button five times within 10 seconds. The green light will flash quickly several times and the eKEY Fob will
turn off when it is successfully reset.
•
Make sure your eKEY Fob is not paired with another device. If the eKEY Fob connects to another device,
pairing can fail. This can happen if you leave your Bluetooth-enabled car running when you turn on your
eKEY Fob. If you have the eKEY Fob WITH bumps, reset the eKEY Fob. Power on the eKEY Fob by
pressing and holding the power bu
tton until the green light flashes. Then press the power button five times
within 10 seconds. The green light will flash quickly several times and the eKEY Fob will turn off when it is
succe
ssfully reset. If you are using any other eKEY Fob, follow the instructions below to unpair the eKEY
Fob.
•
If you get a
Pairing Unsuccessful “Supra-XXXX is not supported”
message while trying to pair the
eKEY Fob with an iPhone 4S or above, pair through the eKEY app rather than via the iPhone’s Bluetooth
settings. The eKEY Fob WITH bumps is designed to automatically pair without going into the Bluetooth
Settings on the phone. On an iPhone 4s or above this might result in the device refusing to pair through the
Bluetooth Settings and getting the pairing unsuccessful message. For the eKEY Fob WITH bumps, simply
make sure Bluetooth is set to
On
in the phone, open the eKEY app and go into
Obtain Key
and it should
pair automatically. If it does not, try resetting the eKEY Fob WITH bumps by
powering it on and then
pressing the power button five times within 10 seconds. The green light will flash quickly several times and
the eKEY Fob will turn off when it is successfully reset. Then attempt to pair through the eKEY app.
•
If you get a 9A21 error, the eKEY Fob is not paired. This generally occurs when the phone times out waiting
for the Bluetooth pairing prompt. Open the eKEY app and attempt to obtain the key. Look for the Bluetooth
pairing prompt and enter the 0000 passkey. If the error still occurs, check Bluetooth Settings. If the Supra
device is listed in Bluetooth Settings but grayed out and says “Pairing,” disable Bluetooth, then re-enable,
and re-pair the eKEY Fob to the phone.
•
If you get a 9A1A error when pairing the eKEY app, verify that Bluetooth is enabled on the phone. The
eKEY app should attempt to enable Bluetooth on its own, but if it has to enable Bluetooth while pairing the
Fob, the Fob could power down before pairing is complete, resulting in a 9A1A error. In addition, some
newer Android devices ask for a PIN code rather than a passkey which can be confusing. If asked for a
code while pairing, use 0000 and not the 4-digit PIN code used with the eKEY app.
Q. Can I talk on a Bluetooth headset and use my eKEY Fob at the same time?
A.
No. Smartphones and tablets can pair with multiple Bluetooth devices at once such as a keyboard, mouse,
and headset, however you can’t have two devices that have the same service profile actively connected at the
same time. The eKEY Fob uses the same profile as headsets so while you can be paired to both a headset
and the eKEY Fob at the same time, you can’t use them both at the same time. If you are talking on your
Bluetooth headset while trying to use the eKEY Fob, the eKEY Fob won’t be able to connect.
Q. I received an “Invalid or incorrect pairing” error message when attempting to open a keybox. What
does that mean?
A.
The Android may report an
Invalid or Incorrect Pairing
error if the key is not authorized to open the keybox.
This can happen even if the Android is already paired with the eKEY Fob. If you receive this message, check
with the listing agent to make sure that you are within the access hours of the keybox and that Call Before
Showing (CBS) is not turned on.
Q. How do I remove a paired eKEY Fob from a device?
Android:
1. From the main screen, tap the
menu
button.
2. Tap
Settings
.
3. Tap
Wireless & Networks
.
4. Tap
Bluetooth Settings
.
5. Locate the SUPRA-XXXX and tap and hold it.
3