Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
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Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
(if included)
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
Follow “Checking for Leaks” instructions in the owner’s manual
Wires or electrode covered with cooking residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked or broken - sparks at crack
Replace electrode, please call our Customer Care at 1.800.762.1142
Wire loose or disconnected
Reconnect wire or replace electrode/wire assembly, please call our Customer
Care at 1.800.762.1142
Wire is shorting (sparking) between ignitor and electrode
Replace ignitor wire/electrode assembly, please call our Customer Care at
1.800.762.1142
Bad ignitor
Replace ignitor, please call our Customer Care at 1.800.762.1142
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty, replace
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height”
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
Follow “Checking for Leaks” instructions in the owner’s manual
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three quarters additional turn until
solid stop.
Tighten by hand only-do not use tools
Obstruction of gas flow
Clear burner tubes, per cleaning instruction on www.bluerhino.com
Spider webs or insect nest in venturi
Clean venturi and burner tube, per cleaning instruction on www.bluerhino.com
Burner ports clogged or blocked
Clean burner ports, per cleaning instruction on www.bluerhino.com
Sudden drop in gas flow or reduced flame height
Out of gas
Replace LP gas tank
Excess flow valve tripped; safety device may have been
activated
1. Turn regulator/control knob to “OFF ”
2. Wait 30 seconds and light grill
3. If flames are still too low, reset the excessive flow safety device:
a. Turn regulator/control knob “OFF ”
b. Remove LP gas tank
c. Wait 1 minute
d. Attach LP gas tank
e. Perform a leak check per “Checking for Leaks” instructions in the owner’s
manual
f. Light grill per “Lighting Instructions” instructions in the owner’s manual
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked
Clean burner ports, per cleaning instruction on www.bluerhino.com
Flame is yellow or orange
New burner may have residual manufacturing oils
Burn grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi
Clean venturi, per cleaning instruction on www.bluerhino.com
Food residue, grease, etc.
Clean burner, per cleaning instruction on www.bluerhino.com
Poor alignment of valve to burner venturi
Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds
Do not use grill in high winds
Low on LP gas
Replace LP gas tank
Excess flow valve tripped; safety device may have been
activated
Refer to “Sudden drop in gas flow or reduced flame height”
Flare-up
Grease buildup
Remove and clean all grill parts per “Cleaning and Care” instructions in the
owner’s manual
Excess fat in meat
Trim fat from meat before grilling
Excessive cooking temperature
Adjust (lower) cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner system
1. Turn control knob to “OFF ”.
2. Leave lid in closed position and let fire burn out
3. After grill cools, remove and clean all parts per “Cleaning and Care”
instructions in the owner’s manual
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tube, per cleaning instruction on www.bluerhino.
com
Inside of lid is peeling (like paint peeling)
The lid is stainless steel, not painted
Baked on grease buildup has turned to carbon and is flaking off, clean
thoroughly per “Cleaning and Care” instructions in the owner’s manual
The lid is coated/painted
This can be from baked on grease buildup, that has turned into carbon and is
flaking off.
Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual
After cleaning, if you can see steel, please call out Customer Care at
1.800.762.1142
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.
