Making calls to multiple parties
39
Making calls to multiple parties
Consultation
You interrupt your call to consult with a user (including external users) and then
resume the original call.
p
You are conducting a call.
Activating and conducting an inquiry/consultation call
s
t
w
Activate inquiry. The current call is placed "on hold", so that the first user waits.
o
Enter the phone number for the consultation call.
p
The number is dialed. The station answers. The consultation starts.
The second user is busy or does not answer
During the consultation you can:
• Book a callback
• Activate call waiting
• Busy override
Ending a consultation call and returning to the waiting call
Either:
s
t
w
If the consultation call/inquiry function was activated but a number was not yet
entered: Select the menu item and confirm.
s
t
w
Select the menu item and confirm.
You are reconnected with the first party. The second call party hears the busy
tone and hangs up.
Or
s
t
w
The second user hangs up. By pressing "TO WAIT. CALL ", you are
reconnected
with the first party again.
You can also:
• Toggle between the partners
• Set up a conference
• Transfer the waiting partner to the second partner
CONSULT
TO WAIT. CALL
RETURN
TO WAIT. CALL