Tyent ACE-13, User Manual, Page: 24 / 24

roubleshooting T
Symptoms
Abnormal Taste
Checkpoints Measures to be Taken
Check period of use
Run the unit for one minute, draining
stagnant water
Check the last time the filter was replaced
Filter replacement icon remains
“on” even after filter has been
replaced
Check whether the filter usage has
been reset
Reset filter usage
Settlement in extracted water
Check for excessive calcium in the
source water
Contact us for an additional filter
The screen turns off
Check the Sleep settings in System
Setup
* Check the set time
Unit automatically switches to power
saving mode when not in use for a
period of time If you do not want this
turn off ECO mode.
Incorrect pH levels
Check TDS of water Water quality varies by region
Reduce the amount of raw water
Contact us. Request after-sales service
Check flow rates for higher levels
Check whether the amount of drained
water is small
Unit stops during use
Unit stops automatically after 15 minutes
(*Turbo function: 5 minutes)
Check whether the operating time exceeds
15 minutes (*Turbo function: 5 minutes)
Replace the filter
Water Outflow Change
Check whether the filter is clogged
Check whether the hose is bent or folded
Check whether the flow rates are low
(less than 1ℓ/ min)
Check whether the water supply is cut off
or whether the water supply line is frozen
Check whether the valve on the water
supply is closed
Open the Valve
Stretch out the hose
Change the filter
Contact us to install a water pump
Wait until water comes out of the water
supply pipe
Only purified water is extracted
Contact us to install a pressure
-reducing valve
Check whether the flow rate is high
(5 kgf/
㎠
or faster)
46 47
Product Warranty Troubleshooting
Troubleshooting Product Warranty
Unit leaks
Check the filter for proper mounting
Check other areas of the unit
Unplug unit Contact us
The Unit doesn’t operate
in cleaning mode
Check whether the operating time
exceeds 24 hours
Check whether the cleaning icon is pressed
The unit returns to normal after performing
auto cleaning for 15 seconds
Check that pH is not higher than 10pH Calibrate pH
1. This product features a lifetime warranty. If any manufacturing defects or
spontaneous failures occur during the warranty period, the unit will be
repaired or replaced at no charge.
2. If any failure occurs, please call the service center. Note: The answers to
many service questions can be found online at
tyentusa.com/support.
3. In case of a failure resulting from the customer’s negligence or intentional
damage of the product, the customer shall be responsible for repair or
replacement costs.
4. This warranty is non-transferable and valid only for the original owner.
Product Name
Customer’s Name/Phone
Customer’s Address
Date of Purchase
Installation Date/Name
Water Ionizer Warranty Period
Tyent Water Ionizer
Lifetime
(Above conditions apply)
Toll Free: 855-TYENT-US
Tyent USA, LLC
www.tyentusa.com
Product Warranty
□
□ ACE-11
ACE-13