actual values and reference values provided in this manual The ultimate right to interpretation resides in our company Safety Symbols The symbols in the following table may be found in this manual Carefully follow the ...

Page 4: ...1 Window Toolbar 12 Screen Toolbar 13 Shortcut Menu 14 Sequence Operation 15 Zoom 16 Image Configuration 17 Preview Configuration 18 4 Channel Configuration 20 Channel Management 20 OSD Configuration 28 Image Configuration 29 Privacy Mask Configuration 33 5 PTZ Control 34 PTZ Control Window and PTZ Management Window 34 Setting and Calling a Preset 36 Setting a Preset Patrol 37 ...

Page 5: ... and Snapshot 48 Holiday Recording and Snapshot 49 Other Recording and Snapshot Types 50 7 Playback 51 Instant Playback 51 Playback Toolbar 51 Playback by Camera and Date 52 Playback in Corridor Mode 53 Playback by Tag 53 Playback by Event 54 Playback by Smart Search 55 Playback by External File 55 Playback by Image 56 File Management 56 8 Backup 57 Recording Backup 57 Image Backup 58 9 Alarm 59 A...

Page 6: ...nual Alarm 73 10 VCA Search 74 Behavior Search 74 Face Search 75 People Counting 75 11 Network Configuration 76 TCP IP 76 PPPoE 78 EZCloud 78 DDNS 80 3G 4G 81 Port 81 Port Mapping 82 Email 84 FTP 85 Multicast 87 12 Disk Configuration 87 Disk Management 87 Array Configuration 89 Disk Group 91 Space Allocation 92 Advanced Configuration 93 ...

Page 7: ...m Maintenance 103 System Information 103 Network Information 105 Log Query 107 Import Export 108 System Restoration 109 Automatic Maintenance 109 System Upgrade 110 15 Shutdown 110 Part II Web Based Operations 111 1 Before You Begin 111 2 Login 112 3 Live View 112 4 Playback 114 5 Configuration 115 Appendix A Typical Applications 117 Typical Application 1 117 Typical Application 2 117 Typical Appl...

Page 8: ...viii Appendix B Acronyms 118 Appendix C FAQs 119 ...

Page 9: ...r NVR has buttons on the front panel or is delivered with a remote control you may also control your NVR by pressing the front panel buttons or using the remote control The NVR has an embedded web server and allows web based operations To do this you need a PC that has a network connection to the NVR and is installed with a web browser You just need to navigate to the NVR s IP address and log in t...

Page 10: ... then choose Menu The login dialog box is displayed 2 Select the username from the drop down list enter your password and then click Login Local Operations You can refer to Initial Configuration and complete a quick configuration NOTE Unless otherwise specified all operations described in this manual are performed with a mouse by the right hand See Mouse Operations for details Mouse Operations Tab...

Page 11: ...w or zoom in or out on a playback progress bar Front Panel Buttons The front panel buttons may vary with NVR model Table 1 2 Front Panel Buttons 1 Button Description Display the main menu Switch to the next tab on the screen or switch the input method Auxiliary function button Exit the current window Switch windows or menu items or control rotation directions of a PTZ camera when the PTZ toolbar i...

Page 12: ...ont Panel Buttons 2 Button Description Press this button to start up or shut down the NVR To shut down press this button and hold for at least 3 seconds till a message appears on your monitor Click Yes Note This shutdown operation can be performed only when you have logged in to the system Enter 1 or display the main menu Enter 2 A B or C or start instant playback Enter 3 D E or F or start manual ...

Page 13: ...r a space Delete Switch the input method Auxiliary function button Exit the current window Switch to the next tab Switch windows or menu items or control rotation directions of a PTZ camera when the PTZ toolbar is closed Rewind or forward 30 seconds in full screen Variable speed forward or rewind in full screen Confirm an operation or start or pause ...

Page 14: ...y windows according to the configured screen layout Menu Press this button to display the main menu Iris Iris Adjust the iris focus and zoom of the PTZ camera in PTZ control mode Focus Focus Zoom Zoom UP DOWN LEFT RIGHT ENTER Press UP DOWN LEFT and RIGHT to navigate between menu items or shift focus In PTZ control mode press UP DOWN LEFT and RIGHT buttons to select the corresponding buttons on the...

Page 15: ... Remove characters or spaces on the left of the cursor 2 Initial Configuration Preparation Make sure that at least one monitor is correctly connected to the VGA or HDMI interface on the rear panel of the NVR Verify that the hard disk s are correctly installed For detailed steps to install a hard disk please refer to the quick guide shipped with your NVR Wizard The wizard can guide you to complete ...

Page 16: ...and then click Next CAUTION The default password is intended only for the first login and should be changed to a strong one containing at least eight characters including uppercase and lowercase letters digits and symbols after your first login to ensure account security NOTE For RAID models a window appears following this step for RAID configuration 3 Complete time information and then click Next...

Page 17: ...hen click Next NOTE DHCP is enabled by default If your NVR has more than one Network Interface Card NIC you may configure the NICs and choose one for default route An internal IPv4 address can be configured if your NVR has PoE ports or switching ports 5 Click Search The detected IP devices are listed Select the device s to add and then click Add 6 Click Next ...

Page 18: ...10 7 Set a recording snapshot schedule and then click OK ...

Page 19: ...he following icons are used to indicate alarms recording status and audio status in a live view window Table 3 1 Live View Window Icons Icon Description Tampering alarm Motion detection alarm Recording Two way audio Turn on audio Normally live video is displayed but other situations are also possible 1 2 4 3 5 ...

Page 20: ...ing stops recording Click to play video recorded during the past 5 minutes and 30 seconds Zoom in on an area of interest Click to edit image settings Click to take a snapshot The window borders will flash white You may view and back up snapshots under Backup Image Rest your mouse pointer on the icon to view live video information Or click it to view the channel number camera name IP address connec...

Page 21: ... when the preview window is displayed This button is effective only when a USB storage device is plugged in Rest the mouse pointer on this icon to view encoding information including frame rate bit rate and resolution or click to view camera status Click to view device alarm status and camera status Rest the mouse pointer on it to view NIC card information Or click this icon to edit basic network ...

Page 22: ...nu Most of operations described in this manual are performed start from the main menu for example click Camera Camera with Menu omitted Corridor Choose a corridor mode Corridor mode can also be set in the Default Layout drop down list under System Preview To display images in corridor mode the camera must be installed correctly rotated 90 clockwise or counterclockwise and then use the Image Rotati...

Page 23: ...nd vivid Sequence Operation The sequence operation requires you to configure the screen layout windows linked cameras and the sequence interval This example describes how to configure sequence for five cameras based on a 4 window screen layout 1 Click 4 Windows on the screen toolbar NOTE The number of windows that can be displayed may vary with NVR model 2 Click Start Sequence on the screen toolba...

Page 24: ...6 NOTE The default sequence interval is eight seconds and can be set under System Preview You may drag video to the desired window on the screen Zoom Zoom in on an area of images in a window for details ...

Page 25: ...ecify the area to zoom in on The image in the main window zooms in The following shows an example NOTE The system adjusts the area automatically according to the window size and its aspect ratio Also the system has specified a minimum size to ensure zoom effects Image Configuration Adjust image settings to get optimal images from a camera ...

Page 26: ...e interval The video output and the number of windows supported may vary with NVR model NOTE Pressing and holding the scroll wheel for at least 3 seconds will restore the default resolution Preview Configuration Each preview window window for short links to a camera By default window 1 links to camera D1 window 2 links to camera D2 and so on You may want to change the link to display live video fr...

Page 27: ...he left Now D1 appears in window 2 Click Apply to save the settings Advanced Configuration Click the Advanced tab and then select Sub Stream First so the NVR uses the sub stream to establish live video from multiple cameras simultaneously This function is disabled by default ...

Page 28: ... start make sure the IP devices are connected to your NVR via network CAUTION An IP device should be connected to one NVR only An IP device managed by multiple NVRs may cause unwanted issues Adding an IP Device This section provides multiple options to add an IP device Some options are only applicable to certain NVR models Choose one as appropriate Option 1 1 Click Camera Camera Camera The system ...

Page 29: ...for receiving streams For more details see Network Statistics 2 Optional To search a specified network segment click Search and then set the address range 3 Click for the IP device to add Or you may also Click One click Add to add all the discovered IP devices allowed depending on channels supported by the NVR Click Custom Add In the window displayed enter the IP address and complete other setting...

Page 30: ...Add Option 3 This option is only applicable to NVRs with PoE ports or switching ports Connect an IP camera to a PoE port or a switching port with a network cable The connected camera will be added to the NVR automatically Check status under Camera Camera Camera means live video from the camera is available Click to view live video If the camera is connected via a network switch click under Edit In...

Page 31: ... view live and playback IP devices added in this way cannot be configured from the NVR 1 Click Camera Camera 2 Click Custom Add 3 Click to select a camera in the list select Custom from the Protocol drop down list and then click the Protocol button 4 In the Protocol window name the protocol enter the RTSP port number select a transmission protocol input the resource paths and then click Apply NOTE...

Page 32: ...dress that the current channel links to and you may change the address so the channel links to another device The username and password must be consistent with that of the IP camera Click to delete an IP device or select multiple IP devices and then click Delete Channels corresponding to PoE ports or switching ports cannot be deleted Click to change the IP address of an IP camera and the default g...

Page 33: ...4 click Sort Camera and then follow the steps below 1 In the left list select the check box for channel 1 and then click Channel 1 now appears in the right list Perform the same operations to channel 4 2 In the right list select channel 4 and then click Now channel 4 appears at the previous line of channel 1 in the list Perform the same operations to channel 1 so channel 1 appears at the previous ...

Page 34: ...rst blank line in the left list unless you have specified another line in the list by selecting the corresponding check box Save cannot be clicked when the right list is not empty You need to clear the list first Fisheye Configuration Only certain NVR models can dewarp images from 4MP fisheye cameras Configuration 1 Click Camera Camera Fisheye 2 Click under Edit The Fisheye window appears 3 Select...

Page 35: ...Right click a fisheye camera and then select Fisheye Mode from the shortcut menu The figure below appears Set mounting mode and display mode The settings will not be saved if the camera restarts or gets offline the mounting mode set in Fisheye Configuration will be displayed Three mounting modes are available ceiling wall desktop Ceiling and desktop mounting modes use the same dewarping method Mou...

Page 36: ... 4PTZ Panoramic 8PTZ Select the dewarped image with the mouse and move the mouse to view other dewarped areas Advanced Functions Upgrade connected IP cameras by cloud or by disk or restore factory default settings for cameras under Camera Camera Advanced OSD Configuration On Screen Display OSD are characters displayed with video images on the screen for example camera name date and time 1 Click Ca...

Page 37: ...t font size and color as needed 5 Drag the OSD to the desired position in the preview window on the left 6 Optional Click Copy to apply the same settings to other cameras 7 Click Apply to save the settings Image Configuration 1 Click Camera Image 2 Select the desired camera and scene 3 Adjust settings on the tabs as needed to achieve optimal images See the following sections for detailed informati...

Page 38: ... the images appear Saturation The amount of color in a specified hue Contrast The degree of difference between the lightest white and darkest black parts of an image Setting a greater value increases contrast Hue Purity of colors in an image Sharpness Contrast of boundaries of objects in an image Noise Reduction Reduce noises in images to improve image quality Image Rotation Normal Displays images...

Page 39: ... change slowly Gain dB Control image signals so that the camera can output standard video signals in different light conditions Iris Adjust iris opening of the lens to control the amount of incoming light Slow Shutter Improves image brightness in low light conditions Slowest Shutter Set the slowest shutter speed for the camera during exposure Compensation Adjust the compensation value as required ...

Page 40: ...camera is more sensitive to the change of light and is therefore more easily to switch between day mode and night mode Day Night Switching s Set the length of time before the camera switches between day mode and night mode after the switching conditions are met WDR Enable WDR to ensure clear images in high contrast conditions WDR Level After enabling WDR you can improve image quality by adjusting ...

Page 41: ...fset manually Advanced settings 1 Click the Advanced tab 2 Use defog to improve image quality in foggy days Privacy Mask Configuration A privacy mask is an area of solid color covering certain parts of the monitored area Privacy mask protects specified areas of images from being viewed and recorded Multiple mask areas are allowed 1 Click Camera Privacy Mask 2 Select the desired camera select Enabl...

Page 42: ... the PTZ cameras Refer to PTZ camera specifications for more details PTZ Control Window and PTZ Management Window 1 Click on the window toolbar The PTZ Control window appears See PTZ Control Window Buttons for detailed descriptions 2 Click the Set button The PTZ Management window appears can also be opened by clicking Camera PTZ Table 5 1 PTZ Control Window Buttons Button Description Control the r...

Page 43: ...on off PTZ shortcut operations Note Check that the 3D positioning heater and snow removal functions are supported by the camera before using Use 3D positioning to zoom in or out Dragging from top down zooms in Dragging the other way zooms out Preset button Save the current position and status of the camera as a preset Call a preset so the PTZ camera goes to the preset position Delete a preset Note...

Page 44: ...the PTZ Management window For the detailed steps see PTZ Control Window and PTZ Management Window 2 Add presets a Click the directional buttons to steer the PTZ camera to the desired position b Adjust the zoom focus and iris as needed c Select a preset number not in use and then click under Save d Repeat the above steps to add all the presets 3 To call a preset click for the corresponding number T...

Page 45: ...allowed for each PTZ camera and each patrol route can have up to eight presets keypoints After setting presets follow the steps to set a preset patrol The following takes preset patrol 1 as an example 1 In the PTZ Management window click A window is displayed as follows 2 Select a preset from the drop down list set the duration time the camera stays at the preset unit second and then set the rotat...

Page 46: ...The duration ranges from 0 to 1800 seconds default 10 The rotation speed ranges from 1 to 9 levels default 5 Setting a Recorded Patrol This function requires the camera s support The drop down list and the buttons on the right are hidden if this function is not supported by the camera Currently only one recorded patrol route is allowed Record a patrol including the patrol route the time that the c...

Page 47: ...uations where the camera is left to monitor incorrect scenes by user s negligence This function requires the camera s support The Auto Guard tab is hidden if it is not supported 1 Click Auto Guard and then select Enable 2 Select the desired mode from the drop down list and then complete other settings accordingly Click Apply to save the settings 6 Recording and Snapshot Video recording has differe...

Page 48: ...to upgrade the camera first 1 Click Camera Encoding 2 Select the camera and then edit settings as needed Some parameters are described in the table below Table 6 1 Encoding Settings Parameter Description Storage Mode Main Stream Sub Stream By default the main stream is used for storage Capture Mode Combinations of resolutions and frame rates Note This parameter is effective only when the camera ...

Page 49: ...eo streams CBR is preferred when limited bandwidth is available The disadvantage is that video quality will vary and may decrease significantly with increased motion in the scene VBR When using Variable Bit Rate VBR video quality is kept as constant as possible at the cost of a varying bit rate and regardless of whether or not there is motion in the image VBR is ideal when high quality is a requir...

Page 50: ...meras 4 Click Apply to save the settings Snapshot Set resolution image quality and snapshot interval for snapshots taken according to schedule or triggered by an event 1 Click Camera Snapshot 2 Set the parameters as needed NOTE Scheduled snapshot uses the Normal type of schedule Event triggered snapshot is triggered by an event such as an alarm input and a motion detection alarm Settings effective...

Page 51: ...lect the camera from the list Schedule is enabled by default If it is disabled select to enable it 3 Set Pre Record and Post Record as needed 4 Applicable to some NVR models To save a redundant copy of recordings select Enable Redundant Recording and configure a redundant hard disk see Disk Management for details 5 Click a color icon on the right under the Edit button and then draw a schedule on t...

Page 52: ... default and may be edited as needed to record video in specified periods only See Draw or Edit a Schedule for the detailed steps Make sure the schedule type is Normal The set schedule appears in blue which stands for scheduled recording Scheduled Snapshot Configure scheduled snapshot under Storage Snapshot Scheduled snapshot is similar to scheduled recording see Scheduled Recording for details Ma...

Page 53: ... and then enable it An alarm icon appears in the upper right corner when motion is detected 3 In the preview window on the left side click and drag your mouse to specify a motion detection area red grid Use the sliders to adjust detection sensitivity target object size and duration 4 Configure motion detection recording click right to Trigger Actions click the Recording tab select the desired came...

Page 54: ...s similar to motion detection recording You need to enable and configure motion detection alarm first see steps 1 to 3 in Motion Detection Recording for details and then proceed with the following steps 1 Set motion detection snapshot under Alarm Motion click right to Trigger Actions In the window displayed click the Snapshot tab select the desired camera and then click OK 2 Set a snapshot schedul...

Page 55: ...lly closed trigger mode and then click OK NOTE To apply the same settings to other camera s click Copy and then select the desired camera s 3 Set alarm triggered recording click under Trigger Actions In the window displayed click the Recording tab select the desired camera and then click OK 4 Set a schedule under Storage Recording For the detailed steps see Draw or Edit a Schedule Make sure the sc...

Page 56: ... displayed click the Snapshot tab select the desired camera and then click OK 2 Set a snapshot schedule under Storage Snapshot For the detailed steps see Draw or Edit a Schedule Make sure the schedule type is Alarm Manual Recording and Snapshot Manual Recording Record video manually by clicking on the window toolbar Alternatively click Manual Recording select the desired camera and then click Star...

Page 57: ...cify certain date s as holidays and then configure recording or snapshot schedules on these days Holiday Recording 1 Click System Holiday 2 Click the Add button in the lower right corner The Holiday window is displayed Complete the settings including the holiday name start and end dates By default a holiday is enabled when added and does not repeat 3 Click OK The holiday appears in the list 4 Clic...

Page 58: ... list Other Recording and Snapshot Types Other recording and snapshot types Event Including the types below and VCA Any of these types will trigger event recording snapshot Motion detection AND alarm triggered M and A for short recording or snapshot is triggered only when a motion detection alarm AND an input alarm occur simultaneously Motion detection OR alarm triggered M or A for short recording...

Page 59: ...and 30 seconds If no recording is found it means there is no recording during this period 1 Click the desired window and then click on the toolbar to start instant playback 2 You may drag the slider to control the progress Pause and resume as needed Playback Toolbar Table 7 1 Playback Toolbar Buttons Button Description Show playback progress Note A small window displaying video of the selected win...

Page 60: ... and reverse Rewind or forward 30 seconds Slow down or speed up Note Click to restore the normal playback speed after clicking and vice versa Forward by frame Start or stop clipping video Take a snapshot The window borders will flash white Lock Add a default or custom tag Manage files clips snapshots locked files tags Zoom in on images For more details see Zoom Turn off on audio Adjust sound volum...

Page 61: ...cking the date will start playback directly NOTE The calendar uses different flags to indicate different recording types No flag means no recording The blue flag means normal recording The red flag means event triggered recording Playback in Corridor Mode Play recordings in corridor mode in multiple windows 1 In the playback window select Corridor from the drop down list in the upper left corner 2...

Page 62: ...earch results if there are any are displayed with names of cameras and tags 3 Click for the desired tag to start playback You may use the Start Before and Stop After drop down lists to set when the tagged video starts and ends Playback by Event Specify an event type and search for and play videos recorded for one or more cameras during a specified time period 1 In the playback window select Event ...

Page 63: ...r 2 Click for the desired camera to start smart playback 3 Click The smart search window is displayed By default the full screen is the smart search area To clear all click to restore the full screen search area click 4 Set smart search rules including detection area and sensitivity 5 Click to start search To quit click Playback by External File Use this function to play recordings stored in an ex...

Page 64: ...art playback File Management File management allows you to manage video clips tags snapshots taken during playback and lock or unlock files 1 Take snapshot during playback a Click in the playback window to take a snapshot of the desired image b Click and then click the Playback Image tab to view the snapshot c Select the desired image file s and then click Backup to save them to the storage device...

Page 65: ...he NVR and then saving the recording to a USB storage device as a file Recording backup has the following conditions The USB storage device has a FAT32 or an NTFS file system and is correctly connected to the NVR Permission is required The recording to back up is stored on a hard disk of the NVR NOTE By default recording are backed up as MP4 files Normal Backup 1 Click Backup Recording All cameras...

Page 66: ...f recordings To cancel the operation click Cancel A backup file is named in this format camera name recording start time file extension For example Ch9 20150630183546 mp4 Video Clip Backup A recording can be clipped and saved to a USB storage device 1 Open the playback window For the detailed steps see Playback 2 After playback starts click and on the playback toolbar to clip videos 3 Click and th...

Page 67: ...estination in the USB storage device and then click Backup The selected files are saved to the specified directory 9 Alarm Alarm Input and Output Alarm Input 1 Click Alarm Input Output Alarm Input 2 Click for the desired camera In the Alarm Input window select Enable to enable alarm input 3 Select the normally open N O or normally closed N C trigger mode and then click OK 4 Click under Trigger Act...

Page 68: ...E The number of cameras that can be connected may vary with NVR model Actions that can be triggered may vary with alarm type 5 Click under Arming Schedule and then set the time when actions will be triggered ...

Page 69: ...s and duration After you have completed the settings click OK 3 Click under Arming Schedule and then set the time when actions will be triggered NOTE To apply the same settings to other cameras click Copy select cameras and then click OK Motion Detection When enabled a motion detection alarm occurs if an object inside the detection area moves to certain extent and an alarm icon appears in the uppe...

Page 70: ...n s to trigger For more details see Alarm Triggered Actions NOTE The number of cameras that can be connected may vary with NVR model Actions that can be triggered may vary with alarm type 5 Optional Click right to Arming Schedule and then set the time when actions will be triggered NOTE The default schedule is 24 7 You may change it as needed and set up to eight different periods for each day Time...

Page 71: ...e Alarm Triggered Actions 4 Optional Click right to Arming Schedule and then set the time when actions will be triggered 5 Optional Click Copy to apply the same settings to other cameras 6 Click Apply to save the settings Video Loss A video loss alarm occurs when the NVR loses video signals from a camera Video loss alarm is enabled by default 1 Click Alarm Video Loss To disable video loss alarm fo...

Page 72: ...ggered 4 Optional Click Copy to apply the same settings to other cameras VCA VCA refers to Video Content Analysis Basic Configuration Click Alarm VCA The Basic page is displayed Select the camera and then select Save VCA Images if you want to use the VCA search function Face Detection Face detection is used to detect human faces in specified a surveillance area 1 Click Alarm VCA Face Detection ...

Page 73: ...Schedule and then set the time when actions will be triggered 6 Click Apply to save the settings Intrusion Detection Intrusion detection is used to detect objects entering specified area s and trigger actions as needed 1 Click Alarm VCA Intrusion Detection 2 Select the camera and then select Enable to enable intrusion detection 3 Draw detection areas on the screen and set detection rules including...

Page 74: ...ngs Cross Line Detection Cross line detection is used to detect whether any object crosses a virtual line on the screen and trigger alarms as needed 1 Click Alarm VCA Intrusion Detection 2 Select the camera and then select Enable to enable cross line detection 3 Draw detection line s Up to four are allowed Set detection rules including entrance direction sensitivity 4 Click right to Trigger Action...

Page 75: ...riggered Actions 4 Optional Click right to Arming Schedule and then set the time when actions will be triggered 5 Select a detection type and adjust the settings as needed Detection Type Description Sudden Rise An alarm occurs when the rise of volume exceeds the set value Sudden Fall An alarm occurs when the fall of volume exceeds the set value Sudden Change An alarm occurs when the rise or fall o...

Page 76: ...virtual line on the screen to set the minimum width of detection People narrower than the set width will be ignored 3 Click the Draw button and then draw rules on the left Set entrance direction and sensitivity as needed 4 By selecting Enable Clear by Schedule you can have people counting OSD reset at a specified time every day You may also click Clear Counting Result to clear the OSD immediately ...

Page 77: ...e settings Scene Change Detection Use scene change detection to detect the change of surveillance environment caused by external factors such as intentional rotation of the camera 1 Click Alarm VCA Scene Change Detection 2 Select the desired camera and then select Enable to enable scene change detection 3 Click right to Trigger Actions and set action s to trigger For more details see Alarm Trigger...

Page 78: ...Select the desired camera and then select Enable to enable auto tracking 3 Click right to Trigger Actions and set action s to trigger For more details see Alarm Triggered Actions 4 Optional Click right to Arming Schedule and then set the time when actions will be triggered 5 Set tracking mode currently only Panoramic Set tracking timeout and zoom ratio ...

Page 79: ...eports an alert when an event occurs in the system The following are some alerts and their definitions in the system Storage Error Storage such as recording or snapshot failed Running Out of Space Less than 10 of disk space remains Space Used Up No disk space Disk Offline A disk is not properly connected or is damaged Disk Abnormal A disk can be detected but cannot be accessed Illegal Access A fai...

Page 80: ...ll buzz after it is triggered 1 Click Alarm Buzzer 2 Set the duration as needed The range is from 1 to 600 seconds 3 Click Apply to save the settings Alarm Triggered Actions An alarm can trigger actions for example buzzer recording and preview The supported actions may vary with NVR model Alarm Triggered Buzzer The NVR makes a buzzing sound when an alarm occurs Alarm Triggered E mail The NVR e mai...

Page 81: ...n when an alarm occurs Alarm Triggered Alarm Output The NVR outputs an alarm to trigger actions by a third party device when an alarm occurs Manual Alarm Manual Alarm Output Follow the steps to trigger or clear an alarm output manually 1 Click Manual Alarm Manual Alarm 2 To trigger an alarm output manually select the desired channel and then click Trigger To clear an alarm output manually select t...

Page 82: ...behavior search to search for recordings triggered by detected behaviors including cross line and intrusion 1 Click VCA Search Behavior 2 Select camera s set a search period select a search type and then click Search Search results are displayed 3 View search results in a chart or table Back up search results including images and recordings as needed To view videos recorded when the behavior was d...

Page 83: ...ed when the face was detected around 10 seconds before and after click the play button The following shows an example People Counting Use people counting to count people entering and or leaving an area during a specified period day week or year 1 Click VCA Search Counting 2 Select the camera counting type people entered or left report type daily weekly monthly or yearly set a time period and then ...

Page 84: ...on is required if your NVR operates in a network NOTE The default IP address is 192 168 1 30 for NIC 1 and 192 168 2 30 for NIC 2 and likewise TCP IP 1 Click System Network Basic 2 Set the network parameters as needed DHCP is enabled by default You can choose a working mode if your NVR has two NICs Multi address mode The two NICs work independently and can be configured separately Either NIC can b...

Page 85: ...lerance mode The two NICs are bound to the same IP address In cases where one NIC fails the other takes over service seamlessly from the faulty one to ensure network connectivity 3 Click Apply to save the settings NOTE For an NVR with multiple NICs you can configure the NICs and choose a default route currently NIC1 If your NVR has a PoE port or a switching port you can configure an internal NIC I...

Page 86: ... for details you need to disable it first 1 Click System Network PPPoE 2 Enable PPPoE by selecting the check box 3 Enter the username and password provided by your Internet Service Provider ISP Network information including IP address appears when dial up succeeds NOTE If your NVR has multiple NICs PPPoE dial up will be implemented through the NIC specified as the default route 4 Click Apply to sa...

Page 87: ... download the app Install the app and then log in with your cloud account Scan the QR code to add the NVR to cloud NOTE You may access the NVR through cloud if the device status is Online The username is your cloud account name and the device name is the name you entered at the cloud website If the device is offline the possible causes will be displayed for your reference To delete the NVR from cl...

Page 88: ...address http DDNS server address NVR s domain name using a web browser 1 Click System Network DDNS 2 Enable DDNS select a DDNS type and then complete other settings If the DDNS type is DynDNS or No IP enter the domain name username and password The domain name is the one that you have successfully registered at a domain name registration website e g DynDNS The username and password are those of th...

Page 89: ... System Network 3G 4G 2 Select Enable 3G 4G and then complete the settings including network type dial up number username and password 3 Click Apply to save the settings Port Normally the default port numbers need no modification This function is mainly used together with the port mapping function See Port Mapping for more details 1 Click System Network Port 2 Configure ports as planned Each port ...

Page 90: ...al mapping UPnP UPnP enables the NVR to discover other devices on the network and establish network services such as data sharing and communication To use UPnP in your NVR you must enable UPnP in the connected router With UPnP enabled for Network Address Translation NAT the ports on the NVR can be mapped automatically to the router and computers can access your NVR from outside the LAN 1 Click Sys...

Page 91: ... Status 4 Click Apply to save the settings Manual Port Mapping If your router does not support UPnP then you need to configure internal and external ports manually NOTE The principle of port mapping is that the internal and external ports of the NVR are consistent with that of the router Some routers may require the same internal and external ports for the NVR and the router 1 Click System Network...

Page 92: ...il notification to specified email address es if an alarm occurs within the time period s set in the arming schedule The email contains basic alarm information such as alarm type alarm time camera ID and camera name etc Before using this function make sure the NVR has a functional connection to an SMTP server with which you have a valid email account Depending on the intended recipients a connecti...

Page 93: ... certain NVR models support image attachment You may click Test to check whether the email can be sent successfully 3 Click Apply to save the settings FTP Use this function to automatically upload images to a preconfigured FTP server Only certain NVR models support this function 1 Click System Network FTP 2 Select the check box to enable FTP 3 Enter the IP address of the FTP server username and pa...

Page 94: ...ight to Upload Schedule In the Upload Schedule window select the desired image type and set time periods NOTE If you select Event Motion Alarm or Video Loss you also need to have configure the corresponding alarm triggered snapshot For example if you select Motion you need to configure alarm triggered snapshot select Motion in the Edit Schedule window To apply the same settings to other days in a ...

Page 95: ...m Network Multicast 2 Select the check box to enable multicast and then enter the multicast IP and port number 3 Click Apply to save the settings 4 Log in to the Web client and set Live View Protocol to Multicast under Setup Client 12 Disk Configuration Disk Management View disk information including total and free disk space disk status disk type disk usage and disk property Admin users can forma...

Page 96: ...dit disk property click and then modify disk usage recording snapshot or backup and disk property Read Write Read Only or Redundant as needed NOTE Disk property can be edited if the disk is used for recording snapshot The Redundant property is available to certain NVR models You may use external eSATA disks for recording snapshot or backup purpose and unmount them if necessary eSATA disks and NAS ...

Page 97: ...ll be removed Array Configuration Only certain NVR models support RAID The table below lists the supported RAID types and hard disks required RAID HDD Qty RAID 0 2 8 RAID 1 2 RAID 5 3 8 RAID 6 4 8 RAID 10 4 16 Must be an integral multiple of 2 e g 4 8 10 etc RAID 50 6 16 RAID 60 8 16 Enabling RAID You need to enable RAID first 1 Click Storage Array 2 Select the check box to enable RAID A confirmat...

Page 98: ...array manually select the desired disks and then click Create In the window displayed enter the array name select the array type and select local disks Click OK to complete the setup Note that no hot spare disk will be created automatically Make sure all disks are selected to create array s otherwise disk space will be wasted because disks that are not selected will not be used for storage Rebuild...

Page 99: ...ually under Storage Array Array By default the first local disk that satisfies requirements is selected Deleting an Array CAUTION Deleting an array will erase all data on it 1 Click Storage Array Array 2 Click for the array to delete A confirmation message appears Click Yes Disk Group Assign hard disks to a disk group and use the disk group to store recordings and snapshots of specified cameras Di...

Page 100: ...e settings Space Allocation Allocate space to store videos and snapshots of a specified camera 1 Click Storage Allocate Space 2 Select the desired camera and then set the maximum recording space and maximum image space You can select a disk group only when disk group is enabled under Storage Disk Group For more information see Advanced Configuration 3 Click Apply to save the settings ...

Page 101: ...The camera s oldest recordings snapshots will be overwritten when its allocated space is used up Stop 0 The camera shares unallocated space and its oldest recordings snapshots will still be overwritten when the space is used up Other values The camera s new recordings snapshots will not be saved when its allocated space is used up 3 Click Apply to save the settings Hard Disk Detection S M A R T Te...

Page 102: ...es Short Extended and Conveyance Extended tests detect more thoroughly and thus take longer time than Short tests Conveyance tests mainly detect data transmission problems CAUTION Using a faulty disk is risky Faulty disks should be replaced immediately Contact your local dealer for information about hard disks Bad Sector Detection Bad sector detection checks for bad sectors in hard disks 1 Click M...

Page 103: ...and detection type and then click Detect to start detection Click Stop if you want to stop CAUTION The detection stops automatically when the error count reaches 100 13 System Configuration Basic Configuration 1 Click System Basic ...

Page 104: ... the Preview Behavior and Alarm windows in real time Intelligent mark is displayed on the screen as areas lines in different colors Yellow means areas lines configured for face detection intrusion detection and cross line detection green means VCA data has changed but not triggered rules red means rules are triggered in the configured area rules are configured for VCA alarms and VCA alarm has occu...

Page 105: ...ample 3 Click Apply to save the settings Time Synchronization Use this function to synchronize camera time with the NVR Time sync is enabled by default and cameras will synchronize time with the NVR after getting online and then synchronize once every 30 minutes 1 Click System Time Time Sync 2 Select Sync Camera Time and then click Apply CAUTION Use this function with caution if you have more than...

Page 106: ...missions Only admin can perform these operations A user type is a set of permissions in the system When a user type is assigned to a user this user has all the permissions specified for the user type There are four user types in the system Admin Default super administrator in the system has full system access Its initial password is 123456 Default Default user reserved in the system cannot be crea...

Page 107: ...nhance security by allowing or forbidding access to the NVR from specified IP addresses 1 Click System Security IP Control 2 Select Enable IP Control select Blacklist or Whitelist from the drop down list set the start and end IP addresses and then click Add NOTE If Blacklist is selected the NVR denies remote access from the IP address es on the list If Whitelist is selected the NVR only allows rem...

Page 108: ...on ARP protocol is used to associate an IP address to a hardware MAC address ARP attacks mainly occur on LAN in which attackers use forged IP and MAC addresses APR protection prevents this kind of attacks by verifying the gateway s MAC address in all access requests Note that changing the NIC working mode will disable ARP protection automatically 1 Click System Security ARP Protection 2 Select the...

Page 109: ...to enable 802 1x 3 Select the EAPOL version and then enter the username and password of the authentication server 4 Click Apply to save the settings Video Watermark Encrypt custom information in videos to prevent unauthorized alteration 1 Click System Security 2 Select the desired camera and then select Enable Watermark 3 Enter watermark content 4 Click Apply to save the settings Hot Spare Configu...

Page 110: ...n including IP address port number and password The username is fixed to admin Click Add Hot Spare Select Hot Spare and the current device will be a hot spare for other working devices All the working devices that the current hot spare serves are listed NOTE After the working mode is changed the NVR will restart with some parameters and settings changed For a working device that switches to a hot ...

Page 111: ...model serial number firmware version build date and operation time Camera status Click the Camera tab to view camera status online or offline with possible offline cause and status of alarm functions such as motion detecion tampering video loss and audio detection Off means disabled and on means enabled Recording status Click the Recording tab to view recording status and stream settings ...

Page 112: ...on about users who are currently logged in Disk status Click the Disk tab to view the hard disk status and disk properties Decoding card status Click the Slot Status tab to view the decoding card status This function is available to certain NVR models only ...

Page 113: ...s rate enter the test address and then click Test NOTE The test packet size is 3000 bytes by default and can be changed as needed To capture and save packets select the USB storage device specify the port number and IP address and then click right to the desired NIC The captured packets are saved as a backup file in the root directory of the USB storage device You may click Open to view the file ...

Page 114: ...pear in the list after the dial up succeeds and you may capture packets sent to and from this NIC Network Settings Click Maintain Network Info Network to view network settings 3G 4G Connectivity Click Maintain Network Info 3G 4G Connectivity to view 3G 4G parameters PoE Network Port Status Only certain NVR models support this function Click System Network Info to view port status In the figure bel...

Page 115: ...When the sending bandwidth Idle Send Bandwidth is insufficient remote live view playback or download may fail on the NVR Log Query Logs contain information about user performed operations and device status By analyzing logs you can keep track of device operation status and view detailed alarm information 1 Click Maintain Log 2 Set query conditions including the start and end times main type and su...

Page 116: ... Backup Import Export Configurations and diagnosis information can be exported to a storage device and saved as files for backup A configuration file can also be imported to the NVR to restore configurations The configuration file of an NVR can be imported to multiple NVRs of the same model if you want them to have the same settings If the imported configuration file contains camera information th...

Page 117: ...Delete files with caution Deleted files cannot be recovered System Restoration Use this function to restore some or all factory default settings The NVR will restart automatically to complete this operation Recordings and operation logs will not be deleted 1 Click Maintain Restore 2 Click Default to restore factory default settings except network and user settings or click Factory Default to resto...

Page 118: ... newer version is available The time that a cloud upgrade takes is affected by network connection status CAUTION Make sure power is not interrupted during upgrade A power failure during system upgrade may cause startup failure Use an Uninterrupted Power Supply UPS if necessary Ensure network connectivity for a cloud upgrade 15 Shutdown Click Shutdown to log out restart or shut down as needed To sh...

Page 119: ... the Web interface Check the following before you begin Access will be authenticated during login and operation permissions will be required The PC is operating properly and has a network connection to the NVR The PC uses the Windows XP Windows 7 or Windows 8 operating system A Web browser has been installed on the PC Microsoft Internet Explorer 8 0 or higher is recommended Firefox Chrome and Oper...

Page 120: ... to install a plug in as prompted at your first login Close the Web browser when the installation starts 2 In the login dialog box enter the correct username and password 123456 for admin and then click Login CAUTION The default password is intended only for the first login and should be changed to a strong one containing at least eight characters including uppercase and lowercase letters digits a...

Page 121: ... stop live view in all windows Previous and next screen Switch screen layout Full screen Select stream type Shows the current frame rate bit rate resolution and packet loss rate Take a snapshot Start zoom Local recording Turn on or off audio adjust sound volume Adjust MIC volume 3D positioning Open or close the control panel ...

Page 122: ...S format By default snapshots are saved in this directory C Users username Surveillance Snap system date The system date is in yyyy mm dd format A local recording is named in this format IP_camera ID_S recording start time E recording end time The recording start and end times are in hh mm ss format By default local recordings are saved in this directory C Users username Surveillance Record system...

Page 123: ...se Slow down or speed up Rewind or forward 30 seconds Rewind or forward by frame Previous or next period Clip video pause Save video clip Take a snapshot Zoom Adjust sound volume turn on or off sound 5 Configuration Click Setup on the top and then click the menus on the left to configure parameters ...

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Page 125: ...he NVR IP cameras and PC are connected on a private network or LAN The IP cameras can be connected to the NVR directly or via a switch And you manage the NVR and the connected IP cameras through the monitor or using a web browser on the PC Typical Application 2 ...

Page 126: ...ed IP cameras are located on a private network or LAN and you manage these devices through the cloud server a cloud solution for device management over Internet After registering a cloud account and properly configuring your network devices including router you can manage your NVR and the connected IP cameras from a PC or a mobile phone Appendix B Acronyms Acronym Description CBR Constant Bit Rate...

Page 127: ...t Protocol over Ethernet PTZ Pan Tilt Zoom P2P Peer to Peer RAID Redundant Arrays of Independent Disks RTSP Real Time Streaming Protocol SDK Software Development Kit S M A R T Self Monitoring Analysis and Reporting Technology UPnP Universal Plug and Play USB Universal Serial Bus VGA Video Graphics Array VBR Variable Bit Rate Appendix C FAQs Problem Possible Cause and Solution Forgot the login pass...

Page 128: ...tings Add your NVR s IP address to the trusted sites in your IE Tools Internet Options Security Add your NVR s IP address to the Compatibility View list in your IE Tools Compatibility View Settings Clear your IE s cache No images are displayed in live view on the Web interface Check if the bit rate is 0Mbps in the live view window If yes check if the firewall has been disabled and the anti virus p...

Page 129: ...de the sub stream and decrease its resolution to D1 Set the NVR to use the sub stream first for live view A camera goes online and offline repeatedly Check if network connection is stable Upgrade the firmware for the camera and the NVR Contact your dealer for the latest versions Live view is normal but the recording cannot be found Check that a recording schedule has been properly configured Check...

Page 130: ...ed by the NVR Use the power adapter delivered with your NVR Power down the NVR and then mount the hard disk again Try another disk slot The disk is not compatible with your NVR Contact your dealer for a list of compatible disk models The mouse does not work Use the mouse delivered with your NVR Make sure no cable is extended ...

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