uControl TouchScreen Installation Manual Download Page 51 | Manualshive

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uControl TouchScreen Installation Manual Download Page 51

Installing

the Security System

Page 47 | August 17, 2010

Table 5: Troubleshooting the Camera Installation

Arming Mode

Description

Unable to pair the camera to
TouchScreen

Confirm that the camera is plugged into the security router during
configuration and has been restored to factory defaults.

Perform the following procedure:

Reset the camera to factory defaults (hold the reset button for 30

seconds).

Reboot the camera.

Located but not able to Secure Compare the MAC address on the screen with the MAC address on the

back of the camera. They should match.

Poor picture, slow refresh in
live-view, Wireless Camera
Strength, no IP found (no
LED light on front of camera)

Relocate/ reposition camera and re-test

Located but not able to Secure Confirm the that the MAC address is correct by matching the MAC

address on the screen with the MAC address on the back of the camera

Intermittent Connectivity

Confirm good Wi-Fi connectivity

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Summary of Contents for TouchScreen

Page 1: ...uControl Installation Guide TouchScreen PN 630 00008 01 Rev 1 0 August 17 2010...

Page 2: ...nc The uControl logo uControl Inc and all other uControl products and technology names are trademarks or registered trademarks of uControl Inc All other products or services mentioned herein are trade...

Page 3: ...A TOUCHSCREEN 119 TROUBLESHOOTING 131 APPENDIX A GENERAL CONCEPTS OF THE SECURITY SYSTEM 132 ARMING AND EXITING A PREMISES 132 DISARMING AND ENTERING A PREMISES 133 THE DURESS CODE 134 APPENDIX B TOUC...

Page 4: ...KEY FOB 147 CHECKING SYSTEM STATUS 147 ARMING THE SYSTEM 148 ARM AWAY MODE 148 ARM STAY 148 DISARMING THE SYSTEM 148 SENDING AN EMERGENCY POLICE ALARM 149 CHANGING THE BATTERIES IN THE KEY FOB 149 AP...

Page 5: ...outer wirelessly The TouchScreen maintains communication with the uControl servers through the Internet and by Cellular The uControl security network MUST be installed in front of all other home netwo...

Page 6: ...k area Ladder 6 Compressed air and soft bristled Assorted screwdrivers Sound sensor tester for testing glass break sensors Aerosol smoke tester Double sided sticky tape Alternative double sided sticky...

Page 7: ...the TouchScreen page 4 C Ensure your TouchScreen Configuration Information is Correct page 8 D Activating the System page 9 E Adding Sensors page 21 F Adding Key Fobs page 28 G Adding Key Pads page 3...

Page 8: ...dure described on page 136 1 Remove the TouchScreen from its packaging 2 Use a P1 Phillips screwdriver to remove the 1 screw from the battery cover of the TouchScreen and detach the cover The 4 volt l...

Page 9: ...onnect the A C adapter cable to the back of the TouchScreen working the cord through the stand 9 Position the TouchScreen near an unswitched wall outlet not controlled by a light switch 10 If the inst...

Page 10: ...ket as shown Table 1 A C Power Supply Ratings Rating Value Voltage 115 VAC Current 0 181A Power 20W Frequency 60 Hz 12 Remove the center screw from the wall outlet 13 Plug the TouchScreen s A C adapte...

Page 11: ...re lit when the TouchScreen has A C power After a few seconds the Installation Welcome screen is displayed on the TouchScreen Figure 2 Activation Installation Welcome Screen Note If the TouchScreen do...

Page 12: ...ory only if your system uses deployments 2 On the TouchScreen touch System Information The System Information screen is displayed Figure 3 Activation System Information Screen 3 Touch directly on the...

Page 13: ...h Next The Welcome screen is displayed D Activating the System 1 Touch Next The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect Figure 4 Activatio...

Page 14: ...ting to the router modem Note The following options are displayed d Router TouchScreen connect to the router modem wirelessly See the following page for steps to connect wirelessly Ethernet with Route...

Page 15: ...connectivity Figure 5 Activation Initial Router Configuration Wireless Router to TouchScreen a Touch Router and then touch Next The Router Connection Checklist is displayed Figure 6 Activation Router...

Page 16: ...uters in range and displays their MAC address Figure 7 Activation Setting Up for Wi Fi Screen Figure 8 Activation Router Located Screen d Check the MAC address for the router modem to which the TouchS...

Page 17: ...0 The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router modem the Broadband servers and the Cellular connectivity servers Figure...

Page 18: ...ch Screen to Router connectivity Figure 10 Activation Initial Router Configuration Ethernet Router to TouchScreen a Touch Ethernet with Router and then touch Next The Ethernet Connection Checklist is...

Page 19: ...Click Next The Ethernet Adapters screen is displayed The TouchScreen locates and secures the Ethernet adapter Figure 12 Activation Ethernet Adapters Screen d Wait a few minutes for the router modem t...

Page 20: ...s connection to the router modem and a GPRS receiver To test the security connectivity the Internet and cellular servers after activation From the Settings widget touch Advanced Settings Test Connecti...

Page 21: ...onnectivity with the Broadband servers and the Cellular servers used for alarms and alerts when the broadband connection is unavailable Note This only tests the TouchScreens ability to connect via bro...

Page 22: ...he TouchScreen checks for a newer firmware version to install Figure 15 Activation Checking for Firmware Upgrade Screen 7 If an upgrade version is available touch Upgrade Firmware If an upgrade is not...

Page 23: ...tion Code keypad is displayed Figure 16 Activation Enter Activation Code Screen 8 Enter the Activation Code and touch Next The Account Phone Number keypad is displayed Figure 17 Activation Enter Accou...

Page 24: ...on code and phone number correctly If it still fails contact Customer Care to ensure the following Activation information is correct Customer s account is ready for Activation Customer s account is pa...

Page 25: ...een is displayed Figure 19 Sensors and Zones Locating Wireless Sensors Screen 11 See the installation documentation for each of your sensor device types to prepare them to be added to the TouchScreen...

Page 26: ...d a grayed icon is displayed for that sensor 13 Fault each found sensor to pair it to the TouchScreen For example for door window sensors separate the magnet and reed switch The icon for each sensor i...

Page 27: ...ted sensors that were not paired are released by the TouchScreen Sensors can be added later see page 85 The Wireless Sensors Located screen notes the number of wireless sensors found and paired Figure...

Page 28: ...creen is displayed showing icons of the sensors that were located and paired Figure 21 Sensors and Zones Configure Wireless Sensors Screen 17 Touch each sensor icon to configure it The Add Sensor Zone...

Page 29: ...ne can be repeatedly faulted Doorways can be configured to be entry exit or non entry exit Door window sensor Perimeter If faulted when the system is armed or during an Entry Exit delay an alarm is tr...

Page 30: ...isplayed Figure 23 Sensors and Zones Add Sensor Zone Modify Screen 18 To modify any text field on the TouchScreen such as the Zone Label touch the field to display a keyboard Touch Done save your chan...

Page 31: ...the Configure Wireless Sensors screen Figure 24 Sensors Zones Configure Wireless Sensors Screen 20 If all of the sensors have not been configured the TouchScreen displays the Modify screens for each s...

Page 32: ...Add Key Fob screen is displayed Figure 25 Key Fobs Add Key Fobs Screen 1 Touch No I do not want to add a Key Fob and then Next to skip this step Touch I want to add a Key Fob and then Next to begin th...

Page 33: ...gure 26 Key Fobs Locating Key Fobs Screen 2 Touch Next to begin searching for key fobs to add A Stop button is displayed on the Locating Key Fobs screen The TouchScreen searches for key fobs that are...

Page 34: ...ound key fob The key fob is paired with the TouchScreen and the icon is ungreyed 5 Repeat steps 3 and 4 for each key fob with the TouchScreen 6 When all the key fobs have been found and paired touch S...

Page 35: ...e 31 August 17 2010 The Configure Wireless Key Fobs screen is displayed Figure 28 Key Fobs Configure Wireless Key Fobs Screen 8 Touch each key fob icon to configure the name that is used for it in the...

Page 36: ...curity System Page 32 August 17 2010 9 A keyboard screen is displayed Enter a name for the key fob 10 Touch Done to return to the Configure Wireless Key Fobs screen 11 After all the key fobs are confi...

Page 37: ...des anywhere somewhere besides their TouchScreen Note This step can be performed after Activation The Add Key Pad screen is displayed Figure 29 Key Pads Add Key Pads Screen 1 Touch No I do not want to...

Page 38: ...xt to begin searching for key pads to add A Stop button is displayed on the Locating Key Pads screen The TouchScreen searches for key pads that are available to be added defaulted and in Search mode 3...

Page 39: ...key pad The key pad is paired with the TouchScreen and the icon is ungreyed 5 Repeat steps 3 and 4 for each key pad with the TouchScreen 6 When all the key pads have been found and paired touch Stop...

Page 40: ...System Page 36 August 17 2010 The Configure Wireless Key Pads screen is displayed 8 Touch each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal A keyboa...

Page 41: ...stalling the Security System Page 37 August 17 2010 9 Enter a name for the key pad and touch Done to return to the Configure Wireless Key Pads screen 10 After all the key pads are configured touch Nex...

Page 42: ...chScreen IMPORTANT The camera images are accessible to the TouchScreen device and for one the cameras to the Subscriber Portal NOTHING ELSE Service Provider tools do not have access to these images Th...

Page 43: ...ers to determine the security system s upload speed The screen displays the current calculated upload speed Note The Upload Speed is used by the system to set the default video quality for the camera...

Page 44: ...e Locating Camera screen is displayed The system locates the camera that is connected to the TouchScreen s router with an Ethernet cable and displays its details Figure 32 Camera Locating Camera Scree...

Page 45: ...tem Page 41 August 17 2010 After a few seconds the Configuring Camera field is marked Done Figure 33 Camera Configuring Camera Screen 6 Touch Next The Edit New Camera screen is displayed Figure 34 Cam...

Page 46: ...ned to camera device see step 7 Yes Associated Zone See Table 4 Associated Zone Menu Options for Cameras on page 43 see step 8 Video Quality Level of video detail captured by the camera see step 9 7 T...

Page 47: ...cription Default Camera Not used at this time Currently this option is functionally the same as Unassigned to Zone Unassigned to Zone This camera is not associated with another sensor Security zone na...

Page 48: ...he Adjust Camera Video Quality screen is displayed b To update the upload network speed touch Run Speed Test c Touch Next to return to the Adjust Camera Video Quality screen d Touch the appropriate vi...

Page 49: ...to the TouchScreen wirelessly follow the instructions in the Camera Wi Fi Connection Test screen including disconnecting the camera from the TouchScreen router and rebooting the camera and touch Loca...

Page 50: ...era screen is displayed Figure 37 Camera Add Additional Camera Screen 15 Touch Next to go on to I Testing the Alarm Functionality of the Security System Touch Add Another to add an additional camera R...

Page 51: ...hold the reset button for 30 seconds Reboot the camera Located but not able to Secure Compare the MAC address on the screen with the MAC address on the back of the camera They should match Poor pictu...

Page 52: ...st alarm through the system servers to the central monitoring station as though a genuine alarm had been tripped 1 Touch Test Alarm The TouchScreen informs you that the signal was sent to the central...

Page 53: ...e 39 Alarm Testing Verify Signal Sent to Central Screen 3 Call the provided phone number and give the confirmation information to the representative 4 When you have confirmed that the test alarm was s...

Page 54: ...dy for testing Ready to Arm is displayed under the Arm button 6 Touch Arm The after a 10 second Exit Delay period the button changes to the label System Armed 7 Touch Next The Alarm Test screen is dis...

Page 55: ...7 2010 The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm Figure 42 Alarm Testing Alarm Test Screen 9 After all the alarms have been faulted and the...

Page 56: ...contact the central monitoring station to ensure they received all the generated alarms Figure 43 Alarm Testing Review Alarms Screen 11 Contact the central monitoring station 12 If they received all...

Page 57: ...formation The Master code is the keypad code that is required for the customer to access the Settings widget and to create and manage other codes The Set Master Code is displayed Figure 44 Set Master...

Page 58: ...rmation screen is displayed Figure 46 Validate Account Information Validate Account Information Screen 4 Ensure that the displayed account information for the customer is accurate especially the follo...

Page 59: ...Secret Word From Server Screen 6 Touch Next The Set Security Secret Word screen is displayed Figure 48 Set Secret Word Set Security Secret Word Screen 7 Show the customer the secret word displayed on...

Page 60: ...ng the Security System Page 56 August 17 2010 A Keyboard screen is displayed 9 Have the customer type a new secret word and then touch Done The Set Security Secret Word screen is displayed again 10 To...

Page 61: ...ripherals as described in the sensor documentation 2 Test each sensor s signal strength as described on page 89 IMPORTANT The minimum distance for the sensors to communicate with the TouchScreen is be...

Page 62: ...rs security zones see Table 6 on page 59 Manage key fobs and key pads see Table 8 on page 60 Manage the cameras see Table 7 on page 60 Technicians can also perform the following general activities tha...

Page 63: ...nfigure two sensors to trip an alarm only if they are both faulted see page 91 For example an alarm sounds when a door sensor is faulted ONLY if an associated motion sensor also is faulted View sensor...

Page 64: ...e 96 Replace a camera Swap the current camera with another one see page 104 Table 8 Manage Peripheral Operations Operation Description Delete a key fob Remove a key fob from being able to access the s...

Page 65: ...security settings 2 Note the temporary password in the email and click the link in the email The Subscriber Portal login is displayed The temporary username field is already filled in 3 In the passwor...

Page 66: ...ide When an installer accesses the Settings widget with an Installer keypad code they have access to the same operations as well other operations unavailable to a customer To access the Installers Set...

Page 67: ...3 Reset the TouchScreen to factory defaults page 74 Check for new firmware versions page 76 Manage sensors and zones page 82 Create cross zone associations for sensors page 91 Manage the camera page 9...

Page 68: ...ter activation 1 Call the central monitoring and tell them you are about to test your system 2 From the Installers Settings widget see page 62 touch Security Alarm Test The Alarm Test Options screen i...

Page 69: ...dows closed motion detectors not showing motion etc The Alarm Test Checklist is displayed 5 Ensure all the security zones are unfaulted that is doors and windows closed motion detectors not showing mo...

Page 70: ...second in the last 10 seconds of the Entry Delay period The motion detectors are turned on Note To mute the siren touch Mute Siren This is not recommended Ensuring that your siren is in working order...

Page 71: ...the sensor s Test button until the siren sounds approx 10 seconds Glass Break Detector Use a glass break simulator Key Fob Arm and disarm system with the key fob Key Pad Arm and disarm system with th...

Page 72: ...gured alerts via email or SMS 14 If you enabled Send Test Alarm Messages contact the central monitoring station Test number to ensure that they received all the generated alarms If all the alarms were...

Page 73: ...is not configurable and cannot be muted The Exit Delay period is the amount of time that starts when the security system is armed The customer has this period of time to exit through an Entry Exit se...

Page 74: ...een is displayed 2 Touch the right and left pointing arrows to increase and decrease the Entry Delay and Exit Delay periods by increments of 5 seconds Note The Entry Exit Delay periods cannot be less...

Page 75: ...tarts when the customer fails to enter his keypad code during the Entry Delay period The central monitoring station is not contacted until after the Alarm Transmission Delay period This helps prevent...

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