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7. Camera Malfunction
WARNING: DO NOT ATTEMPT TO OPEN THE CAMERA HOUSING IN ANY CASE WITHOUT CONSENTING
THE FACTORY.
Camera malfunction rarely happens. In case camera malfunctions, the following troubleshooting procedures
would help to minimize the problem; it definitely helps the user to find out the actual problem and may save a trip
for sending the camera back to the factory.
a) First of all, unplug the power supply and disconnect the 12-pin Hirose power connector and any attached
cable(s) from the camera unit. Make sure there is nothing connected to the camera at this time.
b) Close all necessary frame grabber software files on the computer.
c) Check the 12V DC power supply at the 12-pin connector cable and make sure it does provide the correct
voltage to the 12-pin connector. If it does not, replace a good power supply and proceed the following steps.
d) Make sure to set the camera shutter dial switch and mode switches at the correct position (refer to section 4,
timing signals, for details.)
e) Now, power up the camera with frame grabber cable(s) connected to the camera and the frame grabber. Click
on UC-600 configuration file from the frame grabber's configuration file list. If all the above camera and frame
grabber setup procedures are done correctly, a good image should be appeared on a display monitor.
f) If it fails to show any good images, check the interface cable pinouts, both camera and frame grabber end,
consult UNIQ or frame grabber manufacturer if necessary. Also, make sure the UC-600 camera configuration file
is correct.
g) If problem still exits, contact UNIQ or frame grabber manufacturer for further assistance.
h) If live video does exit but it's not good or clean, check frame grabber configuration file settings or contact UNIQ
or frame grabber manufacturer for assistance.
i) " I do get the video but it's too dark." Make sure the lens is wide open and shutter speed dial switch is at "no"
shutter or "low speed" shutter.
J) Point the camera at a bright scene without a lens on, a blank or bright display should be seen on a display
monitor. Covering the CCD camera with hand or lens cap should see a dark video. If no video occurs, most likely
the CCD camera is damaged, assuming that all setup procedures were done correctly above. Consult camera
technical support at the factory.
k) If there is a good video but it is not clean or bad, it is possible that the CCD imager glass is dirty, or the CCD
camera could be partially damaged. Use high-pressure air to blow the dirt away on the CCD protective glass
surface if the CCD glass is not clean. If the problem still exists, contact the UNIQ technical support for help.
