30
Caller ID Problems
Possible Solutions
Caller ID information does not display.
•
Let calls ring twice before answering.
•
Make sure your Caller ID service is
active.
Caller ID displays briefly and then clears.
•
You may have to change the line
mode. Contact Customer Service for
instructions.
Caller ID displays, but I can’t hear the CID
announcements.
•
Making sure Caller Announce (Text-
To-Speech) is turned on (see page
19).
•
Increasing the ringer volume so the
CID announcements are louder.
Multi-handset Problems
Possible Solutions
I can’t transfer calls.
•
Reset all the handsets (see page 31).
Two handsets can’t talk to a caller.
•
See if any handset is in Privacy Mode.
A handset says
Unavailable
.
•
Move the handset closer to the base.
•
See if any handset is in Privacy Mode.
•
Reset the handset (see page 31).
I can’t register a new handset.
•
Reset the handset (see page 31).
•
See if you have 6 registered handsets.
Answering System Problems
Possible Solutions
The answering system does not work.
•
Make sure the answering system is on.
•
Make sure the base is plugged in.
The system won’t record messages.
•
See if Record Time is set to Announce
Only.
•
Delete messages (memory may be
full).
A handset can’t access the answering
system.
•
See if another handset is using the
system.
•
Make sure the phone is in standby.
My outgoing message is gone.
•
If there was a power failure, re-record
your personal outgoing message.
I can’t hear the base speaker.
•
Make sure call screening is turned on.
•
Change the base speaker volume.
Messages are incomplete.
•
Increase the Record Time.
•
Delete messages (memory full)
The system keeps recording when I
answer on an extension.
•
You may have to change the line
mode. Contact Customer Service for
instructions.
