T R O U B L E S H O O T I N G [ 5 6 ]
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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve
your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm,
CST. Phone support is closed on holidays.)
Symptom
Suggestion
The
charge/in use
LED or
charge
LED won't illuminate
when the handset is placed in
the cradle.
• Make sure the AC adapter is plugged into the cradle and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handsets are clean.
The audio sounds weak and/or
scratchy.
• Move the handset and/or main base away from metal objects or appliances and try again.
• Press the
select/channel
key in the talk mode to help eliminate background noise.
• Make sure that the handset is not too far from the main base.
Can't make or receive calls.
• Re-register both handsets (see page 13).
• Check both ends of the telephone line cord.
• Make sure the AC adapter is plugged into the main base and wall outlet.
• Disconnect the AC adapter for a few minutes. Then reconnect it.
• Change the digital security code (see page 52).
• Make sure that the handset is not too far from the main base.
• Check the dialing mode used by your telephone company.
TRO
U
B
LES
HOO
TI
NG
Summary of Contents for DXAI4288-2
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