USER GUIDE
u-line.com
Troubleshooting
u-line.com
ELECTROCUTION HAZARD
• Never attempt to repair or perform
maintenance on the appliance until
the main electrical power has been
disconnected. Turning the appliance
control “OFF” does not remove electrical
power from the unit’s wiring.
• Replace all parts and panels before operating.
If the appliance appears to be malfunctioning, read
through this manual first. If the problem persists, check
the troubleshooting guide below. Locate the problem in the
guide and refer to the cause and its remedy before calling
for service. The problem may be something very simple
that can be solved without a service call. However, it may
be required to contact your dealer or a qualified service
technician.
ICE MACHINE OPERATION
Ice machine does not operate:
• Is the ice machine’s power cord plugged in?
Plug the power cord into a grounded 3 prong outlet.
• Is the electronic control showing the “ICE”
position?
Check the control to be sure it is in the “ICE” position
• Is a fuse blown or a circuit breaker been tripped?
Replace a blown fuse or reset a tripped circuit breaker.
• Is the temperature of the room cooler than it
normally is?
The minimum room temperature is 55°F (13°C). The bin
thermistor may be sensing the room temperature and shut
off before the bin is full of ice. If the room temperature
remains low the ice machine may not restart.
• Is there a drain pump in the ice machine?
The drain pump is designed to temporarily shut the unit
off when large quantities of water create a high-limit
condition. Wait a few minutes as the drain pump will
continue to operate to dispose of the excess water. If there
is still water in the ice bin check the drain pump vent line
and drain line for obstructions or kinking.
BEFORE CALLING FOR SERVICE
Troubleshooting
The ice machine is noisy:
Many sounds of an ice machine are different than your
household refrigerator. This subject is discussed on page
11, but check the following:
• Do you hear water being circulated in the ice
machine?
This is a normal sound as water is added once every ice
making cycle.
• Is there a “whooshing” sound?
Make sure water is getting to the ice machine. Also check
to make sure the drain plug is fully seated in the water
reservoir.
• Is there an ice slab caught between the evaporator
plate and the grid cutter?
First check to see if the ice machine is level. If the ice
machine is level run a cleaning cycle.
ICE PRODUCTION
Little or no ice production from the ice machine:
• Is the electronic control set to the “ICE” position?
Check the control to be sure it is in the “ICE” position
• Is water getting to the ice machine?
Make sure nothing is restricting the water supply such
as a closed water valve or a blown fuse or tripped circuit
breaker, or a kinked supply line, or low water pressure.
• Has the ice machine just been started?
A typical ice production cycle can take up to 1
1
⁄
2
hours.
Initial start up cycles can take longer. Check the ice
machine after 24 hours for ice accumulation in the bin.
• Is the reservoir drain plug in place?
Check that the reservoir drain plug is properly seated.
• Is the water distributor tube restricted?
Run a cleaning cycle to clean the ice machine. Also check
any filters to make sure they are not restricted.
• Is the condenser fan air flow restricted?
Make sure the grille in the front of the ice machine is open
for proper air circulation.
• Is the room and/or water temperature to warm?
Move the ice machine to an area where the ambient
temperature is below 90°F (32°C) for built-in ice machines
or below 100°F (38°C) for freestanding ice machines. The
ice machine should not be placed next to a heat source
such as an oven. Check the cold water connection.
• Is there scale build up in the ice machine?
If there is scale build up on the evaporator, the ice
machine needs to be cleaned. See “Cleaning the Ice
machine”.
WARNING
!
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