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04 FAQs
1. The stylus has no pressure, but the cursor can move.
Please confirm if the drawing software supports pen pressure;
Please download the latest driver from the ugee official website and test whether
the pen pressure is normal;
Please close all antivirus and graphics software before driver installation;
If the computer has installed drivers for other brands of drawing boards/screens,
please uninstall them first;
Please restart the computer after installation is completed;
If the pen pressure test is normal (Windows: in the driver pen setting interface,
ensure that Windows ink is turned on), then start the drawing software test.
2. The stylus does not work.
Please check whether you use the original Digital pen;
Please check if the driver has been installed correctly.
3. The shortcut keys not working on your phones when you drawing on applications.
Due to the need for the shortcut key function to be supported by the phone application
itself, please confirm if the mobile application (APP) you are using is included
in the recommended list on the official website.
4. The computer cannot enter sleep mode.
Please do not put the stylus on the working area of the drawing tablet after you
stop using the drawing tablet, or the computer cannot enter the sleep mode.
5. The drawing tablet shows cursor disorder/jumping and other phenomena...
When using this product, please do not place it on a metal surface or place metal
containing objects (including electronic devices such as mobile phones and tablets,
as well as metal-containing stationery such as steel rulers) in the painting work
area. Otherwise, there may be interference errors in the handwriting recognition
of your painting.
6. Mobile phone/tablet cannot be used horizontally
When using a mobile tablet, please lock the automatic rotation function, and then
rotate both the phone and tablet at the same time to avoid misdirection of the cursor.
7. How to switch to left-handed mode when connecting phone?
Long press the lower shortcut key(K1) for 5 seconds, and the white handwriting
indicator light will flash twice to indicate the successful switch. If you need to
switch back, long press the K1 shortcut key again for 5 seconds.