TROUBLESHOOTING
Problems
Possible Solutions
No Dial Tone
•
Check installation: Make sure the telephone line
cord is connected to the base unit and the wall
phone jack.
•
Check the hook switch. Make sure it fully extends
when the handset is lifted from the cradle.
•
You must have touch-tone service on your line to
use this phone. If you do not know what type of
service you have, check with the phone company.
•
Make sure speakerphone indicator comes on (if
using speakerphone.)
•
Unplug the phone, wait 30 seconds, and plug the
phone back in. Then lift the handset to check the
dial tone.
•
Connect another phone to the same modular jack;
if the second phone doesn’t work, the problem
might be with your wiring or local service.
•
Place the handset in the base for at least 20
seconds.
Phone doesn’t ring
•
Make sure ringer switch is set to LO or HI.
•
You may have too many extension phones on your
line. Unplug some extension phones.
•
Check for a dial tone. If there is no dial tone, see
solutions for“No dial tone.”
Low volume on
speaker/handset
Check the receiver or speaker volume settings.
Can’t be heard by
other party
•
Make sure phone cord is securely plugged in.
•
Make sure extension phones are on the hook at
the same time you’re using the phone. It is normal
for the volume to drop when additional extension
phones are used at the same time.
Memory Dialing
•
Make sure you entered numbers correctly. (See
“Memory” in page 12)
•
Make sure the telephone is properly installed.
Pick up the handset and listen for the dial tone. If
you don’t hear the dial tone, recheck or repeat the
installation steps.
