20
Error
Description
Solution
Er01
Overheated water
Verify proper water flow in the system, check the pump and the water pressure. Disarm water security
thermostat and reset the alarm.
Overheated pellet hopper
Let the appliance cool and check the pellet hopper. Disarm pellet security thermostat and reset the alarm.
Safety thermostat faulty
Contact Customer Support in your area
Er02
Low draft in the chimney
Verify if the combustion chamber, ash box and inspection box are properly closed. Inspect the flue pipe.
Er03
Extinguishment due to low smoke temperature
Check if pellet is missing in the tank; control if the burn pot is clean (if it’s not self-cleaning) and not dama-
ged. Empty the ash drawer, clean the inspection compartment, check if there primary air inlet or flue pipe
are clogged.
Er04
Water temperature in the boiler is over 92°;
water probe defective.
Verify proper water flow in the system. If the heating system is zoned, make sure to have at least one zone
open; check the circulation pump. If the error persists, contact Customer Support in your area
Er05
Excessive smoke temperature
Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated;
Inspect the chimney.
Er07
Er08
Incorrect operation of exhaust fan or control
panel
Contact Customer Support in your area
Er09
Low water pression
Control the pressure, repressurise the heating system: open slowly water filling loop to increase the pressu-
re. Close it when finished. Verify if there are water losses.
Er10
High water pression
Control the pressure, drain exessive water; verify if automatic water loading unit (if available) is faulty or
not calibrated.
Er11
System clock error
Contact Customer Support in your area
Er12
Failed Ignition
Clean burning pot (if it’s not self-cleaning); verify if the pellet in the hopper is dry and has adequate di-
mensions; empty the pellet hopper and check if clogged. Refill the hopper, empty the burner and restart.
If the error persists, contact Customer Support in your area
Er15
Loss of voltage for more than
1 minute
If the thermostove was functionning, within 1 minute it will automatically re-start. If the power cut is longer
than 1 min, reset the error and re-start the heater.
Er18
No pellet in the tank
Refill the tank, see the description of Refill, page 12.
Er25
Self-cleaning burner
anomaly
Re-start the thermostove. If the error persists, contact Customer Support in your area
Er59
Condensate hazard
See description in the paragraph 8.4 “Wet”
