TROUBLESHOOTING
ADDITIONAL
INFORMA
T
ION
T R O U B L E S H O O T I N G [ 61 ]
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
Suggestion
The
status
LED won’t illuminate
• Make sure the AC adapter is plugged into the base and wall outlet.
when the handset is placed in
• Make sure the handset is properly seated in the base.
the base.
• Make sure the charging contacts on the handset and base are clean.
The audio sounds weak
• Move the handset and/or base to a different location away from metal
and/or scratchy.
objects or appliances and try again.
• Press
select/ch
to help eliminate background noise.
• Make sure that you are not too far from the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 57).
• Make sure that you are not too far from the base.
The handset doesn’t ring or
• The battery pack may be weak. Charge the handset in the base unit
receive a page.
for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
Severe noise interference.
• Keep the handset away from microwave ovens, computers, remote
control toys, wireless microphones, alarm systems, intercoms, room
monitors, fluorescent lights,and electrical appliances.
• Move to another location or turn off the source of interference.
