Tyro Pro, User Manual

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Welcome to your new
Tyro Pro EFTPOS machine
1. Getting started 3
1.1 What’s in the box? 3
2. Handy information 3
3. Your new Tyro Pro EFTPOS machine 4
4. Getting set up 5
4.1 Installing and charging the battery 5
4.2 Inserting a paper roll 5
4.3 Network 6
4.4 Payments app 7
4.4.1 Setting your passwords 7
4.4.4 Choosing receipt printing 7
5. Other products available to you 8
5.1 Tyro Portal 8
5.2 Tyro App 8
5.3 Tyro Service Status 8
6. Start transacting 9
6.1 Accepting a payment 9
6.2 Processing a refund 9
6.3 Reversals 9
7. Settlement reports 10
7.1 Accessing Settlement reports 10
8. Cleaning your Tyro Pro 10
9. Settings 10
9.1 Payments app 10
9.2 Device 10
10. Troubleshooting 11
10.1 Reboot your Tyro Pro 11
10.2 Unable to connect to the internet 11
10.3 Incorrect passwords 11
11. Error codes and descriptions 12
12. Ensuring you’re protected 13
12.1 Maintaining an inventory 13
12.2 To safeguard against tampering 13
We recommend bookmarking this guide for future reference.
It provides useful tips and steps for commonly used functions and questions.