29
If...
Try this...
My smartphone
or wireless device
cannot find the
camera during
setup.
•
Make sure the router is turned on.
•
Refresh the connection.
•
Make sure your smartphone is connected to the same
network as the camera.
•
Make sure the camera’s green LED is blinking in a
3-flash/pause pattern. If it isn’t, reset the camera by
pressing and holding the Reset button on the cord until
the LEDs begin to flash.
No image appears
•
Make sure the power adaptor is not damaged or
defective and is plugged into an electrical outlet with
power.
•
Relocate the camera to obtain the best reception of
wireless signals.
•
Make sure the camera is properly configured in the app.
Poor image quality
Clean the camera lens using a lens cleaning cloth.
Spots or dust on the lens can also cause image quality
problems.
Motion detection is
not working
•
Make sure the sensitivity setting is not turned OFF. (Set
sensitivity through the Advanced tab.)
•
Adjust the sensitivity of the motion sensor. (Set
sensitivity through the Advanced tab.)
•
In motion detection mode, a moving object within the
camera viewing angle is necessary to trigger the motion
sensor for recording.
•
Make sure the system date and time have been
correctly set.
