FAQS
Pureit Helpline
1860-210-1000
www.pureitwater.com
How does Pureit Eco Mineral
RO+UV+MF work?
Pureit Eco Mineral RO+UV+MF has a
7 stage purification system that ensures you get
‘Safer than boiled water
TM
’. It also removes
excess total dissolved salts (TDS) to make the
water tastier.
What is the storage capacity of Pureit
Eco Mineral RO+UV+MF?
Pureit Eco Mineral RO+UV+MF has a
storage tank capacity of upto 8 Litres under
running water. The process of filling the storage
tank is fully automatic. When you take water out
of the tank the purification process automatical-
ly refills the storage tank.
How much time it takes to purify water in Pureit
Eco Mineral RO+UV+MF?
Pureit Eco Mineral RO+UV+MF can
purify water upto 24 litres per hour. However,
the time taken to purify is influenced by life of
the filters, the input water pressure, and other
impurities present in water.
How will I get new Consumables/Membranes
and Copper module replaced?
You need to call the Pureit Helpline and order
for a Germkill Kit™. A technician will visit your
place to replace it, at a nominal cost.
Can I drink the first purification cycle of water
from the purifier?
After Pureit Eco Mineral RO+UV+MF
is installed or whenever the Germkill Kit™ (s)
are replaced, discard the first cycle of water (8
litres) that is filled in the storage tank.
What should I do if there is no water being
dispensed from the spout?
In case you cannot dispense water from the
spout, first check whether the power supply is
on. If it is on, then check if there are any fault
indicators on, or “SF/GKK” indicator is blinking.
Get either the fault resolved or Germkill Kit™
replaced. If none of these indicators are lit up
on the indicator panel, then check if the ball
valve is closed. If none of these cases are true,
then please call Pureit helpline for assistance.
Can I open and service my purifier?
It is not recommended to open and service the
device yourself. Call the Pureit helpline if you
face any issue which requires servicing and
opening the device.
Can I use any type of water to purify through
my Pureit Eco Mineral RO+UV+MF?
Pureit Eco Mineral RO+UV+MF will
purify “potable” water for removal of hardness
and other impurities to give you safe drinking
water. If the input water has impurities normally
not present in drinking water (high iron/
turbidity/ microbial contamination etc.) or water
is from unknown source (river/lake/pond/bore-
well etc.) then suitable pre-treatment may be
required.
The Advance Alert System™ did not give me 15
days warning before the purifier stopped
working. Why is it so?
There may be several reasons for this: While
the Germkill Kits and the Pre-Sediment Filter
have a pre-determined life, depending on your
input water quality the Pre-Sediment Filter
might need a replacement/cleaning even before
the purifier gives you an alert. In such cases,
please contact Pureit helpline and get the
Pre-Sediment Filter replaced/cleaned. The
purifier will communicate the alert only if the
purifier is in a switched on condition during the
scheduled alert time. Post the completion of the
scheduled alert time, Auto Shut off™ of water
will be activated automatically for GKK.
Does Pureit Eco Mineral RO+UV+MF
remove arsenic, fluoride and nitrates?
Yes. RO technology can remove arsenic,
fluoride and nitrates.
Can I use the reject water?
It is not recommended to use rejected water for
any kind of consumption (drinking or cooking). It
can probably be used for gardening or floor
cleaning.
What should I do if any part of the purifier is
broken?
Please call Pureit helpline to guide you on any
repairs required. You might need to buy the
replacement parts at an additional cost.
What should I do if there is a leakage from the
purifier?
Turn off the ball valve and switch off the power,
if you find any failure. Check for any visually
improper fitment and then call Pureit helpline
and register a service request.
How long the stored water in Pureit Eco
Mineral RO+UV+MF can be used for drinking?
It is recommended for the stored water to be
consumed within 2 days. Water stored for over
2 days should ideally be discarded.
How do I know when I have to change my
Germkill Kit™?
Pureit Eco Mineral RO+UV+MF has
an indicator panel with SF/GKK indicator that
will blink to prompt you to call the Pureit
helpline to get the respective GKK changed,
whenever the life of the Germkill Kit™ is near
expiry (refer to “Understanding LED indicator
panel” section of this user manual for further
details).
Can the Pre-Sediment Filter or the other filter
parts choke before the Advance Alert ?
While the Germkill Kit™ and the Pre-Sediment
Filter have a pre determined life, you might be
required to change the filters in the interim
depending on the quality of your input water.
Should the tap flow rate be very low or if it is
taking too long for the tank to fill, then please
contact the Pureit helpline to change the
membranes. These extra visits will be
chargeable as per T&C.
For how long can I continuously dispense water?
Once the Soft-Touch button is pressed water
dispenses for 3 minutes ( 2 minutes if in Warning/
ASO/Fault condition) and it automatically stops
dispensing after that. In case you need more
water, you need to press the button again. You
can stop the flow of water in between by pressing
the Soft-Touch button again.
Will the Guided Alert System indicate any leakage
complaints?
No. It only indicates key electrical faults.
How can I clean my Pureit Eco Mineral
RO+UV+MF?
To clean the device body clean dry or wet
wiping with 3M foam mop/cloth is recommend-
ed. Do not spray water on the device front
cover as it may damage the electronic part. Do
not use soap or hard cleaning detergents.
What should I do if the water from the purifier
tastes unusual or the purification is taking
more time?
Please call the Pureit helpline. A technician will
visit you to help resolve the issue.
What should I do if the copper charged RO water
is not dispensing?
Please check if the Copper RO Water LED is
blinking yellow, if yes then please do wait as
device is in Copper Auto-Cleaning Mode. Once
the auto-cleaning process is complete you can
dispense Copper RO water by pressing the
Soft-Touch button. If the copper LED is red, it
will not allow dispensing. In such a case check
for presence of water from the main line, wait
for sometime, then switch off and switch on the
purifier again. If the LED is still red, then contact
Pureit helpline.
Can I dispense water in the absence of electricity?
Depending on the amount of water already filled
in the tank, you can dispense upto 8 litres of
water even without electricity when tank is full
by installing manual tap as spare by an
authorized service technician. However, Copper
RO water can be dispensed only with electricity
as Copper is infused in real time.
Does Pureit copper water boost immune system?
Consumption of 2 liters of copper charged RO
water every day, will add up to approximately
30% of the RDA for copper( for adults, as
guided by the Indian Council of Medical
Research, ICMR). Copper helps to boost
immunity for individuals with deficiency of
copper.
What are signs of a weak immune system?
Frequently falling sick with signs of inflections
are some of the indications of weak immune
system.
