Solutions
Suction
diminishes
The dust container is full
of dust
The blockages happens in hose,
accessories, and inlet openings.
The dust container and the
HEPA filter are not installed
well
The HEPA filter is used for a
long time
Empty the dust container
Install the dust container and HEPA
filter correctly
Replace the HEPA filter
Check and clear any blockage
Charging indicator
does not light up
while charging
The charging terminal is not
fully inserted into the DC
terminal
Insert the charging terminal completely
into the charging port
Insufficient
use time
Insufficient charging time
Battery age
Fully charge the battery according to
the instructions in the charging section
The battery is a consumable item and
needs to be replaced at a designated
service center
Rolling brush
stops
Clean the roller brush and restart the
machine
Error code
Clear the windings of the floor brush
Please contact Ultenic customer
service to replace the floor brush
Ensure that the floor brush and metal
extension tube are assembled firmly
Error code
Error code
Check if the suction port is blocked
and clean up the bloackage.
If the machine is hot, turn it off and
wait for a while
Oversized foreign bodies
are sucked up
The roller brush is
entangled an excessive
amount of fiber
The floor brush is blocked
Short circuit of the floor
brush
The fan is abnormal
The filter assembly is blocked
The air outlet is hot
Clean the dust container and the
HEPA filter
The machine does
not work
Battery is flat
Battery is not installed
Please install the battery correctly
Charge the battery
Fault scenarios
Causes
Troubleshooting
Battery Type: Li-ion battery;
Dispose of the battery in accordance with local ordinances or regulations.
Do not use non-rechargeable battery.
In the unlikely event that liquid leaks from the battery, do not allow the liquid to come in contact
with skin or eyes. Place the battery in a sealed plastic bag and dispose of safely according to local
environmental regulation.
