Ultimate Healthcare Soprano Bariatric, User Manual

Page: 23 / 32

Issue 3: 20/04/20
Page 23 of 32
16
Trouble Shooting
The table below has been created to assist with resolving faults you may come across; if the instructions here
do not resolve the issue or the issue you are experiencing is not listed please contact your supplier or Ultimate
Healthcare using the details found on the back cover of this manual.
Problem Possible Cause Resolution

No adjustment of the bed
can be made when the
power is ON

Handset function is locked.

Release the handset function
using the key

The function shows orange
on the handset.

The function is locked out.

Unlock the function if
required and try again.

The handset doesn’t
function –

Mains power not
connected

Handset not connected to
the controller

Connect to the mains power

Connect the handset to the
controller; following the
instructions in this manual.

When a button is pressed
on the handset, the
corresponding actuator
does not respond

Connectors not plugged
into the correct sockets

Faulty actuator

Check the connections, are
as per the instructions in this
user guide

Contact your supplier or
Ultimate Healthcare using
the details on the back cover
of this manual

An unexpected operation
occurs when a button is
pressed on the handset

Connectors not plugged
into the correct sockets

Check the connections, as
per the instructions in this
user guide

Contact your supplier or
Ultimate Healthcare using
the details on the back cover
of this manual