Training Videos
It is highly recommended you watch these short training videos and book mark the accompanying documents:
https://www.oregon.gov/das/OSCIO/Pages/SharedServMusicvideo.aspx
Placing a Call
1.
Lift handset and dial the number you wish to call on the keypad.
NOTE:
By default, there is a 6-second delay after dialing before the call is placed. This feature provides
the opportunity to double check your dialing and gives the option of backspacing to correct the
number if misdialed. The delay can be bypassed by pressing OK after dialing the last digit of the
phone number.
NOTE:
When dialing within the same site you can use 5 digit dialing. Migrated sites can use 7 digit
dialing. Outside of the state network dial the Area Code + telephone number.
Answering a Call
1.
While the telephone is ringing:
a.
Lift the Handset
b.
Press the flashing Speaker button (Speaker LED will illuminate SOLID once answered).
c.
Press the flashing Headset button (Headset LED will illuminate SOLID once answered).
Deflecting a Call (iDivert)
1.
While the phone is ringing:
a.
Press the deflect softkey type the desired destination number and press OK to redirect the
incoming call.
Answering a Second Call
1.
If the phone is on a call already and a second call comes in, the phone will display the new caller’s
name and number along with the question Accept? Or Deflect?
2.
Press the Answer softkey to accept the call. The first call will be placed on hold.
3.
While Once you are on the second call, you have several options, each of which are accessible using
the up or down buttons on the Navigation bar and pressing OK. The Options are:
•
Disconnect & Return
•
Hold
•
Blind Transfer
•
Conference
•
Complete xfer
•
Retrieve held call
Redial
To call the last number inputted, press the redial soft key, OR lift the receiver, and press the redial soft key.
Transfer a Call
There are two ways to transfer an active call:
Warm Transfer:
With an active call, press the Transfer button.
Using the keypad dial the number you wish to
transfer the caller to, announce the call to the
recipient and press the transfer button again. The
display returns to idle following successful transfer.
Blind Transfer:
With an active call, press the “Blind Transfer” soft
key on the bottom of the color display. Using the
keypad dial the number you wish to transfer the
caller to and press OK or the “Start Transfer” soft
key. The call is immediately transferred. The display
returns to idle following successful transfer.
