30
Troubleshooting
Issue
Likely Cause(s)
Corrective Action(s)
Can’t login to
my account
Incorrect Username
or Password entry
First Time
: Enter
Registration Key
from this
guide or module label exactly
as shown (e.g. 1a2b-3c4d) in
Username field. (lowercase
or UPPERCASE)
Enter
MEID Dec
from this
guide or module label exactly
as shown.
After first-time
: Enter the
username and password you
created during first-time login
No network
connection to
smartphone or
internet connection to
computer
Verify your connection to
smartphone or computer is
active.
Can’t find
OBD port on
vehicle
Vehicle is older than
1996
The module is not
compatible with older
vehicles.
Incorrect OBD photo
in app
Call Customer Support
No LED
illumination
Module is in deep
sleep
Start engine, wait up to 10
seconds for LED to illuminate
any color
No power at OBD
port
Check that the module is
fully plugged into OBD port.
Check that fuse for OBD port
is not blown (see vehicle
owner manual for proper
fuse).
Check that no pins are bent
or missing from Delphi
Connect connector or OBD
port.
Defective module
Replace Delphi Connect
module
LED remains
white
Module can’t
provision on wireless
network
Ensure vehicle is in a
wireless coverage area.
Ensure your wireless
account is active (call
611
from your wireless cell phone
or
1 (888) 944-9400
)
LED remains
solid blue
Module c
an’t
complete vehicle
setup
Check all OBD port
connectors on module and
on vehicle for dirty/corroded
pins
Vehicle may be incompatible.
Check fitment guide
(
delphiconnect.com/fitment
)
Can’t get to
Dashboard
page for first
time login
Module is not
reaching the cloud
server after cellular
network activation.
Check that the module LED
turns green when engine is
started. If it does, call
611
from your wireless cell
