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USER GUIDE

u-line.com

Troubleshooting Extended

MAIN CONTROL

The main control board is very robust and is rarely the 
cause of system issues. It is important to fully diagnose 
the board for any suspected failures before attempting 
to remove the board for replacement or service. Follow 
the guidelines below to fully test and diagnose the main 
control.

Power Fault

If the unit does not (or seems to not) power on, follow the 

flow chart below to help diagnose the issue. Before begin

-

ning it is important to first verify the unit is not simply set 

to sabbath mode.

Check Voltage 

At Wall Outlet

Verify Voltage At 

Main Control 

Voltage Input

Check Fuse F1

For Continuity

Replace 

Reed Switch

Replace Main

Board

Replace

Fuse

Replace

Power Cord

Alert Customer 

Of Power Failure

Is the Reed

Switch Operating

Properly?

Inspect 

Customer UI 

and Data Cable 

Connect Test Display 

Cycle Power And Check 

For Operation 

No Voltage

No Voltage

Voltage

Continuity

Operating

Not Operating

No Continuity

No

Yes

Voltage

TROUBLESHOOTING GUIDE

Concern

Potential Causes

Action

No Display or

Interior Lights

Unit may be in Sabbath mode

• 

Tap      to turn off Sabbath mode, test the door switch 

circuit

•  Unplug unit, wait 5 seconds, plug back in. If main board 

does not beep, check for 120V at black and white cables 
on power cord.

No Interior Light

Light may be set to OFF

Check LED strip for power

Defective door switch

Use component testing in service mode and test light circuit, 

manually test door switch

Condensation on

exterior of unit

Is unit exposed to high humidity or high 

ambient temps?

Moisture will dissipate as ambient temp. and humidity levels 

fall. Keep exterior of unit well polished to protect surface.

No Ice

Production

Is the unit getting water?

Go to component testing and turn on fill valve and verify 

120V at the valve.

Low Ice

Production

Dirty evaporator, dirty condenser, faulty 

bin thermistor

Clean the evaporator using U-Line cleaner, clean the 

condenser coil if needed, check bin thermistor reading in 

service mode.

Alert light

flashing

Check error log

View errors in service mode, review error and take corrective 

action to resolve

Ice is too dense/

not dense enough

Dirty evaporator, water starvation

Clean the evaporator if needed, check water supply, test 

harvest mode, adjust ice thickness

Standing Water in 

Ice Bin

Drain hose is restricted, debris in bin 

drain hole, failed drain pump failed 

dump valve

Make sure drain hose run is as straight as possible. Remove 

any kinks or tight bends, pour 1/2 gallon of water into bin to 

test drain.

37

Summary of Contents for UOCL115

Page 1: ...USER GUIDE SERVICE MANUAL Outdoor Collection UOCL115 UOCP115 15 Clear Ice Maker ...

Page 2: ...Anti Tip Bracket General Installation Grille Installation Door Swing Door Adjust Maintenance Cleaning Cleaning Condenser Extended Non Use Operating Instructions Control Operation Ice Airflow and Product Loading Service Troubleshooting Wire Diagram Product Liability Warranty Claims Parts Ordering Replacement Parts System Diagnosis Guide Compressor Specifications Troubleshooting Extended Control Ope...

Page 3: ...e available worldwide PRODUCT INFORMATION Looking for additional information on your product User Guides Spec Sheets CAD Drawings Compliance Documentation and Product Warranty information are all available for reference and download at u line com PROPERTY DAMAGE INJURY CONCERNS In the unlikely event property damage or personal injury is suspected related to a U Line product please take the followi...

Page 4: ...safety statement will result in severe personal injury or death Warning means that failure to follow this safety statement could result in serious personal injury or death Caution means that failure to follow this safety statement may result in minor or moderate personal injury property or equipment damage CALIFORNIA PROPOSITION 65 This product contains chemicals known to the state of California t...

Page 5: ...in place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulations regarding the disposal and recycling of refrigeration appliances and follow these steps completely 1 Remove all consumable contents from the unit 2 Unplug the electrical cord from its socket 3 Remove the door s drawer s DANGER 5 ...

Page 6: ... or reduce ice production on applicable models For best performance keep the unit out of direct sunlight and away from heat generating equipment In climates where high humidity and dew points are present condensation may appear on outside surfaces This is considered normal The condensation will evaporate when the humidity drops CAUTION Damages caused by ambient temperatures of 40 F 4 C or below ar...

Page 7: ...the unit Always keep your working area dry NOTICE Electrical installation must observe all state and local codes This unit requires connection to a grounded three prong polarized receptacle that has been placed by a qualified electrician The unit requires a grounded and polarized 115 VAC 60 Hz 15A power supply normal household current An individual properly grounded branch circuit or circuit break...

Page 8: ...can NOT be installed behind a closed cabinet door If you would like to align the face of the unit with other adjacent cabinet doors you may need to alter the wall just behind the drain connection on the unit to accommodate the drain CUTOUT DIMENSIONS 15 cutout width sufficient if door protrudes beyond adjacent cabinetry PRODUCT DIMENSIONS REAR 1 ȟȭ 38 mm 7 178 mm 15 ȟȯ 387 mm 34 ȟȯ 870 mm to 35 ȟȯ...

Page 9: ...ced according to each unit s electrical specifications requirements Side by Side Installation with Bracket 1 Slide both units out so screws on top of units are easily accessible 2 Remove screws as shown below 3 Place bracket over holes and attach to unit with two screws removed in step 2 using a T 25 Torx driver Tighten screws fully 4 Gently push units into position Be careful not to entangle the ...

Page 10: ...nnection WARNING Connect to potable water supply only CAUTION Review obey and understand the local plumbing codes before you install your unit Connect to the cold water supply The water pressure should be between 20 and 120 psi 138 and 827 kPa The water line MUST have a shut off valve on the supply line CAUTION Do not use any plastic water supply line The line is under pressure at all times Plasti...

Page 11: ...reates some vibration A water supply line contacting an internal component or cabinet wall can cause excessive noise during operation or damage to the line 4 On the back panel break away filler feature in bushing with flat screwdriver 5 Thread water line through back panel hole with bushing and connect to cold water supply line 6 Turn on water supply and check for leaks 7 Reinstall back panel and ...

Page 12: ...elow the unit Unit has a solid base that will not allow the unit to drain below itself There is a possibility that hose connections may have loosened during shipment Verify all connections and fittings are free from leaks This equipment is to be installed with adequate backflow protection to comply with applicable federal state and local codes Model numbers including CL or NB do not include a fact...

Page 13: ... installed U Line P60 drain pump If you need to install a P60 drain pump into your unit see DRAIN PUMP section in the User Manual See below for typical installations requiring a drain pump FACTORY INSTALLED DRAIN PUMP NOTICE Cold Water Hot Water Waste Waste Shut Off Valve Stand Pipe P60 Pump Required Air Gap Optional Hook Up Cold Water Hot Water Waste Shut Off Valve Disposal Assembly P60 Pump Requir...

Page 14: ...over holes and attach to unit with two screws removed in step 2 using a T 25 Torx driver Tighten screws fully 4 Gently push unit into position Be careful not to entangle the electrical cord or water line if applicable 5 Check to be sure the unit is level from front to back and side to side Make any necessary adjustments The unit s top surface should be approximately 1 8 3 mm below the countertop 6...

Page 15: ...an opening s rear height Shorten the unit height in the front by adjusting the front legs This allows the unit to be gently tipped into the opening Readjust the front legs to level the unit after it is correctly positioned in the opening INSTALLATION 1 Plug in the power electrical cord 2 Gently push the unit into position Be careful not to entangle the cord or water and drain lines if applicable 3...

Page 16: ... the unit the grille must be installed Removing the grille 1 Disconnect power to the unit 2 Remove three screws 1 3 Slide grille 2 away from bottom hinge and remove grille from unit Installing the grille 1 Align notch 3 in grille with center screw on bottom hinge and slide grille behind hinge 2 Use two screws to secure grille to cabinet 3 Reconnect power to the unit 2 3 1 16 ...

Page 17: ...ing Units have a zero clearance for the door to open 90 when installed adjacent to cabinets Stainless Steel models require 2 1 8 54 mm door clearance to accommodate the handle if installed next to a wall Wall 90 Door Swing 2 1 8 Min 54 mm 17 ...

Page 18: ...r from top of unit 2 Loosen do not remove top and bottom hinge screws using a Torx T 25 screwdriver on the top and a 1 4 socket on the bottom 3 Align door squarely with cabinet 4 Make sure gasket is firmly in contact with cabinet all the way around the door no gaps 5 Tighten bottom hinge screws 3 Tighten top hinge screws and replace hinge cover Reversing the Door Location of the unit may make it d...

Page 19: ...side of cabinet On some models there may be a nut behind one or both screws on either side Install bottom hinge Install two or three screws depending on model Replace nuts if used Install top hinge and door 1 Rotate door 1800 and lift the door on to the bottom hinge 2 Install hinge that was used on the opposite side of the unit 3 Align edge of the hinge with the outer edge of the unit while insert...

Page 20: ...l go dark and remain so until user resets mode unit continues to operate Disable Sabbath Mode Press and release Display and interior light return to normal operation Silent Mode ice production suspended for 3 hours Hold and Display will countdown the hours 3H 2H 1H Clean Mode See Cleaning section Showroom Mode Hold and for 5 seconds The ºF ºC symbol will flash Display will be lit and interior ligh...

Page 21: ...r the cubes to stay together as a slab increases A bridge thicker than 1 8 3 2 mm may cause cubes to overfill the ice bucket 32 ice cubes are formed on a 4 x 8 slab during each cycle Each cycle takes approximately 15 20 minutes at the default cube thickness 0 Your clear ice machine is pre set to produce ice between the optimal dimensions illustrated below Ice thickness adjustments are made using t...

Page 22: ... u line com Airflow and Product Loading NOTICE The unit requires proper airflow to perform at its highest efficiency Do not block the front grille at any time or the unit will not perform as expected Do not install the unit behind a door 22 ...

Page 23: ...nabrasive cloth Always clean with the grain Always finish with Claire Stainless Steel Polish and Cleaner or comparable product to prevent further problems Using abrasive pads such as ScotchBrite will cause the graining in the stainless steel to become blurred Rust not cleaned up promptly can penetrate the surface of the stainless steel and complete removal of the rust may not be possible Integrate...

Page 24: ...om the evaporator Damage may result 1 Turn the ice machine off and allow any ice to melt off of the evaporator 2 Remove all ice from the storage bin 3 Remove evaporator cover 4 Remove the standpipe by lifting it up while using a slight back and forth motion to loosen it from the drain hole The water in the reservoir will flow down the drain 5 Re install the standpipe into the water trough 6 Clean ...

Page 25: ...he water flow may not be uniform causing uneven sized cubes or water to spill into the ice storage bin This is a normal situation that will correct itself within the first 24 hours of operation NOTICE Discard all ice produced in the first harvest Should power to the unit be interrupted during the self clean cycle it will be necessary to repeat the complete cleaning cycle after power is restored RE...

Page 26: ...ent cleaning may be necessary WARNING Disconnect electric power to the unit before cleaningthecondenser DO NOT touch the condenser fins The condenser fins are SHARP and can be easily damaged NOTICE DO NOT use any type of cleaner on the condenser unit Condenser may be cleaned using a vacuum soft brush or compressed air 1 Remove the grille See GRILLE INSTALLATION 2 Clean the condenser coil using a s...

Page 27: ...or must remain open to prevent formation of mold and mildew Open door a minimum of 2 50 mm to provide the necessary ventilation WINTERIZATION If the unit will be exposed to temperatures of 40 F 5 C or less the steps above must be followed In addition P60 drain pumps in clear ice machines must be drained according to the following procedure 1 Remove the drain pump from the ice machine 2 Drain the w...

Page 28: ...components with a brief description of the normal operating sounds they make NOTE Your product may not contain all the components listed Compressor The compressor makes a hum or pulsing sound that may be heard when it operates Evaporator Refrigerant flowing through an evaporator may sound like boiling liquid Condenser Fan Air moving through a condenser may be heard Running Water As your unit conti...

Page 29: ...e Open 11 22 1 12 Compressor White light Bin temp Cond temp Door switch Waste Pump Water dispenser Water shutoff Black White Cond Fan Circ Pump Light Blue Programming 42375 _A U s e r I n t e r f a c e Water Valve Hot Gas Valve P Waste Pump OVERLOAD NEUTRAL HOT RELAY EMBRACO COMPRESSOR GREEN W YELLOW GROUND 29 ...

Page 30: ...ized to replace the part in question The part that caused the damage must be returned to U Line in its entirety The part must be clearly labeled with the serial number of the unit it was removed from the date and the servicer who removed the part If the service technician determines the damage is the result of installation issues water connection drain etc the consumer would be notified and the is...

Page 31: ...ting for warranty labor Units must be registered prior to warranty submittal Customers may register at www U Line com A proof of purchase is required We also accept the following information to update warranty New construction occupancy documents Closing paperwork Final billing Remodel Warranty parts will be shipped at no charge after U Line confirms warranty status Please provide the model serial...

Page 32: ...80 55214 00 13 DOOR ASSEMBLY 80 55515 00 14 DRAIN PUMP 80 54147 00 15 DRAIN TUBE 80 54074 00 16 DRIER 80 54055 00 17 EVAPORATOR ASSEMBLY 80 54349 00 18 FRONT PANEL 80 55472 00 19 GASKET 80 55388 00 20 GRILLE 80 55406 00 21 HIGH TEMP THERMISTOR 80 54070 00 22 HINGE ASSEMBLY 80 55433 00 23 HINGE COVER 80 55499 00 24 ICE SCOOP 80 54080 00 25 LED LIGHT W COVER 80 54000 00 26 LEG LEVELERS 4 80 54019 00...

Page 33: ...provide the model serial number part number and part description Some parts will require color or voltage information If U Line requires the return of original parts we will inform you when the parts order is taken This requirement will be noted on your packing list A prepaid shipping label will be emailed to you Please enclose a copy of the parts packing list and be sure the model and serial numb...

Page 34: ...perature Hot Warm Warm Extremely cold near inlet Outlet below room temperature Lower than normal Partial Restriction Somewhat lower than normal vacuum Warm near room temperature Very hot Top passes warm Lower passes cool near room temperature due to liquid Room temperature cool or colder Extremely cold near inlet Outlet below room temperature backing up Lower than normal Complete Restriction In de...

Page 35: ... are wearing an anti static wrist strap that is grounded to an electrical ground or grounded water pipe Handle circuit boards carefully and avoid touching components To measure the start winding resistance measure across the C and S pins To measure the run winding resistance measure across the C and R pins Also check S to R and you should get the sum of the run and start windings To ensure the win...

Page 36: ...d please contact the U Line Corp Customer Care Facility at 1 800 779 2547 for assistance NORMAL OPERATING SOUNDS All models incorporate rigid foam insulated cabinets to provide high thermal efficiency and maximum sound reduction for its internal working components Despite this technology your model may make sounds that are unfamiliar Normal operating sounds may be more noticeable because of the un...

Page 37: ...rcuit Unplug unit wait 5 seconds plug back in If main board does not beep check for 120V at black and white cables on power cord No Interior Light Light may be set to OFF Check LED strip for power Defective door switch Use component testing in service mode and test light circuit manually test door switch Condensation on exterior of unit Is unit exposed to high humidity or high ambient temps Moistu...

Page 38: ...nit to its factory default setting Factory defaults may be restored through the service menu If that does not work check that the board is programmed to the correct model in the service menu CAUTION Precautions must be taken while working with live electrical equipment Be sure to follow proper safety procedures while performing tests on live systems PLUNGER SWITCH ERROR CODES A plunger switch is u...

Page 39: ... the display This mode can be canceled by pressing and releasing The mode will automatically be changed back to ON after three hours SHOWROOM MODE This mode is designed to show units in a display environment When in this mode the only functions will be the control and cabinet lights The compressor fans etc will not operate To enter exit this mode hold the light key and the power key for 5 seconds ...

Page 40: ...og Period frequency that data is output to diagnostics port 27 Factory test mode 0 Off 1 On 28 Compressor RPM 29 Freeze time adjust Model 54 only 30 Harvest time adjust Model 54 only 31 Low temp alarm limit Model 55 only 32 High temp alarm limit Model 55 only 1 THERMISTOR 1 BIN This shows the pure thermistor reading with no off sets taken into account 2 Does not apply to this model 3 Does not appl...

Page 41: ...roperly 23 ACTIVATE DEFROST HARVEST Press and hold for 3 seconds to activate 24 FACTORY DEFAULTS Press and hold for 3 seconds to restore all values to factory defaults 25 MAIN SOFTWARE 26 Does not apply to this model 27 FACTORY TEST MODEL 0 Off 1 On 28 COMPRESSOR RPM 29 FREEZE TIME ADJUST MODEL 54 ONLY 30 HARVEST TIME ADJUST MODEL 54 ONLY 31 LOW TEMP ALARM LIMIT MODEL 55 ONLY 32 HIGH TEMP ALARM LI...

Page 42: ...1A 38 HWC524 1A 39 HWC524 2A 40 HWC336 1A 41 HBD324 1A 42 HBD324 2A 43 HBD524 1A 44 HBD524 2A 45 HWD324 2A 46 HWD324 1A 47 HWD524 2A 48 HWD524 1A 49 HRF124 2A 50 HRF124 1A 51 HRI124 2A 52 HRI124 1A 53 Nugget 1 Class 54 Grid Ice 55 Medical Refrigerator 56 Full size 57 Nugget 3 Class PROGRAMMING THE UNIT TO CORRECT MODEL NUMBER 1 Disconnect the unit from power source 2 Push and hold the U Line butto...

Page 43: ... Light 2 Evap Fan Cond Fan 22 RE336 1A Compressor Top Left Valve Bot Right Valve Light 1 Light 2 Evap Fan Evap Fan 2 Cond Fan 23 RE515 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 25 RE524 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 27 RE324 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 29 KR524 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 32 WC315 1A Compressor Light 1 Light 2 Evap Fa...

Page 44: ...ons Dielectric grease will help to keep thermistor connections clean and dry If you change a thermistor in the unit please re apply dielectric grease to the connection If you encounter a dirty thermistor connection you should replace the thermistor and the thermistor harness This unit has one thermistor located along the right hand sidewall of the ice bin It is used to maintain the ice level in th...

Page 45: ...od or other natural disasters The product must be installed operated and maintained in accordance with your product s User Guide The remedies described above for each warranty are the only ones that U Line will provide either under these warranties or under any warranty arising by operation of law U Line will not be responsible for any consequential or incidental damages arising from the breach of...

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