Original User Guide | Pedelec Shimano Steps E8000 Version 1
EN-55
9.2
Drive unit, display and support switch
Description
Cause
Remedy
No support is provided.
a) The battery is not sufficiently charged.
a) Check the battery charge. If the battery is almost empty, recharge it.
b) Do you take long slopes or ride for extended periods with
heavy loads in summer weather? The battery may be too hot.
b) Switch off the system, wait a while, and then try again.
c) The motor (DU-E8000), display (SC-E8000) or support switch
(SC-E8000-L) may be incorrectly connected, or there may be a
problem with one or more of them.
c) Contact your dealer.
d) Speed too high.
d) Check the display. There is no assistance at speeds in excess of 25 km/h.
e) Are you pedalling?
e) The bicycle is not a motorcycle. You must also use the pedals.
f) Is the assistance mode switched
OFF?
f) Set the assistance mode to any mode other than OFF. If you continue to feel that no
assistance is provided, contact your dealer.
g) Is the system switched on?
g) Press the ON/OFF button to switch on the system again. If you continue to feel that no
assistance is provided, contact your dealer.
The pedals are difficult to use.
a) Tyre pressure too low.
a) Pump up the tyres.
b) Assistance mode set to
OFF.
b) Set the assistance mode to BOOST. If you continue to feel that no assistance is
provided, contact your dealer.
c) The battery is not sufficiently charged.
c) Check the degree of assistance again after charging the battery. If you continue to feel
that no assistance is provided, contact your dealer.
d) Did you switch the system on with your foot on the pedal?
d) Switch the system on again, without applying any pressure to the pedal. If you
continue to feel that no assistance is provided, contact your dealer.
