Troubleshooting
Use the status column in the
PoE Ports
window to identify and resolve the problem. Place the cursor over the status message to view
suggestions on how to resolve the issue.
The following sections contain information about the status message and possible solutions.
Status: Camera connection unsuccessful
Problem
When an EasyConnect camera connects to the system, the status column in the
PoE Ports
window does not display
Connected
.
Solution
To delete and reconnect a camera, complete the following steps:
1. Open the
Add IP Cameras
window.
2. Select the camera that you want to delete, and then click
Delete
.
3. Click
Rescan Network
to reconnect the camera.
Status: Invalid username or password
Problem
The camera's default credentials have changed.
Solution
Complete one of the following steps:
• Press the
Factory Reset
button on the camera, to restore the camera's default settings.
• Open the
Add IP Cameras
window and add the camera using the new credentials. For more information, refer to the
exacqVision
Start User Manual
.
• Use an administration account and open the browser (Firefox). Navigate to the camera's web page and reset the camera's
credentials to its default values.
Status: Manual intervention required
Problem
Either the camera has no default credentials, DHCP is not enabled on the camera, or both.
Solution
Complete one of the following steps:
• Try factory resetting the camera, to restore the cameras default settings. In some cases, this can make the camera discoverable.
• After factory resetting the camera, plug it into one of the PoE ports. Start the exacqVision client and complete the following steps:
a. Expand the server, select
Configure System
, and then click the
Network
tab.
b. Select the
Show individual PoE adapters
check box, and then select the PoE adapter port to which the camera has been
plugged in.
c. In the
Network Configuration
pane, note the original
IP Address
and subnet mask, as you will require this information in
the last step.
d. Change the
IP Address
to an IP address in the same subnet as the camera's IP address, and click
Apply
.
e. Open the browser (Firefox). Navigate to the camera's web page and change the camera's IP address to a DHCP address.
f. Change the PoE port IP address back to its original IP address.
Status: No camera detected
Problem
The camera may not be supported.
Solution
Complete one of the following steps:
• Ensure that the camera is on the supported camera list. See:
https://exacq.com/integration/ipcams
.
• Unplug the camera and then reconnect the camera into the port.
• Open the
Add IP
Cameras window, and click
Rescan Network
.
Status: Not Present
Problem
No device is connected, or there is a problem with the power supply.
Solution
Delete and reconnect the cameras to the system. See
Camera connection unsuccessful
G-Series PoE Quick Start Guide
3