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Administration

A31003-C1000-M102-5-76A9, 09/2017

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OpenScape Desk Phone CP200/CP205/CP400/CP600 HFA, Administration Manual

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Speech

Administration via WBM

Speech > Codec preferences

Administration via Local Phone

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Codec Preferences

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Silence suppression

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Packet size

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G.711

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G.729

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G.722

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Summary of Contents for OpenSpace CP600

Page 1: ...OpenScape Desk Phone CP200 CP205 CP400 CP600 Phone Administration HFA Administration Manual A31003 C1000 M102 5 76A9...

Page 2: ...al descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to p...

Page 3: ...al Phone Menu 15 2 Startup 16 2 1 Prerequisites 16 2 2 Assembling and Installing the Phone 16 2 2 1 Shipment 16 2 2 2 Connectors at the bottom side 17 2 2 3 Assembly 19 2 2 4 How to Connect the Phone...

Page 4: ...3 3 2 Use DHCP 55 3 3 3 IP Address Manual Configuration 57 3 3 4 Default Route Gateway 58 3 3 5 Specific IP Routing 59 3 3 6 DNS 60 3 3 6 1 DNS Domain Name 60 3 3 6 2 Terminal Hostname 61 3 3 7 Confi...

Page 5: ...104 3 9 5 2 Download LDAP Template 106 3 9 6 Screensaver 107 3 9 6 1 FTP HTTPS Access Data 107 3 9 6 2 Download Screensaver 109 3 9 7 Ringer File 110 3 9 7 1 FTP HTTPS Access Data 111 3 9 7 2 Download...

Page 6: ...3 12 Phone administration problems 148 3 20 3 13 Phonebook LDAP problems 148 3 20 3 14 Phonebook local problems 149 3 20 3 15 Server based application problems 149 3 20 3 16 Sidecar problems 150 3 20...

Page 7: ...ual 7 Nur f r den internen Gebrauch Content 4 2 3 How to Load the LDAP Template into the Phone 174 4 2 4 Configure LDAP Access 175 4 3 An LLDP Med Example 175 5 Technical Reference 176 5 1 Default Por...

Page 8: ...t to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment genera...

Page 9: ...rk Never open the telephone or a key module If you encounter any problems contact System Support ENERGY STAR is a U S Environmental Protection Agency voluntary program that helps busi nesses and indiv...

Page 10: ...function telephone in a network environment This guide is intended for service providers and network administrators who administer VoIP services using the OpenScape Desk Phone CP and who have a fundam...

Page 11: ...less specific terms and ab breviations In a few cases the terminologies differ in wording If so the local menu term is add ed with a preceding For the parameters described in this document a WBM scre...

Page 12: ...he Navigation Keys the user administrator can navigate through the various phone functions 6 With the Soft Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decr...

Page 13: ...n navigate through the various phone functions 6 With the Context Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decreases the speaker headset and handset vol...

Page 14: ...as access to the user menu 6 With the Messages Key the user has access to the voicemail and the call log 7 With the Navigation Keys the user administrator can navigate through the various phone functi...

Page 15: ...uired 1 8 2 DLS OpenScape Deployment Service The OpenScape Deployment Service DLS is an OpenScape Management application for ad ministering phones and soft clients in both OpenScape and non OpenScape...

Page 16: ...for file transfer e g firmware configuration data application software Starting with V1 software upgrade can be started via WBM by browsing for image file through a directory A Dynamic Host Configura...

Page 17: ...sk Phone CP200 CP205 CP400 CP600 HFA Administration Manual 17 Startup Assembling and Installing the Phone 2 2 2 Connectors at the bottom side OpenScape Desk Phone CP600 Headset Handset Network Switch...

Page 18: ...penScape Desk Phone CP200 CP205 CP400 CP600 HFA Administration Manual inbetriebnahme fm Assembling and Installing the Phone OpenScape Desk Phone CP400 Headset Handset Network Switch PC Key Module max...

Page 19: ...one OpenScape Desk Phone CP200 CP205 2 2 3 Assembly Insert the plug on the long end of the handset cable into the jack on the base of the tele phone and press the cable into the groove provided for it...

Page 20: ...ck at the bottom of the phone 3 If applicable connect the following optional jacks LAN connection to PC Headset accessory Model Power Consumption OpenScape Desk Phone CP200 CP205 PoE Power Class 1 Ope...

Page 21: ...ator first This type of connection allows you to save one net work connection per switch with the advantage of less network cables and shorter connection distances 2 2 6 Key Module A key module provid...

Page 22: ...enu as described in Section 2 3 2 Access via Local Phone If DHCP is enabled default In the Admin menu navigate to Network IP configura tion IP address The IP address is displayed If DHCP is disabled o...

Page 23: ...contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page If you click on an item printed in bold letters a sub menu ope...

Page 24: ...ter The key cycles around the input modes as follows Abc abc 123 ABC back to start Usable characters are 0 9 A Z a z _ 3 Navigate within the Administration Menu 4 Select a parameter If a parameter is...

Page 25: ...dentity With the WBM the terminal number is configured as follows 1 Log on as administrator to the WBM by entering the access data for your phone 2 In the Administrator menu left column select System...

Page 26: ...ity in case of DHCP server failure If DHCP lease re use is activated the phone will keep its DHCP based IP address even if the lease expires To prevent address conflicts the phone will send ARP reques...

Page 27: ...me zone offset option 2 Time Offset Offset in seconds in relationship to the UTC time provided by the SNTP server For manual configuration of date and time see 3 5 5 Date and Time 2 3 7 Extended Netwo...

Page 28: ...ded to define a vendor class on the DHCP server thus enabling server and phone to exchange vendor specific data exclusively The data is disclosed from other clients The following steps are required fo...

Page 29: ...as tag 2 For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendo...

Page 30: ...600 HFA Administration Manual inbetriebnahme fm Quick Start 6 In the DHCP console menu right click the DHCP server in question and select Set Pre defined Options from the context menu 7 In the dialog...

Page 31: ...new option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text 2 Second Pass Option 2 Name Free text e g OptiIpPhone element 02 Data type Lon...

Page 32: ...ed tab Under Vendor class select the class that you previously de fined OptiIpPhone and under User class select Default User Class Activate the check boxes for the options that you want to assign to t...

Page 33: ...eparate lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A match if s...

Page 34: ...ick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context...

Page 35: ...fic settings by DHCP there are two alternative methods 1 the use of a vendor class or 2 the use of DHCP option 43 2 3 9 1 Using Vendor Class It is recommended to define a vendor class on the DHCP serv...

Page 36: ...anual inbetriebnahme fm Quick Start 3 A dialog window opens with a list of the classes that are already available 4 Define a new vendor class with the name OptiIpPhone and enter a description of this...

Page 37: ...from the context menu For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user d...

Page 38: ...alog select the previously defined OptiIpPhone class and click on Add to add a new option 8 Enter the following data for the new option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01...

Page 39: ...iemens 2 Second Pass DLS address The DLS address has the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER Example sdlp 192 168 3 30 18443 10 Press OK repeat steps 7 to 9 for the second p...

Page 40: ...hone and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 and 003 13 The DHCP console now shows the informat...

Page 41: ...options The vendor encapsulated options consist of hexadecimal values for the option number for instance 01 the length of the value for in stance 07 and the value for instance 53 69 65 6D 65 6E 73 The...

Page 42: ...ecimal values Note that the length of the information contained in a tag must be given The Vendor name tag is coded as follows the first line indicates the ASCII values the second line contains the he...

Page 43: ...43 Startup Quick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options...

Page 44: ...ness or OpenScape 4000 Communication System in the IP address field 4 In the Subscriber number field enter the internal extension number of the phone It can be 1 to 24 characters long 5 Enter the subs...

Page 45: ...Section 2 3 1 How to Access the Web Interface WBM 3 1 Bluetooth Interface 3 1 1 Feature Access You can activate and deactivate the Bluetooth interface If the Bluetooth interface is deactivated no Blu...

Page 46: ...Wireshark is connected to the PC port all network activities at the phone s LAN port can be captured When PC port autoMDIX is enabled the switch determines automatically whether a regular MDI connect...

Page 47: ...status Controls the PC port Value range disabled enabled mirror Default disabled PC port autoMDIX Switches between MDI and MDI X automatically Value range On Off Default Off Administration via WBM Ne...

Page 48: ...e updated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC ad dresses of the network devices In some environments the mapping of VLANs and MAC...

Page 49: ...y using DHCP To automatically discover a VLAN ID using DHCP the phone must be configured as DHCP en abled and VLAN discovery mode must be set to DHCP LLDPMED should be disabled The DHCP server must be...

Page 50: ...in the VLAN discovery option 3 2 2 3 Manual configuration of a VLAN ID To configure layer 2 VLAN manually first make sure that VLAN discovery is set to Manual see Section 3 2 2 1 Automatic VLAN discov...

Page 51: ...tration via WBM The phone must be provided with a VLAN Id between 1 and 4095 Set the VLAN discovery to Manual Afterwards click Submit Network General IP configuration Administration via Local Phone Ad...

Page 52: ...thernet header The CoS class of service value can be set from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used for voice RTP streams by default 3 is used fo...

Page 53: ...nt value for Default is 0 0 0 0 0 0 2 Expedited Forwarding EF referred to RFC 3246 Expedited Forwarding is used for voice RTP streams by default It effectively creates a special low latency path in th...

Page 54: ...on layer 3 Value range Yes No Default Yes Layer 3 voice Sets the CoS Class of Service value for voice data RTP streams Value range BE AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7...

Page 55: ...tional Configuration Default Route Routers option 3 IP Routing Route 1 2 Static Routes option 33 Classless static route option 121 Pro vate Classless Static Rout Microsoft option 249 Primary Secondary...

Page 56: ...C1000 M102 5 76A9 09 2017 56 OpenScape Desk Phone CP200 CP205 CP400 CP600 HFA Administration Manual administration fm IP Network Parameters Administration via Local Phone Admin Network General IP Conf...

Page 57: ...ta required IP address used for addressing the phone Subnet mask subnet mask that is needed for the subnet in use Administration via WBM Network IPv4 configuration Administration via Local Phone Admin...

Page 58: ...rk to other networks If the value was assigned by DHCP it can only be read Administration via WBM Network IPv4 configuration Administration via Local Phone The change will only have effect if you rest...

Page 59: ...ts Data required Route 1 2 IP address IP address of the selected route Route 1 2 gateway IP address of the gateway for the selected route Route 1 2 mask Network mask for the selected route Administrat...

Page 60: ...Desk Phone CP phone it is necessary to configure the DNS domain the phone belongs to as well as the name servers needed for DNS resolving 3 3 6 1 DNS Domain Name This is the name of the phone s local...

Page 61: ...are available None No hostname is send to the DHCP server during DHCP configuration MAC based The DNS name is built from the prefix OIP followed by the phone s MAC address Web name The DNS name is set...

Page 62: ...rtificates are removed The Mode determines whether the communication between the phone and the DLS is secure A secure connection is established by exchanging credentials between the DLS and the phone...

Page 63: ...curity after press ing Save exit Contact gap Minimum time interval in seconds that must elapse between responses to a ContactMe request from the DLS in order to prevent DoS attacks Default 300 Mode De...

Page 64: ...when IP connectivity is restored QoS Related traps These traps are designed specifically for receipt and interpretation by the QDC collection sys tem The traps are common to SIP phones HFA phones Gat...

Page 65: ...nostic data Diagnostic community SNMP community string for the SNMP manager receiving diag nostic data Diagnostic to generic destination Enables or disables the sending of SNMP traps to a generic dest...

Page 66: ...sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address QCU port QCU community QoS to generic dest Traping sending enabled Trap destination Trap destination...

Page 67: ...Administration OpenScape Service Menu 3 4 OpenScape Service Menu The phone s local menu allows for controlling functions provided the OpenScape system For this purpose the phone must be logged on at t...

Page 68: ...og on to the HFA server a subscriber password must be provided A new subscriber pass word can be entered by the administrator Data required IP address IP address of the communication platform resp HFA...

Page 69: ...way System type IP address Gateway ID Subscriber number Password Admin Network Port configuration Gateway System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225...

Page 70: ...e main system see Section 3 5 2 HFA Gateway Set tings Administration via WBM System Standby gateway Network Port configuration Standby Gateway System type IP address Gateway ID Subscriber number Submi...

Page 71: ...rt used for secure communication by the HFA server H 225 0 TLS port determines the port used for secure H 225 signaling Administration via WBM Network Port configuration Admin System Standby gateway S...

Page 72: ...y Count Standby Sets the number of trials to establish a connection to the standby server before the phone switches back to the main server The default is 3 Timeout Standby Timeout between two Retry c...

Page 73: ...e deactivated and re activated again to take effect Administration via WBM System Redundancy Administration via Local Phone Admin System Redundancy Small remote site Auto switch back Retry count main...

Page 74: ...ber is a number code which provides detailed geographic in formation about the phone including e g the office room On issuing an emergency call using the E 911 emergency number see Section 3 5 6 Emerg...

Page 75: ...se a user does a long press on a line key unintentionally and thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The...

Page 76: ...ystem For correct display of the current time the Timezone offset must be set appropriately This is the time offset from UTC Coordinated Universal Time If for instance the phone is located in Munich G...

Page 77: ...on with Auto time change Value range Yes No Difference minutes Time difference when daylight saving time is in effect Auto time change Auto DST Enables or disables automatic control of daylight saving...

Page 78: ...TP IP address Timezone offset Time source SNTP IP address Date and time Timezone and Daylight saving SNTP DST zone Europe Rest 192 43 244 18 60 Display and Trace time Source SNTP NOTE When Display and...

Page 79: ...licy Data required Validate SW upgrade validates if the uploaded Phone software is compatible with the phone Signalling transport main Protocol to use for signalling when the main gateway is in use Va...

Page 80: ...M System Security System Administration via Local Phone Administration System Security System Signalling main Signalling stdby Certificate main Certificate stdby TLS renegotiation System Submit Reset...

Page 81: ...sabled The Serial port parameter controls access to the serial port When set to No password a ter minal connected to the port can interact with the phone s operating system without restric tions When...

Page 82: ...9 for Germany 44 for United Kingdom Maximum length 5 National prefix digit Prefix for national connections e g 0 in Germany and United King dom Maximum length 5 Local national code Local area code or...

Page 83: ...the node ID even those on the local node Numbers that do not cor respond to an enterprise node extension are treated as external numbers Use external numbers All numbers are dialled using the external...

Page 84: ...will be prefixed with Administration via WBM Local functions Locality Canonical dial settings Local functions Locality Canonical dial Canonical dial settings Local country code National prefix digit...

Page 85: ...e patterns enable the phone to identify callers from different local or interna tional telephone networks by looking up the caller s number in the phone book As incoming numbers are not always in cano...

Page 86: ...ode and local enterprise node corresponding to to one or more phone book entries Example 49897007 for Unify Munich Administration via WBM Locality Canonical dial lookup Administration via Local Phone...

Page 87: ...the cyclic ringer to play the single shot ringer and after timeout the cyclic ringing should resume This behaviour is independent of whether low or high quality ringer files are played or whether the...

Page 88: ...cape Business Internal call External call Attention ringer Default Internal call Ringer sound Pattern or the name of the selected ring tone file Sets the distinctive ring er to use the currently set p...

Page 89: ...1 Submit Reset Name Ringer sound Pattern melody Pattern sequence Pattern Pattern Pattern 2 2 Local ringers 2 2 2 Pattern Pattern 2 Pattern 2 Pattern 2 Special 2 Pattern 2 Special 3 Pattern 2 Attentio...

Page 90: ...tration Manual administration fm Distinctive Ringing Admin Ringer Ringer setting Administration via Local Phone Admin Settings Ringer Local ringer Name Ringer sound Ringer melody Ringer sequence Ringe...

Page 91: ...er logs on to the phone The following settings are possible Basic Default When a new user logs on at the phone all user data of the precedent user will be shown Data Privacy When a new user logs on at...

Page 92: ...Server FTP Server port FTP Account FTP Username FTP path and HTTPS base URL in common they can be specified here These settings will be used for a specific file type if its Use defaults parameter is s...

Page 93: ...P400 CP600 HFA Administration Manual 93 Administration Transferring Phone Software Application and Media Files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is spe...

Page 94: ...ftware Application and Media Files Administration via WBM File transfer Defaults Administration via Local Phone Admin File Transfer Defaults Download method Server Port Account Username Password FTP p...

Page 95: ...ader included in the bind header Hardware level of new bind is compared with phone s hardware level If compatible or if Override is set Proceed with update If NOT compatible Abandon update and return...

Page 96: ...d method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 2...

Page 97: ...le transfer Phone application Phone application Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After subm...

Page 98: ...CP205 CP400 CP600 HFA Administration Manual administration fm Transferring Phone Software Application and Media Files Administration via Local Phone Admin File Transfer Phone app Use default Download...

Page 99: ...sing the new software Start Download via WBM File transfer Phone application In the File transfer Phone application dialog set After submit to start download and press the Submit button Start Download...

Page 100: ...n Manual administration fm Transferring Phone Software Application and Media Files On Desk Phone CP200 CP205 Press the OK key A context menu opens In the context menu select Download The download will...

Page 101: ...S access settings shall be used Value range Yes No Filename Specifies the file name of the image file Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP addres...

Page 102: ...ministration via Local Phone On Desk Phone CP400 600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Picture Clip Use default Download method Server Port Ac...

Page 103: ...ocal phone menu Start Download via WBM File transfer Phone application In the File transfer Picture clip dialog set After submit to start download and press the Submit button Start Download via Local...

Page 104: ...pecified Data required in any case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone softwar...

Page 105: ...erver in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer LDAP Administration via Local Phone Admin File Transfer LDAP Use default Download method Serve...

Page 106: ...submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to LDAP On Desk Phone CP200 CP205 Press the OK key A context menu opens In...

Page 107: ...If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any...

Page 108: ...directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Screensave...

Page 109: ...al phone menu Start Download via WBM In the File transfer Screensaver dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu se...

Page 110: ...user data is limited to 8 MB a constant bitrate of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended a...

Page 111: ...Filename Specifies the file name of the phone software After submit Specifies action after submit button is pressed Value range do nothing start download Default do nothing Data required if not deriv...

Page 112: ...Administration via WBM File transfer Ringer file Administration via Local Phone Admin File Transfer Ringer Use default Download method Server Port Account Username Password FTP path HTTPS base URL Fil...

Page 113: ...rom the Local phone menu Start Download via WBM In the File transfer Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration m...

Page 114: ...t Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies actions after submit...

Page 115: ...dministration via WBM File transfer Dongle key Administration via Local Phone Admin File Transfer Dongle key Use default Download method Server Port Account Username Password FTP path HTTPS base URL F...

Page 116: ...ongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Dongle key On Desk Phone CP200 CP205 Press th...

Page 117: ...r hostname of the UC server in use UC Server port Port number of the UC server in use Default 8802 User configuration enabled indicates whether the User configuration is enabled Administration via WBM...

Page 118: ...If the Authentication is not set to Anonymous the user must au thenticate himself with the server by providing a User name and a corresponding Password The user name and password are defined by the a...

Page 119: ...of a call the remote telephone number is converted according to the canonical dial settings see also Section 3 11 2 Canon ical Dial Settings The format of the resulting number should match the format...

Page 120: ...er in the directory server the name from the local phonebook is displayed so the directory server data overrides the local phonebook Currently two different mechanisms for storage of the picture shall...

Page 121: ...ual 121 Administration Corporate Phonebook Directory Settings Indirect two step retrieval in case the directory server contains a reference url to the pic ture instead in this case the picture is retr...

Page 122: ...t ing The default value is 5004 The number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network Port Configuration Administration via Local Phone Admin N...

Page 123: ...ec The administrator can allow or disallow a codec as well as assign a ranking num ber to it The Packet size i e length in milliseconds of the RTP packets for speech data can be set to 10ms 20ms 30ms...

Page 124: ...on Manual administration fm Speech Administration via WBM Speech Codec preferences Administration via Local Phone Admin Speech Codec Preferences Silence suppression Packet size G 711 G 729 G 722 Codec...

Page 125: ...klight type indicates whether the phone has a backlight and if applicable the type of backlight Value range 0 no backlight 1 cathode tube backlight 2 LED backlight Part number Shows the part number of...

Page 126: ...e initial user password once the user is willing to use a 1st party CTI application After this the user should change this user password via WBM immediately The user himself cannot set the initial pas...

Page 127: ...bination is deactivated due to security reason 3 In the input field enter the special password for factory reset 124816 4 Confirm by pressing OK 3 13 2 Certificates 3 13 2 1 Generic Online Certificate...

Page 128: ...must match the requested subject usage and the expiry date is checked Secure file transfer sets the authentication level for the HTTPS server to be used see Section 3 9 2 Common FTP HTTPS Settings De...

Page 129: ...eys 1 4 7 simultaneously Administration via WBM Maintenance Restart Phone Administration via Local Phone 3 15 Factory Reset This function resets all parameters to their factory settings A special rese...

Page 130: ...ead write access Opera deploy folders and files read only Version folder read write access version files read only When Enable access is enabled and the parameters described underneath are specified S...

Page 131: ...nctions for Unified Communication UC users of OpenScape Business It enables external applications to monitor and control devices of the UC users as well as to get information about their presence stat...

Page 132: ...The display shows a message indicating that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone li...

Page 133: ...on Diagnostics Administration via Local Phone Disable 3 20 Diagnostics Administration Maintenance Disable HPT Enable HPT Some of the diagnostic tools and functions may reveal personal data of the user...

Page 134: ...ce trans port Network policy signalling VLAN ID and QoS Quality of Service parameters for sig nalling LLDP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the speci...

Page 135: ...message is displayed Admin Network LLDP MED operation Extended Power Network policy voice Network policy signalling LLDP MED cap s MAC_Phy config System cap s TTL LLDP MED TLV s Received Mon Oct 27 1...

Page 136: ...e file will be deleted on pressing the Submit button and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hy...

Page 137: ...a from the HPT service By pressing Submit the trace settings are submitted to the phone With Reset the recent changes can be canceled The following trace levels can be selected OFF Default value Only...

Page 138: ...daylight saving and SNTP functionality Communications Involved in the passing of call related information and signaling to and from the CSTA ser vice Component registrar Handles data relating to the...

Page 139: ...vice Responsible for saving and retrieving call history information which is used by the Call log application Media control service Provides the control of media streams voice tones ringing etc within...

Page 140: ...nt within which other phone services operate It is involved in the starting and stopping of services Service registry Keeps a record of all services currently running inside the phone Sidecar service...

Page 141: ...vice Service framework Voice recognition Voice generation service OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF Application framework Call log Certificate man...

Page 142: ...Trace Configuration If desired the tracing for all services can be disabled see Section 3 20 3 21 No Tracing for All Services The following sections describe the EasyTrace profiles available for the p...

Page 143: ...00 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Application framework Desktop Journal service Call Log TRACE TRACE LOG TRACE TRACE TRACE Submit...

Page 144: ...re start Component registrar Health service DLS client management Service framework Certificate management LOG TRACE LOG TRACE TRACE Submit Reset Download saved trace file Download trace file Download...

Page 145: ...security problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Communications H 323 messages TRACE TRACE Submit Reset Download saved trace file Download tr...

Page 146: ...File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Physical interface service Component registrar TRACE LOG DEBUG Submit Reset Download saved trac...

Page 147: ...0 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Application framework Call View CSTA service Desktop Communications Component registrar TRACE LOG TRACE TRACE TRACE...

Page 148: ...e Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service OpenStage client management Application framework Communications CSTA service Desktop Administration TRA...

Page 149: ...honebook local problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Desktop Application menu LOG TRACE TRACE TRACE Appli...

Page 150: ...ze Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Sidecar service Component registrar TRACE LOG DEBUG Submit Reset Download saved trace file Download tra...

Page 151: ...8576 Automatic clear before start Health service Tone generation service Media processing service Component registrar TRACE LOG TRACE TRACE Submit Reset Download saved trace file Download trace file D...

Page 152: ...problems Trace levels for components 802 1x problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Data Access service Certificate manag...

Page 153: ...e Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Media control service Media processing service Journal service OFF OFF OFF OBEX service OpenStage client management Mob...

Page 154: ...iagnostics Bluetooth advanced traces Snoopfile GPAL trace level BSA client trace level BSA server trace level Changes to these items do not effect until the phone is restarted Submit Reset Download sn...

Page 155: ...nd b a threshold value has been exceeded during the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR En...

Page 156: ...another falls below this minimum value a report is created Default 8 Compressing codecs The following threshold values apply to compressing codecs Lost packets per 1000 packets When the number of lost...

Page 157: ...onsecutive Good consecutive Compressing Lost packets K Lost consecutive Good consecutive Generation Codec independent threshold values Report interval seconds Observation interval seconds 60 10 20 Min...

Page 158: ...to be added to the seconds for an exact end time SNMP specific trap type The trap type is a 5 bit value calculated from a list of threshold exceeding bits Every time a threshold is exceeded the associ...

Page 159: ...number in the list counts single lost packets the second number counts sequences of two lost packets and so on The last number counts sequences of more than 10 lost packets Periods of consecutive los...

Page 160: ...is taken from the shelf containing a gateway Slot number The slot number where the phoneis connected in the shelf Endpoint type Type of the local phone Version Software version of the local phone Subs...

Page 161: ...d packets Periods of lost packets Consecutive packet loss CPL Periods of consecutive lost packets Consecutive good packets CGP Periods of consecutive good packets Count of jitter buffer overruns Count...

Page 162: ...Ping tests Pings a predefined IP address Value range Ping DLS Ping HiPath gatekeeper Ping standby HiPath gatekeeper Ping tests Pings the entered host s IP address or hostname Pre Defined Trace tests P...

Page 163: ...covery process will be triggered when the available main memory RAM falls below a given threshold value As memory consumption is assumed to be higher during working hours two thresholds are configurab...

Page 164: ...V3 R0 50 0 HFA 110924 1902 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 2992 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 5...

Page 165: ...to a file By default this function is activated If Delete core dump is activated the current core dump file is deleted on Submit By default this is not activated If one or more core dump file exist hy...

Page 166: ...observations with a greater number of phones To enable remote tracing Remote trace status must be set to Enabled Furthermore the IP address of the server receiving the syslog messages must be entered...

Page 167: ...ix digit 0 Used in front of national codes when dialled without international prefix Local national code 115 Area code within the UK here Nottingham Minimum local number length 7 Number of digits in a...

Page 168: ...umber is internal or external Parameter Example value Explanation Local code 1 780 Enterprise node prefix here Nottingham International code 1 44115943 Equivalent prefix to access numbers on this node...

Page 169: ...External access code Not required International gate way code Use national code Number stored in the phone book 441159432345 Dial string sent when dialing from the phone book Internal numbers Local en...

Page 170: ...code as the local phone User entry 011511234567 External numbers Local public form External access code Not required International gate way code Use national code Number stored in the phone book 4411...

Page 171: ...must be provided Unless anonymous access is used a user name and password must be provided It might be feasible to use a single login pass word for all OpenScape Desk Phone CP Desk Phones 3 To enable...

Page 172: ...exemplary mappings to LDAP attributes Generic Example Standard Attributes Given example com as the LDAP subtree to be searched the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCH...

Page 173: ...d the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIB01 sn ATTRIB02 givenname ATTRIB03 ipPhone ATTRIB04 otherTelephone ATTRIB05 mobile ATTRIB06 homeP...

Page 174: ...1 Save the template under a suitable name for example ldap template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see Section...

Page 175: ...DP MED the LAN switch has been set to auto negotiation whereas the phone s LAN port see Section 3 2 1 LAN Port Settings is set to 100Mbit s hence a fixed value This configuration error is detected and...

Page 176: ...phone connect ing to an application server 32786 61000 HTTP TCP HTTPS TCP TLS XML Push service 8085 HTTP TCP XML Push service 443 HTTPS TCP TLS Directory access via LDAP 32786 61000 TCP DLS contact m...

Page 177: ...umber configured RN2 Unable to Register No server configured RS2 Unable to Register No registrar configured RG2 Unable to Register No DNS domain configured RD2 Unable to Register Rejected by server RR...

Page 178: ...HFA main line No IP address No Telephony possible H22 Unable to register HFA main line No default route No Telephony possible H32 Unable to register HFA main line No mask No Telephony possible H42 Un...

Page 179: ...ble to register HFA main line Logon Rejected due to Shutdown No Telephony possible HI2 Unable to register HFA main line Logon Rejected due to duplicate Logon No Telephony possible HJ2 Unable to regist...

Page 180: ...possible HY2 Unable to register HFA main line Logoff No bearer chan nel No Telephony possible HZ2 Unable to register HFA main line Logoff New logon re quested from the server No Telephony possible IR1...

Page 181: ...ephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applica tions with telephony devices and networks D DFT Digital Feature Telephone A phone w...

Page 182: ...e software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s band width G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kH...

Page 183: ...Area Network A computer network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data transmission inter faces Laye...

Page 184: ...n analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connection can be made to a de fined IP ta...

Page 185: ...SNMP SNMP Simple Network Management Protocol Used for monitoring controlling and administra tion of network and network devices SNTP Simple Network Time Protocol Used to synchronize the time of a ter...

Page 186: ...A special type of URI which provides means of acting upon or obtaining a representation of the resource by describing its primary access mechanism or network location V VLAN Virtual Local Area Network...

Page 187: ...Manual 187 Glossary WML Wireless Markup Language An XML based markup language which supports text graphics hyperlinks and forms on a WAP browser WSP Wireless Session Protocol The protocol is a part o...

Page 188: ...sy Trace Profiles 142 802 1x 152 154 Call Connection 142 Call Log 143 DAS Connection 144 DLS Data Errors 144 Help Application 145 Key Input 146 LAN Connectivity 146 Local Phonebook 148 149 Mobility 14...

Page 189: ...hange 126 Lost 127 PBX 184 PC port 46 Phone Restart 129 Phone software Download 95 Phonebook 118 Picture Clips Download 101 PoE Power over Ethernet 20 184 Port configuration 47 Port List 176 Power Con...

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