Additional Resources/Product Registration/Warranty/Service & Support
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Additional Resources
We’ve got a pretty cool website, if we may say so ourselves. Check us out at http://www.uaudio.com.
There, you’ll find tons of information about our full line of products, as well as e-news, videos,
software downloads, FAQs, an online store, and a way cool webzine that features hot tips, techniques,
and interviews with your favorite artists, engineers and producers each month. The webzine even offers
something we call “Playback”—a monthly contest where the winners get their music posted on our
site, exposing their songs to thousands of visitors per day!
Product Registration
Please take a moment to register your new Universal Audio product by visiting our website at
http://www.uaudio.com/support/register.html
Registration allows us to contact you regarding important product updates and also makes you eligible
for online promotions.
Warranty
The warranty for all Universal Audio hardware is one year from date of purchase, parts and labor.
Service & Support
Even gear as well designed and tested as ours will sometimes fail. In those rare instances, our goal
here at UA is to get you up and running again as soon as possible.
The first thing to do if you’re having trouble with your device is to check for any loose or faulty external
cables, bad patchbay connections, grounding trouble from a power strip and all inputs/outputs
(mic/line/Hi-Z, etc.). If your problem persists, call tech support at 877-MY-UAUDIO, or send an email to
[email protected], and we will help you troubleshoot your system. (Canadian and
overseas customers should contact their local distributor.) When calling for help, please have the
product serial number available and have your unit set up in front of you, turned on and exhibiting the
problem.
If it is determined your product requires repair, you will be told where to ship it and issued a Return
Merchandise Authorization number (RMA). This number must be displayed on the outside of your
shipping box (use the original packing materials if at all possible). Most repairs take approximately
2 - 4 days, and we will match the shipping method you used to get it to us. (In other words, if you
shipped it to us UPS ground, we will ship it back to you UPS ground; if you overnight it to us, we will
ship it back to you overnight). You pay the shipping costs to us; we ship it back to you free of charge.
Qualified service under warranty is, of course, also free of charge. For gear no longer under warranty,
tech bench costs are $75 per hour plus parts.
