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Unify OpenStage 20 E, Operating Instructions Manual

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82

Using team functions

Uniform Call Distribution (UCD)

If configured (consult your administrator), you may belong to a group of stations 
(agents), to which calls are distributed.

 

An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

N

Open the menu 

Æ

 Page 20.

Select and confirm the option shown.

 

Select and confirm the option shown.

 

Confirm the option shown.

or

Select and confirm the option shown.

j

To log on, enter your identification number ("Agent:"). Consult your administrator 
to find out what it is.

Logging on and off during your shift

N

Open the menu 

Æ

 Page 20.

Select and confirm the option shown.

 

.

Select and confirm the option shown.

 

Confirm the option shown.

or

Select and confirm the option shown.

Program/Service?

l

UCD?

*401=Log on?

#401=Log off?

Program/Service?

l

UCD?

f

#402=Not available?

*402=Available?

Summary of Contents for OpenStage 20 E

Page 1: ...OpenStage 20 E OpenStage 20 OpenStage 20 G HiPath 3000 OpenScape Business OpenScape Office Operating Instructions A31003 S2000 U106 13 7619...

Page 2: ...e Beschreibungen bzw Leistungsmerkmale die je nach Anwendungsfall nicht immer in der beschriebenen Form zutreffen oder sich durch Weiterentwicklung der Produkte ndern k nnen Eine Verpflichtung die jew...

Page 3: ...disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities The correct disposal and separate collection of your ol...

Page 4: ...o direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software...

Page 5: ...Mailbox key and Menu key 14 Audio keys 14 3 way navigator 15 Dialpad 15 Display 17 Idle mode 17 Mailbox 18 Messages 18 Voicemail 18 Caller list 19 Menu 20 Control and monitoring function 20 Basic func...

Page 6: ...nal system phonebook 38 Using the LDAP directory from the system phonebook 39 Making calls using system speed dial numbers 41 Dialing with speed dial keys 41 Talking to your colleague with a speaker c...

Page 7: ...Using a mobile phone number at a random phone 66 Logging on to the guest telephone 66 Moving the connection to the next telephone 66 Logging off from the guest telephone 66 Resetting services and fun...

Page 8: ...to a comfortable reading angle 89 Setting contrast 89 Audio 90 Setting the ring tone mode 90 Adjusting audio settings 91 Adjusting the receiving volume during a call 91 Adjusting the ring volume 91 Ad...

Page 9: ...ner in case of problems 101 Troubleshooting 102 Care and cleaning instructions 102 Local user menu 103 Opening the user menu on the phone 103 User menu display 103 Index 105 Overview of functions and...

Page 10: ...uld be read and followed by every person installing operating or programming the OpenStage phone These operating instructions are designed to be simple and easy to understand providing clear step by s...

Page 11: ...akerphone quality and display legibility To ensure good speakerphone quality OpenStage 20 20 G only the area in front of the microphone front right should be kept clear The optimum speakerphone distan...

Page 12: ...s normal using the handset 2 The display permits intuitive operation of the phone Page 17 3 The function keys allow you to call up the most frequently used functions during a call e g Disconnect Relea...

Page 13: ...phone The option for connecting the telephone and PC must first be activated on the telephone by your administrator Using this connection option saves one network port for each switch used and require...

Page 14: ...LED on your phone is flashing your station has been set up as a forwarding destination p Activate deactivate the microphone OpenStage 20 20 G only also in speakerphone mode Page 25 Key Function when k...

Page 15: ...g of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 687837 Multi function keys...

Page 16: ...equired characters using the dialpad Choose the functions using the and keys Confirm your input with i Key 1x 2x 3x 4x 5x 1 1 1 Space 1 2 a b c 2 3 d e f 3 4 g h i 4 5 j k l 5 6 m n o 6 7 p q r s 7 8...

Page 17: ...functions here The idle menu includes selected functions from the Program Service menu Page 20 The idle menu may contain the following entries Caller list Forwarding on Lock phone DND on1 Advisory msg...

Page 18: ...als alert you to the presence of new messages O key LED lights up Messages received is displayed Press the mailbox key O Example Voicemail If your telephone is connected to a voicemail system such as...

Page 19: ...rst Multiple calls from the same caller do not automatically generate new entries in the caller list Instead only the most recent time stamp for this caller is updated and its number incremented The c...

Page 20: ...nction from the idle menu Page 17 3 Press or in idle mode and select the code for the relevant function Control and monitoring function A control or monitoring function can be activated on your phone...

Page 21: ...a call is waiting you hear a short tone beep every six seconds The number or the name of the caller appears on the display Accepting a call via the handset The phone rings The caller appears on the sc...

Page 22: ...user and the telephone in speakerphone mode is about 50 cm approx 20 inches The phone rings The caller appears on the screen Pay attention to the notes on voice encryption Page 56 n Press the key show...

Page 23: ...the handset Proceed with your call if nec or Adjust the call volume Keep pressing the key until the desired volume is set Switching to the handset Prerequisite You are conducting a call in speakerphon...

Page 24: ...called party does not answer or is busy Replace the handset On hook dialing j Internal calls Enter the phone number External calls Enter the external code and the phone number The other party answers...

Page 25: ...pears on the screen s Press the key shown If a call cannot be rejected your telephone will continue to ring The message currently not possible is displayed e g in the case of recalls Turning the micro...

Page 26: ...option shown Leaving a conference Select and confirm the option shown Transferring a call If the person you are speaking to wants to speak to another colleague of yours you can transfer the call to t...

Page 27: ...the phone number and possibly also the forwarding destination name are displayed Deactivating call forwarding r Press the key shown or c Open the idle menu Page 17 Select and confirm the option shown...

Page 28: ...internal station number for internal destinations Enter the external code and the external station number for external destinations Confirm the option shown Deactivating call forwarding no reply N Ope...

Page 29: ...ding deleting a destination N Open the menu Page 20 Select and confirm the option shown Select and confirm the option shown Confirm to deactivate and delete the forwarding destination or Select and co...

Page 30: ...usiness hours N Open the menu Page 20 Select and confirm the option shown Select and confirm the option shown Select and confirm the required type of call forwarding or Select and confirm the option s...

Page 31: ...s conducted another call Saving a callback Prerequisite You have reached a busy line or no one answers Confirm the option shown Accepting a callback Prerequisite A callback was saved Your telephone ri...

Page 32: ...confirm to display additional entries Deleting a displayed entry Confirm the option shown Ending retrieval Select and confirm the option shown or N Press the key shown The LED goes out or n Press the...

Page 33: ...speaker call You hear a tone before the announcement The other party s name or station number appears on the screen You can conduct the call with the handset or OpenStage 20 20 G only in speakerphone...

Page 34: ...in thirty seconds You are connected to the entrance telephone immediately or Lift the handset after more than thirty seconds j Dial the entrance telephone number Opening the door from your telephone d...

Page 35: ...code 00000 or Select the displayed function and press OK to change the code Select and confirm the option shown or You can also open the door without a doorbell ring Deactivating the door opener N Op...

Page 36: ...code and the phone number Dialing entered displayed numbers Lift the handset or Confirm the option shown Pay attention to the notes on voice encryption Page 56 Correcting numbers entered Select and c...

Page 37: ...Displaying the call time Prerequisite You have retrieved the caller list and the selected call is displayed Page 19 Select and confirm the option shown Dialing a station number from the caller list P...

Page 38: ...assigned to the station numbers stored in the system Lift the handset or n Press the key shown The LED lights up Confirm the option shown if nec If several system phonebooks have been configured Confi...

Page 39: ...nfirm the option shown if nec If several phonebooks have been configured Select and confirm the option shown j Enter the name you wish to search for using the keypad max 16 characters Page 15 Partial...

Page 40: ...eleting characters Select and confirm the option shown For further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an in...

Page 41: ...he user s extension at the end of the saved station number If this feature is configured a suffix is automatically dialed for example 0 for the exchange if no entries are made within 4 or 5 seconds Di...

Page 42: ...shown or If you make a mistake Select and confirm the option shown This deletes all numbers entered Confirm the option shown or Select and confirm the option shown or Select and confirm the option sh...

Page 43: ...up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset period of time hotline after...

Page 44: ...nes Dialing aid on the S0 bus On the PC select a destination and start dialing The speaker on your telephone is switched on Lift the handset when the other party answers Dialing aid at the a b T R por...

Page 45: ...all and hear a tone approx every six seconds Ending the first call and answering the waiting call Replace the handset Your telephone rings Pay attention to the notes on voice encryption Page 56 Answer...

Page 46: ...press the call waiting tone approx every six seconds for second calls A single special dial tone then alerts you to the waiting call Activating Open the idle menu Page 17 Select and confirm the option...

Page 47: ...ion number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle N Open the menu Page 20 Select...

Page 48: ...ss can be disabled consult your administrator If the second party does not answer Confirm the option shown Adding up to five parties to a conference Confirm the option shown j Call the new party Annou...

Page 49: ...firm the option shown Activating tone dialing DTMF suffix dialing You can transmit dual tone multifrequency DTMF signals to control devices such as an answering machine or automatic information system...

Page 50: ...e connected to this party Replace the handset or Select and confirm the option shown1 Sending a trunk flash To activate ISDN type services and features through the network carrier s analog trunks or t...

Page 51: ...gured consult your administrator Prerequisite You have dialed an internal number and hear a busy signal It is important that you reach the called party Select and confirm the option shown The called p...

Page 52: ...r Enter the code standard night answer service or j Enter the destination number temporary night answer service Confirm the option shown Deactivating Select and confirm the option shown The administra...

Page 53: ...work operator free external calls are also displayed The message Free of Charge appears on the screen either before or during the call If the cost indication facility has not been installed the displa...

Page 54: ...es for you N Open the menu Page 20 Select and confirm the option shown Select and confirm the option shown j Enter the account code if nec Press this key or Confirm the option shown Required depending...

Page 55: ...re in idle status You can see whether voice encryption is active on your phone from the display when the phone is in idle mode Select the option shown Voice encryption is activated for your telephone...

Page 56: ...17 Select and confirm the option shown1 Deactivating Open the idle menu Page 17 Select and confirm the option shown Activating deactivating Do not disturb If you do not wish to take calls you can acti...

Page 57: ...rties you call The feature remains active until you deactivate it Activating Open the idle menu Page 17 Select and confirm the option shown Deactivating Open the idle menu Page 17 Select and confirm t...

Page 58: ...e telephone to be monitored N Press the illuminated key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish t...

Page 59: ...another telephone to prevent unauthorized use If configured consult your administrator you can lock and unlock other telephones to prevent unauthorized access If a phone user locks his or her phone a...

Page 60: ...ur own Page 65 You can save this code N Open the menu Page 20 Select and confirm the option shown Confirm the option shown j Enter the current five digit code If you have not yet set a code use 00000...

Page 61: ...0 2 30 p m if nec 2 or 7 If the selected language is US English settings Page 92 you can enter the code 2 for am or 7 for pm default am Confirm the option shown or Select and confirm the option shown...

Page 62: ...or Select and confirm the option shown j Text entry up to 24 characters Page 15 Confirm the option shown Displaying and deleting messages you have sent Prerequisite The recipient has not yet accepted...

Page 63: ...rm the option shown The sender s caller ID appears on the display Confirm the option shown The text message appears on the display Viewing the transmission time Confirm the option shown Call sender Se...

Page 64: ...n Select predefined text can be changed by the administrator and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the optio...

Page 65: ...option shown Select and confirm the option shown1 j Enter the number of the other user j Enter the other user s lock code Page 60 if nec If the other user has not set a PIN he or she is prompted to do...

Page 66: ...to enter the Code for nnn e g 834 if nec j Enter the password and confirm or Press the key shown or Confirm the option shown The logon procedure begins Your mobile phone number will appear on the left...

Page 67: ...sociated service Do not disturb code 97 97 Page 56 Call forwarding code 11 12 13 1 Page 27 Lock and unlock phone code 66 66 Page 59 Ringing group code 81 81 Page 79 Leave message advisory message code...

Page 68: ...7 Page 56 Ringer cutoff code 98 98 Page 56 Dial using speed dial code 7 Page 41 Associated service code 83 Page 67 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to to...

Page 69: ...wn Confirm the option shown j Enter the required trunk number consult your administrator j Enter a code for the required ISDN function consult your administrator Program Service l 503 Keypad dialing C...

Page 70: ...nnection N Open the menu Page 20 Select and confirm the option shown Confirm the option shown For entering data you are guided by the connected computer However depending on the configuration consult...

Page 71: ...cations Applications You send information to the application and receive information from the application for example via your phone display 494 Enter the code j Enter the three digit ID for the appli...

Page 72: ...priate message on the screen Paging persons not for U S If radio paging equipment PSE is connected to your system consult your administrator you can locate people via their pocket receivers Pocket rec...

Page 73: ...Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact z You can edit contacts more conveniently via the web interface Page 98 N Open the menu Page 2...

Page 74: ...wn Confirm the option shown or Select and confirm to cancel the process Deleting all contacts z You can delete contacts more conveniently via the web interface Page 98 N Open the menu Page 20 Select a...

Page 75: ...st name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field The first name with the initi...

Page 76: ...d confirm to open the company wide Corporate directory Select and confirm the option shown The following 11 search fields can be used Last name First name Office 1 Office 2 Mobile Home Company Address...

Page 77: ...ion shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the output list Select and con...

Page 78: ...e second and other letters The key is used to switch between letters and numbers The keys are used to delete individual characters You can control the search individually by entering extended characte...

Page 79: ...p or simultaneously group call on all phones in the group until a group member answers the call Each station in the group can still be reached via its own station number You can activate and deactivat...

Page 80: ...displayed is deactivated or Select and confirm the option shown 1 The audible tone for the group trunk displayed is activated or Select and confirm the option shown The audible tone for all groups and...

Page 81: ...ternal phones The phone that answers the call first receives the call Saving displaying and deleting telephones for the ringing group N Open the menu Page 20 Select and confirm the option shown Select...

Page 82: ...nd confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown j To log on enter your identification number Agent Consult your administ...

Page 83: ...shown or Select and confirm the option shown Turning the night service on and off for UCD N Open the menu Page 20 Select and confirm the option shown Select and confirm the option shown Confirm the o...

Page 84: ...call Prerequisite You are part of a hunt group group call Page 79 in another HiPath 3000 OpenScape Business or OpenScape Office MX LX Open the idle menu Page 17 Select and confirm the option shown j E...

Page 85: ...i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry Activating Open the idle menu Page 17 Select and confirm the option shown Confirm the option shown or Sel...

Page 86: ...tion shown j Enter the DISA phone number of the HiPath 3000 OpenScape Business or OpenScape Office MX LX i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry A...

Page 87: ...he option shown Select and confirm the option shown Select and confirm the option shown or Select and confirm the option shown or Select and confirm then follow the operating instructions j Enter the...

Page 88: ...rm the option shown 1 4 Enter the relay Opening a door If this feature is configured consult your administrator you can also activate the door opener Page 34 in other HiPath 3000 OpenScape Business or...

Page 89: ...y unit Adjust the display unit so that you can clearly read the screen Setting contrast The display has four contrast levels that you can set according to your light conditions or Press one of the key...

Page 90: ...e ring tone type and you select which ring tone is required for the respective ring tone type in the Local ringers menu Page 93 z You can also configure the following setting via the web interface Pag...

Page 91: ...me Keep pressing the key until the desired volume is set i Save Adjusting the ring volume or Press one of the keys shown in idle mode Page 17 Confirm the option shown or Raise or lower the volume Keep...

Page 92: ...n idle mode Page 17 Select and confirm the option shown or To set the room type Keep pressing these keys until the setting you want appears on the screen i Save Language for system functions N Open th...

Page 93: ...nal and confirm the option shown Select the required ring tone file 1 or pattern You will hear the associated ring tone melody Confirm current ring tone file Settings for the ring tone pattern If you...

Page 94: ...ssword Select and confirm the option shown Select and confirm the option shown j Enter the current password at least six characters and confirm your entry Select and confirm the option shown j Enter t...

Page 95: ...to the phone in the network WBM URL HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the br...

Page 96: ...Page 20 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown If everything is functioning correctly all LEDs on the phone flash only the menu key...

Page 97: ...ing table provides an overview HiPath 3000 OpenScape Business OpenScape Offic edisplay HiPath 4000 display Description Program Service Service menu Page 20 Transfer Transfer Page 26 View callbacks Sho...

Page 98: ...a lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For further information consult your adminis...

Page 99: ...Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button f...

Page 100: ...ser password V Page 94 Confirm password Ringer Ringer mode V Page 90 HiPath Local ringer Local ringersV Page 93 Name Internal Ringer file Pattern melody Pattern sequence External Ring tone Pattern mel...

Page 101: ...elevant function Possible causes Dialed a non existent station number Called phone is unplugged Possible reactions Enter correct station number Call this station again later Possible causes Dialed you...

Page 102: ...IN to unlock it Page 59 To correct any other problems First consult your administrator If the problem still cannot be resolved the administrator has to contact Customer Service Care and cleaning instr...

Page 103: ...re usually confirmed using the Save exit option or discarded using the Exit no save option User Ringer Local ringers Page 93 1 Internal Options Save exit Name Internal Ringer sound Ring file Pattern m...

Page 104: ...nu Network information Options Exit Phone address Page 95 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC informati...

Page 105: ...CO 30 Call list 19 Call request 19 Call signal 21 Call volume 21 91 Call waiting 51 Accepting 45 Tone off 46 Call waiting tone on off 46 Callback 31 Caller ID suppression 57 Caller list using 37 Calli...

Page 106: ...ys 14 Functions For another phone on off 67 Resetting 67 Using from externally 68 G General information 10 Group call 79 H Handsfree answerback 33 Disabling 34 Enabling 34 HiPath 3000 Control relays 8...

Page 107: ...roduct variants 11 Program Service menu 20 Programming your telephone 89 Project calls 54 Project code account code 54 Q Quick search 78 R Radio paging equipment PSE 72 Recall 50 Receiving volume 21 9...

Page 108: ...ne test 96 Temporary phone 65 Testing the phone s functionality 96 Testing the telephone 96 Three party conference 26 Timed reminder 61 Timed reminder answering 61 Toggle connect 26 Tone dialing 49 Tr...

Page 109: ...y Via the Program Service menu N Page 20 Code Call waiting Waiting tone off Waiting tone on Call wait trm on Call wait trm off 55 87 87 490 490 Reject calls Release Caller list Save number 82 82 DND o...

Page 110: ...sages Mailbox 68 68 68 Keypad dialing 503 Conference Start conference Adding a party End conference View conf parties Remove party Drop last conf party 3 3 491 Show call charges own phone 65 Use speed...

Page 111: ...off 81 81 Ringer cutoff on Ringer cutoff off 98 98 Control Relay On only for HiPath 3000 Control Relay Off only for HiPath 3000 90 90 Trunk flash 51 Select language 48 Lock phone Unlock phone Change...

Page 112: ...rding on 1 all calls 2 external calls only 3 internal calls only Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off 1 11 12 13 1 495 495 64 64 Redial Lock all phones 943 Functions display Inte...

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