http://www.ultimarc.com
Page
23
2
Troubleshooting
2.1
Hardware/Software
Troubleshooting
The
following
are
common
problems
in
Windows
that
may
help
you
identify
and
resolve
any
issues
you
are
having,
including
getting
the
PC
to
recognize
the
AimTrak.
I
am
moving
the
AimTrak,
but
the
mouse
cursor
doesn’t
move
•
Check
in
Windows
Device
Manager
that
the
AimTrak
is
showing
as
an
additional
Mouse
and
Game
Controller
device.
If
it
is
absent,
check
the
gun
USB
cable
is
plugged
into
a
known
working
USB
port.
•
Check
the
LED
bar
is
operating
by
viewing
the
infra
‐
red
light
using
any
digital
or
phone
camera.
There
is
a
large
group
of
LEDs
on
the
left
and
a
small
light
point
on
the
right.
I
can’t
start
the
calibration
process
•
The
default
setting
is
enable
calibration
by
holding
the
trigger,
on
screen,
for
5
seconds.
Make
sure
you
have
not
unknowingly
changed
this
by
using
the
config
utility.
I
can
get
the
AimTrak
to
start
calibration,
but
it
won’t
register
all
my
shots
(or
it
keeps
repeating
the
same
spot)
Calibration
will
not
complete
if
the
sensor
in
the
gun
cannot
see
the
LED
bar
at
all
gun
‐
aim
locations
within
the
screen
boundary.
There
are
two
possible
causes:
•
The
LED
bar
is
simply
off
the
edge
of
the
sensors
viewing
area.
This
is
caused
by
incorrect
location
of
the
LED
bar,
or
attempting
to
use
the
gun
too
close
to
the
screen.
The
min
distance
varies
with
screen
size
but
is
approx
2
feet
(60
cm)
with
a
19in
screen,
or
3
feet
(90
cm)
with
a
28in
screen.
•
The
LEDs
are
becoming
too
dim
at
certain
viewing
(ie
aim)
locations
This
can
be
caused
by:
o
USB
port
not
supplying
correct
power.
Make
sure
the
LED
bar
is
plugged
into
a
powered
port,
preferably
a
PC
motherboard
USB
port.
o
If
using
an
un
‐
cased
LED
board,
LEDs
are
not
angled
downwards
to
"point"
roughly
at
the
gun.
To
determine
which
of
the
above
causes
is
the
problem,
use
the
config
utility
and
click
on
the
"sensor
view"
tab.
Aim
at
the
edges
of
the
screen
,
and
check
the
red
point
does
not
go
off
the
edge
(ie
disappear)
or
turn
orange
(become
dim).
