Uniden DSS8955 Owner'S Manual Download

Page: 53 / 68

Troubleshooting

Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve

your problem, please visit www.uniden.com.au for Australian models and www.uniden.co.nz for New Zealand models

for customer support.

When you have this

problem...

Try...

The

charge

LED won’t

illuminate when the handset

is placed in the cradle.

Checking the AC adapter connection (see page 7).

•

Re-seating the handset in the cradle.

•

Cleaning the charging contacts on the handsets (see page 51).

•

The audio sounds weak.

Moving the handset closer to the base.

•

Moving the handset and/or base away from metal objects or appliances and try

•

again.

No handsets can make or

receive calls.

Checking the telephone cord connection. If CHECK TEL LINE appears on the

•

base or handset display, the telephone cord may not be connected correctly (see

page 9).

Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see

•

page 7).

DSS8955 OM.indb 52

28/7/08 5:21:04 PM

Summary of Contents for DSS8955

Page 1: ...DSS8955 DSS8955 1 DSS8955 2 DSS8955 3 DSS8955 OM indb 1 28 7 08 5 20 39 PM ...

Page 2: ...s of the Handset 17 Parts of the Base 18 Using the Interface 19 Reading the Display 19 Using the Four way Function Key 20 Using the Menus 20 Entering Text from Your Phone 21 Basic Setup 22 Activating Personal Ring Handset only 22 Activating the Key Touch Tone 22 Name Tag 23 Insert 0 23 Setting Up the Phonebook 24 Creating Phonebook Entries 24 Finding a Phonebook Entry 25 Editing an Existing Phoneb...

Page 3: ... Placing a Call on Hold 37 Conferencing 37 Transferring a Call 38 Answering a transferred call 38 Using Special Features 39 Privacy Mode 39 Using the Intercom 39 Making an intercom page 39 Answering an intercom page 40 Muting the Microphone 40 Installing the Optional Headset 41 Setting Up the Answering System 42 Recording a Personal Greeting 42 Selecting a Greeting 42 Deleting Your Personal Greeti...

Page 4: ... 51 Troubleshooting 52 Common Issues 52 Resetting the Handset 54 Resetting the Handset Without the Base 55 Changing the Handset to Base Code 56 Changing the Line Mode for Multiple Extensions 56 Traveling Out of Range 56 Liquid Damage 57 Precautions 58 Rechargeable Nickel Metal Hydride Battery Warning 58 Important Safety Instructions 58 Index 62 Remote Operation Card 64 Warranty 66 DSS8955 OM indb ...

Page 5: ...ank you for purchasing a Uniden Multi Handset phone Note Illustrations in this manual are used for explanation purposes Some illustrations in this manual may differ from the actual unit DSS8955 OM indb 4 28 7 08 5 20 40 PM ...

Page 6: ...performance PLACE YOUR BASE Near an AC outlet and a telephone wall jack TVs Other electronics Direct sunlight Extreme temperatures Personal computers Wireless LAN equipment Dust Excessive moisture Areas with a lot of background noise Shock Vibration In a centrally located open area TRY TO AVOID Areas with a lot of background noise Shock Vibration Microwave ovens Refrigerators Fluorescent lighting ...

Page 7: ...e battery pack connector in firmly You should hear it click into place Gently tug on the battery wires to make sure the connection is secure Place the cover over the battery compartment and slide it up into place Line up the red and black wires on the battery pack connector with the sticker in the handset s battery compartment Battery pack Battery cover Handset DSS8955 OM indb 6 28 7 08 5 20 40 PM...

Page 8: ...ect the AC adapter to the DC IN 9V jack on the bottom of the base Connect the AC adapter to a standard 240V AC wall outlet Route the cord through the molded wiring channel Don t put any power cord where it people might trip over it or step on it If a power cord becomes chafed or worn out it can create a fire or electrical hazard Place the cord through the molded wiring channel Connect the AC adapt...

Page 9: ...et is seated What if the charge LED doesn t light up Reseat the handset make sure the contacts on the bottom of the handset are lined up with the contacts in the charging cradle Check the AC adapter connection Make sure you are not using an outlet that s controlled by a wall switch Make sure that the charge LED illuminates when the handset is seated Charge your handset at least 15 to 20 hours befo...

Page 10: ...splay The telephone cord may not be connected correctly Check the telephone cord connection Do you have DSL or any high speed Internet service delivered through your phone line Try putting a DSL filter between the base and the wall jack Without a filter telephone line based Internet services can interfere with standard phones Telephone cord Telephone wall jack DSL filter DSS8955 OM indb 9 28 7 08 ...

Page 11: ...dset Make sure the battery pack is fully charged Make sure the AC adapter cord is securely connected to the DC IN 9V jack and a standard power outlet Try resetting the handset see page 55 Make a quick test call and then press to hang up What if there is a lot of static Check the sources of interference described in Choosing the Best Location see page 5 is the base near any of those Note Make sure ...

Page 12: ...he sides of the belt clip into the holes on either side of the handset Press the belt clip down until it clicks into place Tug on the clip to make sure it s secure To remove the belt clip gently pull the tabs out of the holes then slide the belt clip off of the handset DSS8955 OM indb 11 28 7 08 5 20 43 PM ...

Page 13: ... base Registering accessory handsets When charged registered handsets display a handset ID number Handsets that have not been registered display To register a DSS8905 accessory handset Charge the handset for 15 20 hours 1 Place the handset in the base cradle for about thirty seconds HANDSET REGISTERING will appear in the LCD 2 When the handset has registered to the base the LCD will display REGIST...

Page 14: ...of the base Slide the bracket into place Plug the telephone cord into the wall jack Hook both sides of the telephone cord into the larger notch OR tuck the excess cord into the open space in the bracket Connect the AC adapter and the telephone cords as shown on pages 7 and 9 Remember to route the AC adapter cord through the channel Hook the AC adapter cord into the smaller notch at the bottom of t...

Page 15: ...t Release latch Note Mounting the phone directly on the wall Be sure the wall is capable of supporting the weight of the phone and use the proper type of anchoring device for the wall material Insert two 10 screws minimum length of 35mm not supplied into the wall 100mm apart Leave the screw heads 3mm away from the wall to allow room for mounting the phone Align the mounting slots over the screws a...

Page 16: ...y on handset Transfer single listing or entire phonebook Store 30 Caller ID numbers on base each handset Speakerphone on base handset 7 ringer options on handset 3 tones 4 melodies Last 5 number redial Call transfer Conferencing Intercom Digital tapeless recording Up to 14 minutes of recording time Call screening Personal or pre recorded outgoing messages Day and time announcement Remote message r...

Page 17: ...ation while on a call with another user Global Settings Any settings that apply to all registered handsets and the base These features are available by selecting GLOBAL SETUP in the handset or the base menu Only one handset or the base can change global settings at a time and you have to make sure the phone is not currently being used Standby The handset and the base are not in use It doesn t matt...

Page 18: ...essages mute key end call key key speaker Microphone Charging contacts key key up new message LED Earpiece Display LCD clear int com key clear intercom key phonebook left redial pause key flash key talk flash Headset jack cover Belt clip hole Speakerphone speaker and ringer Battery compartment DSS8955 OM indb 17 28 7 08 5 20 45 PM ...

Page 19: ...key up key down key phonebook repeat left key caller ID skip right key and LED play stop redial pause key menu select key clear mute key Display LCD int com key intercom Speaker Charging contacts charge LED key Microphone on bottom tone key key delete Parts of the Base DSS8955 OM indb 18 28 7 08 5 20 46 PM ...

Page 20: ...Number of new Caller ID calls received Answer ON OFF Status of your answering system Message counter Call duration Answer ON OFF In standby During a call The ringer off icon indicates that the ringer is turned off The privacy icon appears when the Privacy Mode is turned on The speaker icon appears when the speaker phone is in use The mute icon appears while the microphone is muted The battery icon...

Page 21: ...rrow pointer on the left side of the line shows which menu item is currently highlighted Use on the four way function key to move the pointer up and to move the pointer down To select the highlighted option press menu select To go back to the previous screen press left on the four way function key To exit the menu on the handset press To exit the menu on the base press If you don t press any keys ...

Page 22: ...ve the cursor to the next position to enter the second letter For example to enter the word Movies Press 6 once to enter M 1 Use 2 right on the four way function key to move the cursor to the right Press 6 six times to enter o 3 Press 8 six times to enter v 4 Press 4 six times to enter i 5 Press 3 five times to enter e 6 Press 7 eight times to enter s 7 Press 8 menu select to end your text entry I...

Page 23: ...ow these steps Press 1 menu select Select the HANDSET SETUP menu and then the PERSONAL RING 2 submenu Move the cursor to select ON or OFF 3 Press 4 menu select You will hear a confirmation tone Activating the Key Touch Tone Key Touch Tone is the tone your keypad makes when keys are pressed You can turn this tone on or off Press 1 menu select Select the HANDSET SETUP or BASE SETUP menu and then the...

Page 24: ...listed below Press 1 menu select Select the HANDSET SETUP menu and then the NAME TAG 2 submenu Move the cursor to select ON or OFF 3 Press 4 menu select You will hear a confirmation tone Insert 0 This feature adds 0 or 00 at the beginning of the number received from Caller ID The default setting for New Zealand is ON The default setting for Australia is OFF To change the Insert 0 setting follow th...

Page 25: ...EW menu EDIT NAME appears Enter the name for this entry EDIT NAME 3 Use the keypad to enter a name for this entry the name can contain up to sixteen characters See Entering Text from Your Phone on page 21 for instructions on entering text If you do not want to enter a name for this entry your phone will store this entry as NO NAME Press menu select when you are finished Enter the number for this e...

Page 26: ...ook entries are stored in alphabetical order To scroll through the phonebook from A to Z press To scroll trough the phonebook from Z to A press You can also use the letters on the number keys to jump to a name that starts with that letter For example to search for an entry beginning with the letter M press 6 once The phonebook jumps to the first entry that begins with the letter you entered you ca...

Page 27: ...red in memory you will hear a 3 beep and THIS DATA IS ALREADY SAVED appears in the display The number will not be stored Continue by following the steps for Creating Phonebook Entries on 4 page 24 Deleting a Single Phonebook Entry With the phone in standby press 1 Find the entry that you want to delete and press 2 menu select Select DELETE DELETE ENTRY appears in the display 3 Move the cursor to s...

Page 28: ...lect If you select COPY ALL ARE YOU SURE appears on the display screen Move the cursor to select YES and then press menu select The phonebook entries will be transferred to the designated station During the copy process the receiving 4 station shows RECEIVING and the ID of the sending station When the transfer is completed DONE appears on the station 5 Notes If the station you want to transfer to ...

Page 29: ...21 for detailed 3 instructions on entering text Press 4 menu select You will hear a confirmation tone Selecting a Ring Tone You may choose from four melodies or three tones for your phone s primary ring tone Each handset can use a different ring tone or melody The available ring tones are as listed 1 Press menu select Select the HANDSET SETUP menu and then the RINGER TONES submenu 2 Move the curso...

Page 30: ...ill hear a confirmation tone Activating Any Key Answer Any Key Answer allows you to answer the phone by pressing any key on the twelve key dial pad Press 1 menu select Select the HANDSET SETUP menu and then the ANY KEY ANSWER submenu Move the cursor to select ON or OFF 2 Press 3 menu select You will hear a confirmation tone Activating Handset Keypad Lock Press and hold to activate the keypad lock ...

Page 31: ... the cradle Dial the number 2 Press 3 flash Pick up the handset from 1 the cradle Press 2 Listen for the dial tone 3 Dial the number 4 OR Pick up the handset from 1 the cradle Dial the number 2 Press 3 Answering a call Press Pick up the handset If 1 AutoTalk is on the phone will answer when you pick up the handset from the cradle Press 2 flash If Any Key Answer is on you can also press any key on ...

Page 32: ...onnects just use the phonebook to transmit the saved code number This is referred to as chain dialing Enter the code number up to twenty digits into the phonebook see Creating Phonebook Entries on page 24 1 Be sure to enter the code number into the phonebook exactly as you would enter it during a call During a call when you hear the prompt that tells you to enter the code number press 2 Use 3 or t...

Page 33: ... record will be automatically deleted when a new call is received To open the Caller ID list press on the right side of the four way key The phone will show the number of new Caller ID records that is records you have not reviewed yet and the total number of stored records Use and to scroll through the list New records have an asterisk next to the received time Making a Call from a Caller ID Recor...

Page 34: ...l not delete the record from any other stations Using Call Waiting If you have Call Waiting service and a second call comes in when you are on the phone a call waiting tone will sound For Australian Model Press flash and then 2 on the handset to accept the waiting call The first caller is put on hold and you will hear the new caller after a short pause To return to the original caller press flash ...

Page 35: ...emory If the redial memory is empty EMPTY appears in the display and you will hear a beep You can also press flash or on the handset or on the base before you open the redial list Find the phone number you want to dial and then press menu select Deleting a Redial Record If you want to delete a phone number from the redial list follow the steps below With the phone in standby press 1 redial pause U...

Page 36: ...tion will use the new ringer volume starting with the next incoming call Note If you set the ringer volume to OFF the station won t ring The other stations will ring according to their individual settings Muting the Ringer One call only While the phone is ringing press mute or on the handset or clear mute or on the base to mute the ringer for this call The phone will ring again on the next call Th...

Page 37: ...speaker volume press to make it louder or to make it softer The base display shows the current volume level for the base speaker Adjusting the Audio Tone Handset only If you aren t satisfied with the audio quality of your phone you can adjust the Audio Tone of the earpiece while on a call Your phone gives you three audio tone options low natural and high the default setting Natural Tone is recomme...

Page 38: ...e holding party Notes You can only place a caller on hold for five minutes Once five minutes has passed that party s line will be disconnected and the phone will return to standby While a call is on hold Caller ID and Call Waiting cannot be received Conferencing If you have more than one handset up to four people can participate in a conference call A four way conference call consists of an outsid...

Page 39: ...on receives a call transfer it sounds a paging tone stations also show the ID of the station that is paging To accept the call transfer To answer the page and speak to the transferring 1 station press flash or clear int com on the handset or or int com on the base Note If AutoTalk is on the handset will automatically answer the page when you pick up the handset from the cradle If Any Key Answer is...

Page 40: ... talk to another station without using the phone line Making an intercom page With the phone in standby press 1 clear int com on the handset or int com on the base Use 2 or to select the station you want to talk with and then press menu select Select ALL to page all other stations To cancel the intercom page press 3 on the handset or int com on the base Note Intercom paging will be cancelled if an...

Page 41: ...e cradle If Any Key Answer is on you can also press any key on the handset s dial pad To hang up an intercom call press 2 on the handset or int com on the base Muting the Microphone Mute turns off the microphone so the caller can t hear you This only works while you are on a call Press 1 mute on the handset or clear mute on the base MUTE ON and appear in the display remains while muting is on To c...

Page 42: ... an optional headset To use this feature insert the headset plug into the headset jack Your phone is ready for hands free conversations Headsets may be purchased by calling the Uniden Parts Department See the back cover page for contact information DSS8955 OM indb 41 28 7 08 5 21 01 PM ...

Page 43: ... appears Press 3 menu select to start the recording Begin recording after the announcement The message counter on the base LCD displays 30 and then begins to count down When you finish recording press 4 menu select again or press You will hear a confirmation tone and your recorded greeting plays back for you Selecting a Greeting Once you have recorded a personal greeting the phone automatically sw...

Page 44: ...to set the number of rings the caller hears before your answering system plays the outgoing message You can set the ring time to answer after six nine or twelve rings If you enable the Toll Saver TS setting the answering system picks up after two rings if you have new messages and after four rings if there are none This way if you make a long distance call to check your messages you can hang up af...

Page 45: ...nce only You can choose how long callers have to record a message Set the record time to 1 MINUTE or 4 MINUTES to limit the time for incoming messages If you set the record time to ANNOUNCE ONLY the answering system answers the call but prevents callers from leaving a message Press 1 menu select Select the ANSW SETUP menu and then the RECORD TIME submenu 2 Move the cursor to select a record time 1...

Page 46: ...ESSAGE ALERT submenu 2 Move the cursor to select ON or OFF 3 Press 4 menu select You will hear a confirmation tone Activating the Base Call Screen With the call screen feature you can listen to callers as they leave a message without answering the call Press 1 menu select Select the ANSW SETUP menu and then the CALL SCREEN submenu 2 Move the cursor to select ON or OFF 3 Press 4 menu select You wil...

Page 47: ...s 4 menu select You will hear a confirmation tone Turning Off With the phone in standby press 1 answer on off The phone announces Answering System 2 is off ANSWER OFF appears on the base display 3 Press 1 menu select Select the ANSW SETUP menu and then 2 the ANSWER SETUP submenu Move the cursor to select OFF 3 Press 4 menu select You will hear a confirmation tone Note If the answering system annou...

Page 48: ...ceived Repeating a message Press once to go to the beginning of the current message Press repeatedly to go back to a previous message Press 1 once to go to the beginning of the current message Press 1 repeatedly to go back to a previous message Skipping a message Press to go to the beginning of the next message Press 3 to go to the beginning of the next message Deleting a message While a message i...

Page 49: ...activate The tone will not deactivate until all new messages are played back To quickly turn off the tone press any key on the base Operating the Answering System While You Are Away from Home When you are away from home you can operate your answering system with any touch tone telephone Setting a security code or Personal Identification Number PIN To operate your answering system when you are away...

Page 50: ...ter each command If you want to Press If you want to Press Play incoming messages then 2 The answering system plays back messages for four minutes then waits for another command To continue playing your messages press then 2 again Stop the current operation to enter a different command then 5 Repeat this message then 1 after the first four seconds of this message Turn the answering system off then...

Page 51: ...e chafed and create a fire or electrical hazard Do not place the base in direct sunlight or subject it to high temperatures Battery Information Battery life With average use your handset battery provides approximately six hours of talk time and approximately ten days of standby time You can achieve optimum battery life and performance by returning the handset to the base or charging cradle after e...

Page 52: ...oroughly before returning the handset to the cradle Caution Do not use paint thinner alcohol or other chemical products Doing so may discolor the surface of the telephone and damage the finish Battery replacement and handling With average use your phone s battery should last approximately one year To order replacement batteries please contact Uniden s Parts Department The contact information is li...

Page 53: ...e Checking the AC adapter connection see page 7 Re seating the handset in the cradle Cleaning the charging contacts on the handsets see page 51 The audio sounds weak Moving the handset closer to the base Moving the handset and or base away from metal objects or appliances and try again No handsets can make or receive calls Checking the telephone cord connection If CHECK TEL LINE appears on the bas...

Page 54: ...icrowave ovens computers wireless LAN station remote control toys wireless microphones alarm systems intercoms room monitors fluorescent lights and electrical appliances see page 5 Moving the base to another location or turn off the source of interference The Caller ID does not display Checking to see if the call was placed through a switchboard Asking your telephone company to verify your Caller ...

Page 55: ...ecord time is not set to announce only see page 44 The answering system doesn t say what time messages were recorded Checking to see if you have set the time see page 44 Messages are incomplete The incoming messages may be too long Ask callers to leave a brief message The memory may be full Delete some or all of the saved messages see page 47 I can t hear base or handset speaker during call screen...

Page 56: ...andset 2 which you are operating and then press menu select The phone will ask you to confirm the deregistration Select YES The selected handset will clear its registration 3 information only from the base it is currently connected to and then delete the link to the base from its own memory When the base information is deleted the handset displays HANDSET NOT REGISTERED PLACE HANDSET 4 ON BASE TO ...

Page 57: ...ILABLE and then press 2 menu select BASE UNAVAILABLE appears Move the cursor to select YES and then press 3 menu select You hear a confirmation tone and the handset deletes its own base information without contacting the base The handset displays HANDSET NOT REGISTERED PLACE HANDSET ON BASE TO REGISTER SEE YOUR OWNER S MANUAL FOR HELP Register the handset to the new base see Registering accessory ...

Page 58: ... have any of the following problems Your phone keeps ringing after someone answers on an extension phone Your answering system doesn t stop recording when you answer on an extension phone Caller ID displays briefly and then clears Press 1 menu select Select the GLOBAL SETUP menu and then the SET LINE MODE submenu 2 IF INSTRUCTED BY CUSTOMER SERVICE PRESS SELECT appears Press 3 menu select Move the...

Page 59: ...s in our products and accessories Important Safety Instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Do not use this product near water for example near 1 a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Avoid using a te...

Page 60: ...59 Memo DSS8955 OM indb 59 28 7 08 5 21 05 PM ...

Page 61: ...60 Memo DSS8955 OM indb 60 28 7 08 5 21 05 PM ...

Page 62: ...61 Memo DSS8955 OM indb 61 28 7 08 5 21 05 PM ...

Page 63: ... Call screening 45 48 Call waiting 33 Chain dialing 31 Conferencing 37 D Day and time 44 F Finding a handset 37 Four way function key 20 G Greetings Deleting 43 Recording 42 Selecting 42 H Handset Accessory handsets 12 Banner 28 Choosing a ringer 28 Copying phonebook entries 27 Entering text 21 Finding 37 Keylock 29 Parts of the handset 17 Reading the display 19 Registering 12 Resetting 55 56 Hand...

Page 64: ...ing entries 25 Finding entries 25 Making a call from 31 Storing Caller ID or redial numbers 26 Privacy mode 39 R Redial Deleting a record 34 Making a calls with 34 Ringer Choosing a handset ringer 28 Muting 35 Personal ring 22 25 Volume 35 S Screening calls 45 48 Security code 48 T Text entering 21 Transferring a call 38 Troubleshooting 52 V Volume adjusting 35 W Wall mounting the base 13 Warranty...

Page 65: ...stop the announcement 4 Press then 6 to turn the answering system on REMOTE OPERATION CARD CUT Remote access away from home Turn on the answering system remotely 1 Call your phone number from a touch tone phone 2 During the outgoing message press and enter your PIN code The answering system announces the number of messages stored in memory and the voice prompts 3 To quit hang up the phone 1 Call y...

Page 66: ...ssage Delete a Message Stop Operation Answering System On Answering System Off Help C U T Task Key Repeat a Message Play Incoming Messages Skip a Message Delete a Message Stop Operation Answering System On Answering System Off Help C U T Task Key Repeat a Message Play Incoming Messages Skip a Message Delete a Message Stop Operation Answering System On Answering System Off Help DSS8955 OM indb 65 2...

Page 67: ...umber label of the product has been removed or damaged beyond recognition Warranty only valid in the country of original retail sale PARTS COVERED This warranty covers for one 1 year the Product and included accessories STATEMENT OF REMEDY In the event that the Product does not conform to this warranty at any time while this warranty is in effect the warrantor at its discretion will repair the def...

Page 68: ... 2008 Uniden Australia Pty Limited Uniden New Zealand Limited Printed in China UPZZ01906BZ 0 DSS8955 OM indb 67 28 7 08 5 21 07 PM ...

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