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Uniden EX965, User Manual, Page: 39 / 46

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Uniden EX965 User Manual Download Page 39

Troubleshooting

If your

EX 965

Cordless Telephone is not performing to your expectations,

please try these simple steps. If you are still unable to resolve the problems,
contact Uniden Customer Service at: (800) 297-1023, 8 AM to 5 PM Central,
Monday through Friday.

Problem

Suggestion

Charge light won’t come on when
Handset is placed in Base Unit.

Make sure the AC Adapter is
plugged into the Base Unit and
wall outlet.
Make sure Handset is properly
seated in Base Unit.
Make sure the Nickel-Cadmium
Battery Pack is properly placed
inside the Handset.
Make sure that the charging
contacts on the Handset and Base
Unit are clean.

Audio sounds weak and/or scratchy.

Make sure that the Base Unit
antenna is fully vertical.
Move the Handset and/or Base Unit
to different locations and try again.

Can’t make or receive calls.

Check both ends of the Base Unit
telephone line cord.
Make sure the AC Adapter is
plugged into the Base Unit and
wall outlet.
Disconnect the AC Adapter for a
few minutes, and then reconnect it.

Handset doesn’t ring or receive a
page.

Nickel-Cadmium Battery Pack may
be weak. Charge the battery on
the Base Unit for 15 - 20 hours.
Make sure the Base Unit antenna is
fully vertical.
The Handset may be too far away
from the Base Unit.
Place the Base Unit away from
noise sources.
The Digital Security Code may be
erased. Set the Digital Code. ( See
page 28 for instructions. )

Base Unit doesn’t ring or receive a
page.

Set the Base Unit

RING VOL

switch

to “

LO

” or “

HI

”.

39

Summary of Contents for EX965

Page 1: ...g the Handset Battery Pack 21 Installing the Beltclip 22 Removing the Beltclip 23 Charging the Battery Pack 24 Low Battery Indicator 25 Cleaning the Battery Contacts 26 Setting the Pulse Tone Switch 26 Adjusting Ringer Controls 26 Automatic Digital Code Security 28 Programming Your EX 965 30 Storing Memory Dial Numbers 30 Storing Mixed Tone Pulse Numbers 31 Erasing a Stored Number 32 Using Your EX...

Page 2: ...t register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company 8 Do not allow anything to rest on the power cord Do not locate this product where the...

Page 3: ...ns Caution To reduce the risk of fire or injury to persons by the battery read and follow these instructions 1 Use only the appropriate type and size Battery Pack specified in this Operating Guide 2 Do not dispose of the Battery Pack in a fire The cell may explode Check the Nickel Cadmium Battery Disposal package insert for disposal instructions 3 Do not open or mutilate the Battery Pack Released ...

Page 4: ... Redial AutoTalk allows you to answer a call by just removing the handset from the Base so you don t have to waste time pushing buttons or flipping switches AutoStandby allows you hang up by simply returning the Handset to the Base The UltraClear Plus innovative technology together with 30 different channels virtually eliminates background noise and provides you with the best possible reception du...

Page 5: ... d men to com e to the aid of the pa rt y Fo ur sco re yea s ago ou r fat her s set for th a new na tio n con cei ved in Lib ert y an d ded ica ted to the pr op os iti on tha t al l men ar e cre at ed equ al The qu ick br own fox ju mp ed ov er the gar den wal l No w is the tim e fo4 r al l goo d men to com e to the aid of the pa rt y No w is the tim e for al l goo d men to com e to the aid of the...

Page 6: ...nge depends upon the environment in which the telephone is used Many factors limit range and it would be impossible to include all the variables in our rating The Maximum Range rating of this phone is meant to be used as a means of comparison against other range claims Telephone Line Problems The FCC has granted the telephone company the right to disconnect service in the event that your phone cau...

Page 7: ...tently hear other voices or distracting transmissions on your phone you may be receiving radio signals from another cordless telephone or other source of interference If you cannot eliminate this type of interference you need to change to a different channel Finally it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimiz...

Page 8: ...outlets Modular Jack Most phone equipment available now uses modular jacks Phone cords are fitted with a molded plastic connector which plugs into this type of jack If you do not have modular phone jacks contact your local telephone company for information about their installation Hard wired Jack Some equipment is wired directly to a phone jack and these types of installations require a modular ja...

Page 9: ...ty Feature The AC adapter furnished with this phone may be equipped with a polarized line plug a plug having one blade wider than the other This plug will fit into the power outlet only one way If you are unable to insert the plug fully into the outlet try reversing the plug Do not alter the shape of the blades of the polarized plug If you cannot plug the AC Adapter into the outlet contact someone...

Page 10: ...lug the AC Adapter cord into the DC input jack on the Base Unit 3 Place the AC Adapter cord around the strain relief 4 Plug one end of the long telephone cord s into the TEL LINE jack s on the Base Unit 10 ...

Page 11: ...nd of the cord s into the telephone jack s on the wall 6 Plug the AC Adapter into a standard 120V AC wall outlet Do not use an outlet controlled by a wall switch Use only the Uniden AC Adapter supplied with this phone 11 ...

Page 12: ...top Stand 1 Plug the AC Adapter cord into the DC input jack on the Base Unit 2 Place the AC Adapter cord around the strain relief 3 Plug one end of the long telephone cord s into the TEL LINE jack s on the Base Unit 12 ...

Page 13: ... wall switch Use only the Uniden AC Adapter supplied with this phone Wall Installation Standard Wall Plate Mounting These phones are designed to be mounted on a standard AT T or GTE wall plate To attach the wall mount stand to the Base Unit 1 Slide the wall mount stand into the notches at the top of the Base Unit rotate the wall mount stand down and snap it into place 13 ...

Page 14: ...2 Plug the AC Adapter into the Base Unit 3 Wrap the AC Adapter cord around the strain relief on the Base Unit 4 Place the AC Adapter cord inside the molded channel 14 ...

Page 15: ...ase Unit and one end of the long telephone cord into the TEL LINE 2 jack on the Base Unit 6 Place the telephone cord s inside the molded channel s on the bottom of the Base Unit 7 Then plug the other end of the telephone cord s into the modular jack s on the wall and the floor 15 ...

Page 16: ...ll plate you can mount your phone directly on a wall Before mounting your phone consider the following Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall Make sure the wall material is capable of supporting the weight of the Base Unit and Handset Use 10 screws with anchoring devices suitable ...

Page 17: ...5 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the phone 2 Plug the AC Adapter into the Base Unit 3 Wrap the AC Adapter cord around the strain relief on the Base Unit 3 16 IN 3 15 16 IN 17 ...

Page 18: ...he AC Adapter cord inside the molded channel 5 Plug one end of the long telephone cord s into the TEL LINE jack s on the Base Unit 6 Place the cord s inside the molded channel s on the bottom of the Base Unit 18 ...

Page 19: ...screws and push down until it s firmly seated 8 Plug the other end of the telephone line cord s into the wall jack s 9 Plug the AC Adapter into a standard 120V AC wall outlet Note Do not use an outlet controlled by a wall switch 19 ...

Page 20: ...steps describe how to remove and replace the retainer so that the tab faces up 1 Push up on the Handset Retainer on the Base Unit and slide the tab out 2 Flip the Retainer over so the tab faces up then put the Retainer back into its slot on the Base Unit 3 Push down on the Handset Retainer until it snaps into place 20 ...

Page 21: ...vertical position Installing the Handset Battery Pack 1 Press in on the Battery Cover Release and slide the battery compartment cover down 2 Align the plastic connector of the Nickel Cadmium battery pack with its socket and plug it in The black lead will be on the left when the plug is properly aligned 21 ...

Page 22: ...er back on The built in Memory Backup feature allows up to 3 minutes to disconnect the old battery pack and install a new one without losing any numbers stored in memory Installing the Beltclip 1 Remove the slot cover 2 Put the beltclip in the slot and press down until it clicks 22 ...

Page 23: ...Removing the Beltclip 1 Pull back on the release tab and pull up 2 Replace the slot cover 23 ...

Page 24: ...first time We recommend that the battery pack charge for approximately 15 20 hours without interruption before plugging the phone line into your new phone 1 Ether place the Handset upright on the Base Unit OR Place the Handset on the cradle when the phone is on the desktop stand OR Hang the Handset on the cradle when the phone is mounted on a wall 24 ...

Page 25: ...the Battery icon begins to flash the phone is programmed to eliminate its functions to save power The table below describes what to do to return your phone to normal operation During a Call In Standby Mode Only the TALK button operates None of the buttons will operate The Handset beeps and the Battery icon flashes once every 3 seconds The Handset beeps and the Battery icon flashes once every 3 sec...

Page 26: ...ents Setting the Pulse Tone Switch Be sure the PULSE TONE switch is in the TONE position Most phone systems are Tone dialing Check with your local phone company if you are not sure whether your system is Tone or Pulse dialing Adjusting Ringer Controls Please refer to the foldout in front of your operating guide for key positions To adjust the ringer volume of your Base Unit set the RING VOL switch...

Page 27: ...e Unit adjust the VOLUME slide switch until you hear the desired volume To adjust the ringer volume of your Handset press vol can until you hear the desired ringer volume To adjust the receiver volume press vol can while you are on a call 27 ...

Page 28: ...e sure the Handset is on the Base then 1 Remove the Handset from the Base Unit 2 Press the page find button on the Base Unit 3 Place the Handset back on the Base Unit while it s still beeping 4 When the beeping stops briefly remove the Handset again and then return it to the Base Unit 5 The Status LED on the Base Unit will blink to indicate that the Digital Security Code is set to one of the more ...

Page 29: ...mmunication between the Handset and Base Unit 1 Restore power to the Base Unit 2 Place the Handset back on the Base Unit 3 The status LED on the Base Unit will blink to indicate that the Digital Security Code is set 29 ...

Page 30: ...ory 1 Press mem on the Base Unit The speaker LED blinks and you hear a beep 2 Enter the number 5551212 on the Base Unit keypad You may enter a delay between numbers for accessing a switchboard or long distance service by pressing the pause button on the Base Unit at the point in the number sequence you wish to pause The pause button counts as one digit Pressing pause more than once will increase t...

Page 31: ...ory location After pressing mem the second time you have 20 seconds to enter the number you wish to store Otherwise an error tone will sound and the unit returns to Standby 5 You will hear a confirmation beep and the LCD displays Write the stored number and its memory location number on one of the enclosed stickers Storing Mixed Tone Pulse Numbers If your Base Unit is set up for Pulse Dialing you ...

Page 32: ...tone button counts as one digit and enters a four second delay 4 Enter 12 on the Handset If desired press ch pause on the Handset to enter delays between numbers 5 Follow steps 3 through 5 in Entering Handset Memory Numbers on page 31 Erasing a Stored Number You can erase stored numbers from the Base Unit and the Handset memory Erasing Base Unit Memory Numbers 1 Press mem twice on the Base Unit 2 ...

Page 33: ...ng you can press speaker to answer the last line used 4 When you finish the call press speaker to hang up Answering a Call from the Handset For example to answer a call on line 1 1 The Handset rings and the LCD displays 2 If the Handset is not in the Base Unit press the line 1 button or talk to answer the call OR If the Handset is in the Base Unit the AutoTalk feature allows you to answer the call...

Page 34: ... or using one of the memory features See Dialing Stored Numbers on page 36 3 When you finish the call press speaker to hang up Making a Call from the Handset For example to make a call using line 1 1 Pick up the Handset 2 Press either talk or line 1 When talk is pressed the EX 965 returns to the last line used 3 The LCD displays 4 When you hear a dial tone dial the number you are calling by pressi...

Page 35: ...xample to dial memory number 3 from the Base Unit 1 Press line 1 line 2 or speaker on the Base Unit 2 Press mem on the Base Unit and number 3 on the Base Unit keypad If you select a memory location that does not have a stored number the Base Unit will beep rapidly and the phone will not dial Dialing Handset Memory Numbers For example to dial memory number 4 from the Handset 1 Pick up the Handset 2...

Page 36: ...ay proceed with your transaction Placing a Call On Hold Use either the keypad on the Handset or the keypad on the Base Unit Do not use both keypads at the same time For example to place line 1 on hold 1 While you are on a call on line 1 press hold The line 1 LED flashes 2 To pick up the call holding press talk or the line 1 button on the Base Unit or Handset Using the flash Button Press the flash ...

Page 37: ...back on the line If the third person s number is busy or doesn t answer return to the original call by pressing line 1 or hold 4 Press the conf button to bring the original call back on line 5 To remove either call from your conversation ask one of them to hang up 6 When you hang up the EX 965 all calls are disconnected Using your EX 965 Intercom The Base Unit RING VOL switch must be set to either...

Page 38: ...ess int com to answer the page Speak into the microphone The person at the Base Unit can join the conversation by pressing the line number currently in use 3 To turn off the Intercom press speaker at the Base Unit OR Press talk on the Handset to return to the call on hold Paging the Handset While a Call is Holding 1 Press int com on the Base Unit The call is placed on hold and the Handset is paged...

Page 39: ...ounds weak and or scratchy Make sure that the Base Unit antenna is fully vertical Move the Handset and or Base Unit to different locations and try again Can t make or receive calls Check both ends of the Base Unit telephone line cord Make sure the AC Adapter is plugged into the Base Unit and wall outlet Disconnect the AC Adapter for a few minutes and then reconnect it Handset doesn t ring or recei...

Page 40: ...z Size 8 3 8 in W x 5 17 32 in D x 1 7 8 in H Weight Aprox 18 9 oz Handset Receive Transmit Frequency 902 100 to 905 000 MHz Power Requirements 600 mAh 3 6VDC Size w antenna 2 3 16 in W x 2 11 16 in D x 12 3 32 in H Weight Approx 10 oz including battery Battery Rechargeable Nickel Cadmium Capacity 600 mAH 3 6 V Talk Mode 8 Hours Standby Mode 14 Days Specifications shown are typical and subject to ...

Page 41: ......

Page 42: ...t may explode if disposed of in a fire Do not short circuit the battery Do not charge the Rechargeable Nickel Cadmium Battery used in this equipment in any charger other than the one designed to charge this battery as specified in this Guide Using another charger may damage the battery or cause the battery to explode RECHARGEABLE NICKEL CADMIUM BATTERIES MUST BE RECYCLED OR DISPOSED OF PROPERLY Re...

Page 43: ... tone K Memory mem P Ring Volume B Speaker speaker G Numeric Keypad L Hold hold Q Pulse Tone C Mute mute H Pound Key M Conference conf R DC Input D Line 1 line 1 I Redial redial N Flash flash S Line 1 2 Jack E Line 2 line 2 J Pause pause O Speaker Volume T Line 2 Jack ...

Page 44: ...on line 2 3 Conference Button conf 4 Pound Key 5 Channel Pause Button ch pause 6 Intercom Button int com 7 Volume Ring Button vol ring 8 Memory Button mem 9 Star Tone Button tone 10 Numeric Keypad 11 Flash Redial Button flash rdl 12 Hold Button hold 13 Talk Button talk ...

Page 45: ...y other cost except shipping and handling incurred by warrantor or its representatives in connection with the performance of this warranty THE LIMITED WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING TO THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER WHETHER EXPRESS IMPLIED OR ARISING BY OPERATION OF LAW INCLUDING BUT NOT LIMITED TO ANY I...

Page 46: ...Covered under one or more of the following U S patents 4 511 761 4 523 058 4 595 795 4 797 916 5 426 690 1996 All Rights Reserved Printed in Hong Kong ...

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