GOLD
Outdoor Natural Gas Barbecue Grill Model No. GBC873WNG-C
Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
Wires or electrode covered with cooking residue.
Clean wire and/or electrode with rubbing alcohol.
Electrode and burners are wet.
Wipe dry with cloth.
Electrode cracked or broken - sparks at crack.
Replace electrode.
Wire loose or disconnected.
Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and electrode.
Replace ignitor wire/electrode assembly
Bad ignitor.
Replace ignitor
Burner will not light with match
Obstruction of gas flow.
Clear burner tubes. Check for bent or kinked hose.
Disengagement of burner to valve.
Reengage burner and valve.
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked.
Clean burner ports.
Irregular flame pattern, flame does not run the full length
of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or orange.
New burner may have residual manufacturing oils.
Burn grill for 15 minutes with the lid closed
Spider webs or insect nest in venturi
Clean venturi.
Food residue, grease or seasoning salt on burner.
Clean burner.
Poor alignment of valve to burner venturi.
Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds
Turn front of grill to face wind or increase flame height to HIGH
setting
Flare-up
Grease buildup.
Clean grill.
Excess fat in meat.
Trim fat from meat before grilling.
Excessive cooking temperature.
Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup around burner system
Turn knobs to “OFF”. Turn gas “OFF” at natural gas line valve.
Leave lid in closed position and let fire burn out. After grill
cools, remove and clean all parts.
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tubes
Inside of lid is peeling-like paint peeling
The lid is stainless steel, not paint.
Baked on grease buildup has turned to carbon and is flaking
off. Clean thoroughly.
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142 for immediate assistance.