u-line.com
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General Information
Warranty Claims Procedure
NOTICE
Warranty claims must be filed within 60 days after the
completion of the service call.
For fastest processing, please submit claims on-line at
u-lineservice.com. Claims can also be submitted by fax or by mail.
U-Line Corporation
P.O. Box 245040
Milwaukee WI, 53224-9540, U.S.A.
FAX 1-414-354-5696
Please be sure the claim is legible. If the claim form cannot be read, it
will be returned.
Warranty rates must be on file with U-Line before submittal.
Although U-Line prefers the NARDA form, any standard invoice will
be accepted.
The following information must be included on the submittal:
• Complete model number
• Complete serial number
• Original consumer complaint summary
• Repair performed
• Labor (also includes refrigerant & recovery charges)
• Genuine U-Line part number(s) used during repair
• Include invoice number/provider of these purchased part(s)
• Consumer signature & date
Claims will be returned, unpaid, if this information is not included.
If you work on more than one unit per service call please submit a
separate claim for each unit.
U-Line tracks all defects through warranty claims. Please be specific
on what repair was completed.
Note:
U-Line covers door adjustments for 30 days after install.
U-Line will use the original ship date unless the unit has been
registered with U-Line. If you have questions about the warranty
status, please contact the U-Line Customer Assurance Department.
Email: [email protected]
Phone 1-800-779-2547
Labor and part claims are paid separately. Parts purchased directly
through U-Line will be reimbursed. The original invoice number
needs to be included. If a replacement part was purchased through a
distributor, you must handle the part warranty directly with that
company.
Proof of Purchase
If a copy of the Proof of Purchase/Proof of Install is not available, the
technician should record the following information on the Labor
Invoice:
Name of the selling dealer
Date of purchase/installation
Sales order or Invoice number
Description of verification document (i.e. Store Receipt, Closing
Papers, Sign-Off of Building Permit, Final Walk Through, etc.)
Confirm model and serial number
