Repair
If your Uniphone 1000 is not working, we may be able to help you solve
the problem over the telephone. Call the Ultratec Customer Service
Department at (608) 238-5400.
Sending the Uniphone 1000 for repair
If you need to send the Uniphone 1000 to our repair center do the
following:
1.
Pack it in the original shipping carton or a similar sturdy box.
2.
Include a note that describes the problem you are having. The note
will help the technicians find the problem. Include a daytime
telephone number where you can be reached.
3.
Insure the Uniphone 1000 for shipment. Ultratec or an authorized
Ultratec Repair Center is not responsible for damage during shipping
to our service center.
4.
Send the Uniphone 1000 to the following address:
Ultratec National Service Center
450 Science Drive
Madison, WI 53719
(608) 238-5400 (Voice/TTY)
(608) 238-3008 (fax)
T R O U B L E S H O OT I N G • 2 5
TROUBLESHOOTING
Dialing does not work.
Make sure you have the correct dial setting (pulse or tone) selected for
your Uniphone 1000. Make sure you are plugged into a working analog
telephone line and that the telephone line is plugged into a wall jack.
The display shows all numbers and punctuation marks
instead of words.
Press the spacebar. The text should change to words.
The Uniphone 1000 does not turn on when I press the
key even when the AC adapter is plugged in.
Be sure the adapter is firmly plugged in and the electrical outlet is
working. If this does not solve the problem, the AC adapter or the
Uniphone 1000 may have a problem. Contact your dealer or Ultratec.
The display on my Uniphone 1000 is blank when the AC
adapter is plugged in.
Try holding down the
key while pressing the
key. You must
do this to turn on the display the first time you plug in the Uniphone
1000. You also have to press those keys after a power outage if you have
not installed a battery.
The Uniphone 1000 works fine in the evening, but does
not work during the day.
You may have plugged the AC adapter into a switch controlled outlet or
electrical power strip. Make sure the switch or power strip is turned on.
My Uniphone 1000 does not ring when I get a call.
Be sure the ringer switch on the back of the Uniphone 1000 is set to ON.
Make sure that the unit is plugged into a working telephone line.
Some characters are not being sent.
Because Baudot code does not support special characters, it does not
recognize some of the “shift” characters on the top row of a TTY
keyboard (
example: @ # $ % ^ & * _ < >
). To type these characters
(such as in an email address) make sure your call is connected in Turbo
Code (see
About Turbo Code
®
on page 11).
On/Off
Shift
On/Off
2 4 • T R O U B L E S H O OT I N G
