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Section 1 - WARRANTY & SERVICE
1.1. WARRANTY
Univentor Ltd guarantees all components of the 400 Anaesthesia Unit to be free from
defects of material and workmanship for a period of two years after initial purchase.
Univentor will repair or replace, at its discretion, all defective components during the
aforementioned warranty period.
For warranty service or repair, all Univentor’s products must be returned to Univentor or to
an authorised Univentor representative. The client is responsible for shipping charges to
Univentor.
The foregoing warranty shall not apply to defects resulting from improper or inadequate
maintenance by the client, unauthorised modification or misuse, operation outside of the
environmental specifications for the product, or improper site preparation or maintenance.
For any product expressly covered under this warranty, Univentor is liable only to the extent
of replacement or repair of the defective items. Univentor shall not be liable for any
personal injury, property damage, or consequential damages of any kind whatsoever. The
foregoing warranty is in lieu of all other warranties of merchant ability and fitness for a
particular purpose.
1.2. DAMAGED SHIPMENTS
Damage to any part of this instrument during shipping should be reported immediately to
Univentor or an authorised representative. You must retain the original packing box and
contents for inspection by the freight handler. Univentor will replace any new instrument
damaged in shipping with an identical product as soon as possible after the claim filing
date. Claims not filed within 30 days after the shipping date will be invalid. Do not return
damaged goods to Univentor without first contacting Customer Service for a Return
Authorisation Number (RA#). When a defective part is returned to Univentor, the RA#
immediately identifies you as the sender, and describes the item being returned. Univentor
refuses all unauthorised return shipments.
1.3. SERVICE
Univentor has a skilled service staff available to solve any technical problem. For further
details contact Univentor or Univentor’s representative. Following discussion of your
specific difficulties, an appropriate course of action will be described and the problem
resolved accordingly. Do not return any products for service until a RETURN
AUTHORISATION NUMBER (RA#) has been obtained. The RA# identifies you as the
sender and describes in full detail the problems you have.Turnaround time for service can
be quoted to you at the time your RA# is issued, although we can not determine the actual
amount of service required until we have received your unit and diagnosed the problem.
All correspondence and shipments should be sent to Univentor Ltd. or your Univentor
representative.
