Tyro Pro EFTPOS machine user guide
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12. Ensuring you’re protected
As a requirement of the PCI Security Standards Council – all companies and personnel connected in any way with
cardholder data must be trained to protect devices which capture payment card data through physical interaction with a
payment card. We advise that you review the following with your staff on a regular basis:
12.1 Maintaining an inventory
When you receive a new EFTPOS machine, make a list of the model and serial numbers of your device(s) and keep it
in a safe place. On a weekly basis, check your device(s) against this list for any evidence of substitution.
12.2 To safeguard against tampering
When unattended, specifically out of business hours, ensure the EFTPOS machine is stored safely to avoid theft
and manipulation and check the EFTPOS machine each day for any signs of tampering.
During regular business hours, inspect your machine from time-to-time, looking for unauthorised changes to the
area, including new or frayed stickers, broken seals, a change in look or colour of your EFTPOS machine, damage to
the machine - especially around the seams, damage to any cables or other materials that could mask damage, or
additional cables that should not be there.
If you suspect tampering of your device, or if your device has gone missing –
please contact the Pilot support team on 02 8311 5884 between 8am and 8pm, Monday to Friday.
