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AmpliFi User Guide

Chapter 6: System

Support Info

The 

Support Info

 option generates an encrypted file to send 

to our support team. This file contains AmpliFi configuration 

and runtime information that can be used to answer any 

questions or troubleshoot an issue. 

Note:

 No passwords are stored in the file. 

To generate the file, tap Proceed. To ignore creating the 

support file, tap 

Cancel

.

When the file is ready to transmit, tap Send. If you want to 

discard the file, tap 

Cancel

.

MeshPoint Settings

The 

General

 screen for the MeshPoint allows you to access 

device settings. Tap   to save your changes.

Summary of Contents for AMPLIFI

Page 1: ...AmpliFi Home Wi Fi System USER GUIDE FASTER WHOLE HOME WI FI ...

Page 2: ......

Page 3: ...on 5 Additional MeshPoint Installation 10 Chapter 4 Installing Without the App 13 Installation without the App 13 Chapter 5 Router Touchscreen 17 Router Display 17 Chapter 6 System 19 Router Settings 20 MeshPoint Settings 28 Chapter 7 Performance 31 Throughput 31 ISP Test 32 Chapter 8 Guest 33 Quick Setup 33 Status and Settings 33 Chapter 9 Family 35 Chapter 10 Diagnose 39 Chapter 11 Side Menu 41 ...

Page 4: ...ii Table of Contents AmpliFi User Guide Appendix B Contact Information 47 24 7 Live Chat Support 47 Support 47 Corporate Headquarters 47 ...

Page 5: ...ter with MeshPoints Create a full mesh network to cover a large home using a centralized Router with multiple MeshPoints Mesh Multi Hop Extend Wi Fi coverage in a large home using a Router with MeshPoints in a multi hop configuration Multi Router Mesh Network Create a full mesh network to cover a large home using multiple AmpliFi Routers Mesh Your Third Party Router Turn your existing third party ...

Page 6: ...he Internet Connects to the broadband modem provided by your ISP Internet Service Provider Reserved for future use The Power Adapter connects to this port MeshPoint Signal LEDs Magnetic Connector MeshPoint Base Adjustable Antenna LED States Ready to Add The three middle LEDs will continually flash on and off indicating a MeshPoint is ready for configuration Booting Up Once configured the LEDs will...

Page 7: ...steps 1 Power off your broadband modem 2 Connect one end of the Ethernet Cable to your broadband modem and the other end to the Internet port on the AmpliFi Router 3 Connect the small end of the Power Adapter to the power port on the AmpliFi Router 4 Plug the other end of the Power Adapter into a power outlet 5 Power on your broadband modem ...

Page 8: ...wer outlet 2 After approximately one minute the LEDs will reflect signal strength illuminating upward once the MeshPoint is connected to the Router 3 The MeshPoint antenna can be adjusted to provide optimal signal coverage for your location Note If a MeshPoint is powered on and has been configured with the app but does not appear online try relocating the MeshPoint closer to the Router ...

Page 9: ...d and install the AmpliFi app from the App Store or Google Play 2 Launch the AmpliFi app Note For iOS users ensure that Bluetooth is enabled on your phone or mobile device For Android users ensure that Wi Fi is enabled on your phone or mobile device Router Installation 1 Tap Set Up AmpliFi Mesh System 2 Tap Skip to bypass the hardware setup instructions which were performed in the previous section...

Page 10: ...r 4 Name your wireless network and create a wireless password Then tap Continue 5 The Router will emit a sound indicating that the configuration is complete WAN IP 1 10 0 2 192 ROUTER IP 192 168 124 1 6 From your phone or mobile device join the wireless network you created Tap Continue ...

Page 11: ...counts to enable access Otherwise tap Skip 8 You will see the status on the System tab Tap on a device for configuration options or tabs at the bottom Accessing Another AmpliFi Router The app accesses one AmpliFi Router at a time If you want to set up or access a different Router perform these steps 1 Tap the Side tab 2 Tap Switch AmpliFi ...

Page 12: ...low that corresponds with your selection Set Up AmpliFi Mesh System This option allows you to set up and configure a new AmpliFi Router Tap Set Up AmpliFi Mesh System and repeat steps 3 8 from Router Installation on page 5 Set Up AmpliFi Standalone MeshPoint This option allows you to set up a standalone MeshPoint and add it to an existing Wi Fi network 1 Select the device that needs to be configur...

Page 13: ... your Router 3 Enter the password associated with the wireless network and tap Continue 4 An audible tone will indicate successful configuration The System screen in the app will appear and show the MeshPoint connected I Already Have Configured AmpliFi This option allows you to log into an existing AmpliFi Router 1 Tap I already have a configured AmpliFi ...

Page 14: ...ish to log in to 3 You will see the status on the System tab Tap on a device for configuration options or tabs at the bottom Additional MeshPoint Installation Launch the app and follow the instructions for the Router you are connecting to Note Ensure that Bluetooth is enabled on your smartphone ...

Page 15: ...ady up and running once you launch the app the new MeshPoint should be displayed Tap Add to Network 2 Create a name for your MeshPoint Tap Continue 3 After about a minute the LEDs on the MeshPoint will reflect signal strength once connected to the Router The System screen in the app will appear and show the MeshPoint connected ...

Page 16: ...shPoint is being installed 2 The app will display a list of available Wi Fi networks Select the network associated with your Router 3 Enter the password associated with the wireless network and tap Continue 4 An audible tone will indicate successful configuration After about a minute LEDs will reflect signal strength once the MeshPoint is connected to the Router ...

Page 17: ...ser and wait for the AmpliFi portal to appear 4 Enter a new name for your wireless network and create a wireless password Note Your password must be at least eight characters long 5 By default the same password you created for your Wi Fi network will be used to administer the Router 6 Click Save Continue 7 On your computer join the wireless network name you created in step 4 Configuration 1 Open a...

Page 18: ... Static option allows you to manually enter information given to you by your Internet Service Provider ISP 1 Enter the appropriate information into each of the corresponding fields IP Address Enter the Internet IP address of the Router Network Mask Enter the network or subnet mask of the Router Gateway Address Enter the WAN IP address of the service provider s gateway router Primary DNS Enter the ...

Page 19: ...d secure connection between two systems that enables encapsulated data transport 1 Enter the Username and Password given to you by your Internet Service Provider ISP 2 Click Save Continue The AmpliFi Router will emit a sound indicating that it has been configured WAN IP 1 10 0 2 192 ROUTER IP 192 168 124 1 Configuration is complete ...

Page 20: ...16 Chapter 4 Installing Without the App AmpliFi User Guide ...

Page 21: ... MO TU WE TH FR and SA Date Displays the current date Throughput JUL 15 NOW Total MB 317 9 126 4 Date Now Displays the date range for the current throughput for both uploads and downloads Total MB Upload Displays the amount of data uploaded during the current date range Total MB Download Displays the amount of data downloaded during the current date range IP Addresses WAN IP 1 10 0 2 192 ROUTER IP...

Page 22: ...plays the current upload speed Speed Download Displays the current download speed Port Status Gray Indicates that the LAN port is available White Indicates that the LAN port is in use Internet connection established Reserved for future use Indicates the device is powered on ...

Page 23: ... Tap the router icon to display or edit the Router s settings Tap a MeshPoint to display signal quality view edit the device name view MeshPoint details and locate or reboot the MeshPoint Note Please update your AmpliFi devices as firmware updates become available Keep in mind that Wi Fi functionality will be temporarily unavailable during this time so if an upload or download is in progress you m...

Page 24: ... LED in the base of the Router will also flash several times to help you identify the device This is helpful if you have more than one AmpliFi Router in a single location Change Password You can change the administrator or device password Password Enter the new password Verify Password Enter the new password again Show Password Disabled by default Select this option to display the password in plai...

Page 25: ...s an additional access point on an existing network Use the Router with a fiber service DHCP The use of the Dynamic Host Configuration Protocol DHCP is the default The Router automatically acquires network settings from the service provider s DHCP server IP Address Displays the IP address assigned by your ISP Internet Service Provider Network Mask Displays the network or subnet mask of the Router ...

Page 26: ...r to be recognized instead Bridge Mode Disabled by default bridge mode can help you grow your network and or separate multiple networks It allows you to use more than one router on the same network by placing one router in bridge mode and connecting it to the client port on another Here are a few of the most common applications for bridge mode Connect two routers to share network resources Use the...

Page 27: ... band and it is within range then the best option is to connect to the 5 GHz network Tap to save your changes Advanced Select this option to customize the wireless settings for the 2 4 GHz and 5 GHz radio bands Brightness LCD Move the slider control left or right to adjust the brightness of the touchscreen display LED Move the slider control left or right to adjust the brightness of the LED that i...

Page 28: ...ddress you want to use Lease Validity The IP addresses assigned by the DHCP server are valid only for the duration specified by the lease time Increasing the time ensures client operation without interruption but could introduce potential conflicts Decreasing the lease time avoids potential address conflicts but could lead to minor interruptions for the client while it acquires a new IP address fr...

Page 29: ...ss or hostname of the Router To create a port forwarding rule tap Name Enter a descriptive name for this rule IP Address Enter the LAN IP address that will receive the forwarded port traffic Source Port Enter the port or ports that will be forwarded to the LAN You can identify the port or ports by name number and or range To specify multiple ports use a comma separated list Example https 20 23 554...

Page 30: ... the revision number of the Router software MAC Addresses WAN Network Displays the MAC address of the WAN Internet or public interface LAN Network Displays the MAC address of the LAN local interface Wi Fi 2 4 GHz Displays the MAC address of the 2 4 GHz wireless interface Wi Fi 5 GHz Displays the MAC address of the 5 GHz wireless interface Guest Wi Fi 2 4 GHz Displays the MAC address of the guest 2...

Page 31: ...is displayed Updates Available If firmware updates are available then the current and update version numbers for the firmware are listed for each applicable device Tap Update All to proceed with all available firmware updates Note Your Wi Fi will be temporarily down while you update the AmpliFi devices If you have significant network activity such as a download or upload in progress you can postpo...

Page 32: ...ion that can be used to answer any questions or troubleshoot an issue Note No passwords are stored in the file To generate the file tap Proceed To ignore creating the support file tap Cancel When the file is ready to transmit tap Send If you want to discard the file tap Cancel MeshPoint Settings The General screen for the MeshPoint allows you to access device settings Tap to save your changes ...

Page 33: ...on Displays the version number of the MeshPoint software Revision Displays the revision number of the MeshPoint software MAC Addresses Wi Fi 2 4 GHz Displays the MAC address of the 2 4 GHz wireless interface Wi Fi 5 GHz Displays the MAC address of the 5 GHz wireless interface Guest Wi Fi 2 4 GHz Displays the MAC address of the guest 2 4 GHz wireless interface Guest Wi Fi 5 GHz Displays the MAC add...

Page 34: ...30 AmpliFi User Guide Chapter 6 System When the file is ready to transmit tap Send If you want to discard the file tap Cancel ...

Page 35: ...ur devices Throughput The initial view displays the Throughput bar graph It shows a recent history of upload and download throughput The maximum upload and download values are labeled in the graph and the current upload and download values are displayed on the right Swipe the bar graph to the left to display the Throughput pie chart It shows the percentages of current download and upload data usag...

Page 36: ...e A history of recent tests is displayed at the bottom Tap Start Test to run the ISP test When the test is complete the following results will be displayed Time Displays the date and time of the speed test Download Displays the download speed Upload Displays the upload speed Ping Displays the duration of the average Ping round trip time in milliseconds ...

Page 37: ...simply connect to your wireless network named with the guest label No password is required unless you enable a guest password in the Wireless settings tap Settings for access As guests connect the number of users connected will be displayed in the app Tap Stop at any time to turn off the guest network Status and Settings Active Inactive Displays the status of the guest network Guests Connected Dis...

Page 38: ...rt Tap to enable the guest network Stop Tap to disable the guest network Settings Tap to access the wireless settings for more configuration options including wireless security options Indefinitely Tap to remove the time limit for guest access If the guest network was inactive you can tap this option to immediately enable the guest network ...

Page 39: ...schedules Each schedule can be customized to control what times and days users can access the Internet number of clients Displays the number of client devices connected to the Router or MeshPoint pause play Tap to pause the Internet connection for the client device Tap to resume the Internet connection icon Represents the client device connected to your AmpliFi network Hostname Displays the descri...

Page 40: ...he descriptive name of the client device Manufacturer Displays the name of the client device manufacturer Access Point Displays the name and icon of the Router or MeshPoint depending on which is connected to the client device Signal Displays the percentage of signal strength between the client device and its access point Router or MeshPoint as well as signal strength bars Band Displays the radio b...

Page 41: ... Tap to map a static IP address to the client device Name The hostname of the client device is automatically displayed If you want to change it tap to edit the name MAC Address The MAC address of the client device is automatically displayed IP Address The currently assigned IP address is automatically displayed If you want to change it tap to select another IP address Tap to save your changes ...

Page 42: ...38 AmpliFi User Guide Chapter 9 Family ...

Page 43: ...isplays the public IP address of the Router Gateway Address Displays the IP address of the service provider s gateway router DNS Address Displays the IP address es of the service provider s DNS server s Internet Connection The connection to the service provider is checked MeshPoints Online Displays the number of active MeshPoints If there is an issue please ensure that each MeshPoint is properly p...

Page 44: ...40 AmpliFi User Guide Chapter 10 Diagnose ...

Page 45: ...port and Switch AmpliFi Remote Access Enables remote access to the AmpliFi Router using verified credentials from your Google or Facebook account Visit Homepage Redirects your browser to the AmpliFi website at www amplifi com Terms of Service Provides you with the terms of service while using the AmpliFi app Help Center Redirects your browser to the AmpliFi support site at help amplifi com The sup...

Page 46: ... screen appears you will see three options Set Up AmpliFi Mesh System Set Up AmpliFi Standalone MeshPoint I already have a configured AmpliFi Proceed to the section below that corresponds with your selection Set Up AmpliFi Mesh System This option allows you to set up and configure a new AmpliFi Router Tap Set Up AmpliFi Mesh System and repeat steps 3 8 from Router Installation on page 5 Set Up Amp...

Page 47: ...side of the Router halfway between the Router and an area in the home where you have poor connectivity Note The LEDs on the MeshPoints indicate signal strength All of the LEDs on a MeshPoint will light up when it is receiving a strong signal How do I change my admin password To change the admin password follow these steps 1 Open the AmpliFi app 2 Tap the picture of the Router 3 Tap General 4 Tap C...

Page 48: ...e and then connect power to the Router 6 If there is no Internet connection contact your ISP Internet Service Provider to find out if there are any outages on their end or if your account information has changed If the issue still persists please click Chat with us at the bottom of the help amplifi com screen for help The Router display doesn t respond what do I do The Router features a smart LCD ...

Page 49: ...equency You can select the frequency used by your MeshPoints in the AmpliFi app The MeshPoints use the default frequency 5 GHz but can use 2 4 GHz instead if longer range is needed We highly recommend keeping the MeshPoints close enough to the Router so the MeshPoints use the 5 GHz frequency with more power Data Monitoring and Performance Use the AmpliFi app to examine up to date second by second ...

Page 50: ...me limit for guest access or you can tap Indefinitely for no time limit 4 Tap Settings 5 The Wireless screen appears Scroll down to the Guest section You can configure the following SSID Name You can change the name of your guest network Security Select the type of wireless security you use None WPA PSK or WPA2 PSK None is the default Password If you selected WPA PSK or WPA2 PSK security then you ...

Page 51: ...s a week Tap the icon in the upper left of the app and then tap Live Support Live chat is also available at help amplifi com by selecting Chat with us in the bottom right Support Online help amplifi com Email help amplifi com Call Us 9am 5pm MST Monday Friday 1 855 906 8585 Corporate Headquarters U Labs 685 3rd Avenue 27th Floor New York NY 10017 www amplifi com NBAJ053117 ...

Page 52: ...red trademarks of Ubiquiti Networks Inc in the United States and in other countries Apple the Apple logo and iPhone are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Android Google Google Play the Google Play logo and other marks are trademarks of Google Inc All other trademarks are the property of their respective owners ...

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